Customer Reviews for ASA's

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of ASA's

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

sarah J.
Rating:

Customer did not leave a comment.

JOHN T.
Rating:

Exceptional customer service

DAVID M.
Rating:

Give me a call at 573 219 2415 to discuss the items I returned, did not use, but did not get credit for.

Frank P.
Rating:

Great customer service and helpful.

Joshua J.
Rating:

Owner was rude and very unprofessional.

JOSHUA H.
Rating:

The people were fast and great! I couldn't have got better service..Thank you

Tina W.
Rating:

Customer did not leave a comment.

matt C.
Rating:

Customer did not leave a comment.

Patricia M.
Rating:

Customer did not leave a comment.

Alan N.
Rating:

Customer did not leave a comment.

MICHELLE B.
Rating:

Asa UHaul in Festus is the worst UHaul I've ever used. The man lives on a trailer, on the site and was over an hour late to his own business. His answering machine message is so obnoxious and offers no help. Many people own businesses and get sick. The way he handled this was awful. We've owned our own business for many years and we're younger than this man but much more mature. When people depend on you and prepay for a product or service it's your job to get it done. The truck also had 70k miles more than the CS lady had recorded. Suspicious. Take that as you will. A man apparently his dad showed up asking us personal info. He was not an employee. This is/was not ok. The truck speed was off, it registered 5 miles different than actual speed. Coming from a mechanic driving the truck, we are sure there's other issues with the truck.

Zachary S.
Rating:

My first location didn't have the equipment I needed so the lady on the phone switched locations. I drive an hour to get it and she failed to mention he leases the trailer and it has to be returned there. Wasted hours of driving and tons of fuel because she sucks at her job. Asa was awesome and it wasn't his fault.

MARIAH F.
Rating:

Mention in the website when a drop off location is not available. The lady that came to notify me that she will not accept my uhaul trailer was not very inviting. Uhaul gave me a great experience until drop off time...

dennis M.
Rating:

Outrageously expensive!!

tony R.
Rating:

Customer did not leave a comment.

kris L.
Rating:

Customer did not leave a comment.

Mark P.
Rating:

Customer did not leave a comment.

ronnie W.
Rating:

Customer did not leave a comment.

Tomey F.
Rating:

Customer did not leave a comment.

diane P.
Rating:

Customer did not leave a comment.

pamela S.
Rating:

Customer did not leave a comment.

SHIRLEY G.
Rating:

Customer did not leave a comment.

justin G.
Rating:

Customer did not leave a comment.

Chad D.
Rating:

Very easy no hassle. Great people

Kenneth Y.
Rating:

Customer did not leave a comment.

cary S.
Rating:

Customer did not leave a comment.

David B.
Rating:

Back up cameras help

angie E.
Rating:

Owner was very helpful. He made sure everything was secure and safe. He took pictures. All was good!

Russel S.
Rating:

Kimberly was very helpful and easy to deal with.

matthew C.
Rating:

Customer did not leave a comment.

Jules S.
Rating:

Scott was super friendly and personable! Normally things like this are very to the point. He was friendly and made you feel like you have known him forever. Definitely cares about his career.

TIMOTHY A.
Rating:

A disgrace to the uhaul brand. Left a couple of cups in cup holders then realized after dropping the key. Charged $30. Gates were locked when I arrived mid afternoon. Again charged for after hours dropped. Called, and some backwoods guy yells “first off I'm not your trash man”. There are better ways to address customers. Maintain professionalism. I would never do business with this location again. The money is not the issue. While no one wants to be hustled and price gouged, especially during a pandemic, everyone—EVERYONE should expect to be treated with respect. Uhaul should watch who you give franchise rights too. I'm hoping it wasn't the owner because the person on the phone was straight out of deliverance —queue the banjos

Kelly W.
Rating:

Customer did not leave a comment.

Millie M.
Rating:

Customer did not leave a comment.

DOUGLAS H.
Rating:

Everything was ready and on time

Jaimie D.
Rating:

The owner or guy with the three dogs was very unprofessional. He berated me because I showed up 20 minutes before he opened. However the gate was opened as was his door. I never saw a posting showing his actual business hours.

Joani J.
Rating:

Customer did not leave a comment.

Christina C.
Rating:

Rental company was closed.

Shannon S.
Rating:

Customer did not leave a comment.

CANDYCE L.
Rating:

Awesome service and people :)

BRITTANY F.
Rating:

Set up, pick up and drop off were a very easy and smooth process and people and communication were great. Much better than last experience at a different location.

Steve K.
Rating:

Customer did not leave a comment.

Aaron B.
Rating:

Customer did not leave a comment.

stewart G.
Rating:

Customer did not leave a comment.

Jo M.
Rating:

Customer did not leave a comment.

Suzie B.
Rating:

Scott was very courteous and really helpful!!

Jon N.
Rating:

Asa and his crew are friendly, professional, efficient, knowledgeable, and very customer oriented. The van was in immaculate condition. This was such a great experience, I have already recommended them to a friend, and reserved another vehicle for myself in less than two weeks.

richard R.
Rating:

Customer did not leave a comment.

JOHN P.
Rating:

Very helpful and pleasant.

George R.
Rating:

Asa charged $12 for 5 gallons of fuel. I returned truck with a couple of gallons more than when I rented truck. I do not intend to pay the $12. I will notify visa if $12 not removed from total bill. Also I spent 1 hour trying to get resolved over phone with no success.

DANIEL H.
Rating:

Super nice people, very very clean and well cared for equipment.

Nicholas S.
Rating:

Customer did not leave a comment.

Michael P.
Rating:

Ensure clear communication relating to reimbursement for an early return.

