Customer Reviews for ASA's
(U-Haul Neighborhood Dealer)

207 reviews

3003 US Hwy 67 S   Festus, MO 63028
(Across Street from ZX Gas Station)

(636) 937-6180

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(636) 937-6180

3003 US Hwy 67 S
Festus, MO 63028
(Across Street from ZX Gas Station)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 1 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

.

Robert F. 
Rating:
5.0

Everything was delightful!

Jonathan H. 
Rating:
5.0

The owners were very kind and flexible. I had difficulty finding the location and they saw me drive By and they called me and helped guide me to them.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

STACEY M. 
Rating:
3.0

I had a truck reserved is Hillsboro on Sunday.There was no truck,I had to go to this location which was farther away from my move.They were helpful.I left my vehicle at the location so I could return the truck,they told me I could get in,no one would be there ,but the gate would be unlocked.I returned the truck around 4pm,gate locked.Had to drive home in the rental truck and return Tuesday morning to return the truck,adding mileage to the charge.Bad exerience!

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

MARY T. 
Rating:
5.0

Customer did not leave a comment.

GARY T. 
Rating:
5.0

Customer did not leave a comment.

April O. 
Rating:
5.0

Extremely friendly lady who called to confirm what time they opened. She was helpful

Katelan K. 
Rating:
4.0

Customer did not leave a comment.

Jay W. 
Rating:
5.0

I was not happy I had to drive 50 miles one way to pick up a trailer. I had originally booked a trailer down the street and I had to drive 45 minutes one way. That's ridiculous

Dana E. 
Rating:
5.0

Customer did not leave a comment.

STACEY M. 
Rating:
3.0

Need to upgrade road to get to uhauls. Gravel road very rough to get to trucks.

GREGORY H. 
Rating:
4.0

When we first began our trip with a 26' truck the oil light came on. Thankfully my husband noticed the light and stopped to check the oil. The truck was 3 quarts low! He added the oil and we had no additional probs, but we very well could have blown the engine of the truck had he not known what to do.

JEFFREY A. 
Rating:
5.0

Customer did not leave a comment.

DON F. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

SHAWN L. 
Rating:
5.0

The folks I rented my trailer from where awesome, better than any other experience I've had with uhaul

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

GENE H. 
Rating:
5.0

Customer did not leave a comment.

GARY O. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

ANDRE S. 
Rating:
5.0

Customer did not leave a comment.

BRANDON H. 
Rating:
5.0

Customer did not leave a comment.

Dennis A. 
Rating:
5.0

Customer did not leave a comment.

Bradley L. 
Rating:
5.0

Customer did not leave a comment.

BLAKE B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Asa's was great however the ordering process was a nightmare because our reservation was bumped because another pick up extended the renter prior to us and we then had to find another rental which was 20 miles out of our way.

DANA L. 
Rating:
3.0

Customer did not leave a comment.

Terry S. 
Rating:
5.0

Customer did not leave a comment.

Christina M. 
Rating:
5.0

On time truck. Friendy service

Charlinda W. 
Rating:
1.0

Customer did not leave a comment.

James R. 
Rating:
5.0

The worker was very helpful and attentive. He was communicative about the product as well as social with me. I will use this uhaul facility again.

James M. 
Rating:
5.0

Customer did not leave a comment.

JUNE F. 
Rating:
5.0

Very friendly and helpful.

steve C. 
Rating:
2.0

This location was the 3rd location provided by UHaul for pickup of the trailer. The second location was closed and the owner was supposed to be there at 10:00 am. At 11:00 he still had not shown up so I had to find the 3rd location 20 miles away. Instead of picking up a trailer at 8:00 AM, it was noon before I had a trailer which was the hottest time of the day.

James T. 
Rating:
5.0

Customer did not leave a comment.

MARKA P. 
Rating:
5.0

Customer did not leave a comment.

Carrie H. 
Rating:
5.0

Very professional, friendly, easy to work with.

ALAN L. 
Rating:
5.0

Customer did not leave a comment.

MARKA P. 
Rating:
5.0

Very easy to work with, very professional, equipment was perfect, no issues whatsoever. Added bonus: 3 great dogs on the property. Will definitely rent from again!

MICHAEL F. 
Rating:
3.0

Location was farther then the closes UHaul place not sure why had to drive so far to drop off. Clerk was in back had someone come up front that was not employee and say just leave key at desk. Never talked to anyone from uhaul.