Nicole E.
Rating:

After going to 2 places that were a complete joke They helped me out as quickly as they could since the website was down!

Christine T.
Rating:

Friendly, courteous service.

Richard D.
Rating:

Everything was great! Out of state move with 25' truck. Pick and drop off locations were both great.

James S.
Rating:

the people their were fast and friendly very professional and i would recommend them to every one...thank you very much..

mark M.
Rating:

I cannot express enough the professionalism,hospitality,and patience that Scott ( Rookie ), from ASA showed me. He made sure that from the time I arrived into his shop, to the time I left, that I fully understood everything and answered all of my questions comfortably. Uhaul was in contact with me( via email and text) before I walked out of ASA's location. Uhaul gave me pointers on pick up and drop off. Very friendly, easy to deal with, no hassle business. It really was a great experience. Due to the Covid 19, Rookie from ASA and Uhaul, made it safe and convenient with the correspondence through my electronic devices. I can't say enough about these companies. Thanks again Rookie and Uhaul. I will definitely be back and would recommend anyone

paul D.
Rating:

Could not find the entrance.

Lisa H.
Rating:

Customer did not leave a comment.

Chris H.
Rating:

Online pickup was a hassle. Ended up going inside so they could process everything.

Sonya W.
Rating:

When picking up trailer lady in office was great! But returning couldn't raise anybody In office. A man finally came in and I told I was bring trailer back and he said okay just dump it off. I ask him if I couldn't have some help and he said oh he guess so he send one of the girls out. It was kinda like I was a pain in his ass.

GALEN E.
Rating:

Customer did not leave a comment.

Ryan G.
Rating:

Location was closed (and gate was locked) until 5 minutes after my pickup time. I had to do most of the trailer hookup myself because the staff couldn't release the trailer brake or attach the trailer to my hitch, forgot to attach electric, so I ended up doing those things myself. Staff wasn't knowledgable about the online booking process and was asking for things like a credit card that I had already entered online. Pickup location is also just a gravel yard, which was unclear during booking. I have a lifted SUV, so it was fine, but if I was in a regular car it would be a bit of a problem.

Gary W.
Rating:

Minimize the cussing on the phone and in person. We love dogs, but the puppies claws are sharp and scratched the back of my legs a couple times. The lady was awesome. The gentlemen at pickup and drop off (two different guys) had potty mouths. I would prefer not to hear the cuss words.

frank D.
Rating:

nothing my experience was perfect

Melissa E.
Rating:

Nothing it was perfect for me. Thanks again for everything...

Randal F.
Rating:

Customer did not leave a comment.

Zach S.
Rating:

Customer did not leave a comment.

john D.
Rating:

I wouldn't change a thing everything was perfect with this

robert W.
Rating:

The owner at ASA was great. I picked up my rental on a very cold day, and he had it sitting right outside the door already running with the heat on when I showed up. Great customer service.

Gary S.
Rating:

Customer did not leave a comment.

megan P.
Rating:

Customer did not leave a comment.

Terry B.
Rating:

Awesome stuff

devin G.
Rating:

Customer did not leave a comment.

Gary R.
Rating:

Customer did not leave a comment.

shawn L.
Rating:

Scott was was friendly and knowledgeable about suggesting which unit to rent. Great customer service, will use this location from now on when I need to rent.

renee M.
Rating:

Wonderful experience. Very friendly staff. Pleasant atmosphere. Helpful, kind and courteous staff.

Ronald L.
Rating:

Customer did not leave a comment.

Anna M.
Rating:

I was asked if I would have it back by 730 I told the rep no. He apparently still schedualed it for that time. Somehow I guess you charge like a 50 dollar late fee or something idk bc I returned it at 10pm and dropped it off where he said to. I was charged 100.93 cents. He said nothing about a late fee or that I had to reply to check in the equipment bc my phone died while I was moving and I knew nothing about it until j got home and charged my phone. I would've made sure it was still charged otherwise. It would've just been nice to know the process I needed to do. It was 39.95 plus the 14 dollars. I told him I wasn't going to have it back by 730 but he still schedualed it and acted like it was no big deal and I should've been told I would be charged extra. Its very unprofessional honestly. I work hard for my money so I dont appreciate people being careless with it.

Charles M.
Rating:

Don't nickel and dime the customers

Carrie K.
Rating:

very cute pups

Gerald D.
Rating:

Always fantastic to deal with. Could not of had a better experience. Would highly recommend to everyone!!

John S.
Rating:

Customer did not leave a comment.

kathryn R.
Rating:

Customer did not leave a comment.

linda C.
Rating:

Very nice, friendly, helpful people.

John C.
Rating:

Scott Asa. Great manager

Christopher G.
Rating:

Asa was very friendly and helpful with the rental. I would definitely recommend using him for any moving need.

Tom R.
Rating:

Maybe not have 2 pit bull looking digs greet you at your car door. I had to wait until dogs were put in back room to go inside and do paperwork.

Suzanne D.
Rating:

Customer did not leave a comment.

John C.
Rating:

Very clean office with highly responsive owner

Chad M.
Rating:

Great friendly service.

Steven N.
Rating:

Blankets as ordered were not in truck. The online check in is useless if you have to return to get what wasn't ready.

Robert C.
Rating:

Customer did not leave a comment.

Robert M.
Rating:

The gentlemen named Scott was spot on I very rarely name a person by name. He is a definitely a asset to your company

Michael C.
Rating:

Efficient, friendly, and helpful

karen O.
Rating:

Customer did not leave a comment.

patricia K.
Rating:

Friendly and excellent customer service

Elizabeth E.
Rating:

Nothing

Gerald D.
Rating:

Was great to work with!!

No reviews have been submitted for this location.

Back
To Top