MICHAEL C. 
Rating:
1.0

Large dogs roaming around on property upon return. I had an issue with the lock which was not addressed. Office door was wide open with many people working on vehicles in back of shop. I had to go to their workshop before anyone acknowledged me and then was yelled at that they are closed and throw the keys on the counter. Not a very professionally business. Also had to switch trucks when I got their because they had the locks messed up, which also caused a delay.

joseph Y. 
Rating:
3.0

The entrance was not well marked and turning around a large truck is very difficult.

Brittany R. 
Rating:
1.0

The man who claims to be the “owner” was rude and aggressive on the phone. I had a question and he stated “If you would shut up I would answer your question.” I was in shock and told him that was very rude and he hung up on me. I called back to speak to a manger and it was a women who was equally as rude. I was charged $20 for dropping the uhaul off 12 hours early. I would suggest no one ever uses this location. I have never been spoke to so rudely and aggressively.

Cassie S. 
Rating:
5.0

Customer did not leave a comment.

Brad M. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah T. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Customer did not leave a comment.

RUTH ANN N. 
Rating:
5.0

Customer did not leave a comment.

Dennis A. 
Rating:
5.0

I do not see room for improvement. All was great!!!!

GARY G. 
Rating:
3.0

The person was very friendly and personable but I feel like she wasn't very knowledgeable about the business.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

RYAN C. 
Rating:
5.0

Customer did not leave a comment.

Sonya W. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER W. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER W. 
Rating:
2.0

Very hard to find. There is no signage at their gravel road entrance, the attendant wasn't available at check out to discuss the bill, and we ordered and paid for an appliance dolly that was not in the truck at pick up. Attendant at pick up was very friendly.

Josua R. 
Rating:
3.0

Customer did not leave a comment.

Daniel H. 
Rating:
4.0

Its a good location and its clean

joseph S. 
Rating:
5.0

Great customer service and friendly people

Jeramy W. 
Rating:
5.0

No changes needed Equipment was ready for pickup when promised

Leslie B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
5.0

Great experience with Asa's. Everything was ready when needed. Great customer service.

Tamara P. 
Rating:
5.0

Asa. Was very helpful. Made it a great experience I would definitely use them again

Marion S. 
Rating:
5.0

Customer did not leave a comment.

stephanie W. 
Rating:
5.0

Customer did not leave a comment.

sarah J. 
Rating:
5.0

Exceptional customer service

JOHN T. 
Rating:
2.0

Give me a call at 573 219 2415 to discuss the items I returned, did not use, but did not get credit for.

DAVID M. 
Rating:
5.0

Great customer service and helpful.

Frank P. 
Rating:
1.0

Owner was rude and very unprofessional.

Joshua J. 
Rating:
5.0

The people were fast and great! I couldn't have got better service..Thank you

JOSHUA H. 
Rating:
5.0

Customer did not leave a comment.

Tina W. 
Rating:
5.0

Customer did not leave a comment.

matt C. 
Rating:
4.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

Alan N. 
Rating:
1.0

Asa UHaul in Festus is the worst UHaul I've ever used. The man lives on a trailer, on the site and was over an hour late to his own business. His answering machine message is so obnoxious and offers no help. Many people own businesses and get sick. The way he handled this was awful. We've owned our own business for many years and we're younger than this man but much more mature. When people depend on you and prepay for a product or service it's your job to get it done. The truck also had 70k miles more than the CS lady had recorded. Suspicious. Take that as you will. A man apparently his dad showed up asking us personal info. He was not an employee. This is/was not ok. The truck speed was off, it registered 5 miles different than actual speed. Coming from a mechanic driving the truck, we are sure there's other issues with the truck.

MICHELLE B. 
Rating:
5.0

My first location didn't have the equipment I needed so the lady on the phone switched locations. I drive an hour to get it and she failed to mention he leases the trailer and it has to be returned there. Wasted hours of driving and tons of fuel because she sucks at her job. Asa was awesome and it wasn't his fault.

Zachary S. 
Rating:
1.0

Mention in the website when a drop off location is not available. The lady that came to notify me that she will not accept my uhaul trailer was not very inviting. Uhaul gave me a great experience until drop off time...

MARIAH F. 
Rating:
5.0

Outrageously expensive!!

dennis M. 
Rating:
5.0

Customer did not leave a comment.

tony R. 
Rating:
5.0

Customer did not leave a comment.

kris L. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

ronnie W. 
Rating:
5.0

Customer did not leave a comment.

Tomey F. 
Rating:
5.0

Customer did not leave a comment.

diane P. 
Rating:
5.0

Customer did not leave a comment.

pamela S. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY G. 
Rating:
5.0

Customer did not leave a comment.

justin G. 
Rating:
5.0

Very easy no hassle. Great people

Chad D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth Y. 
Rating:
5.0

Customer did not leave a comment.

cary S. 
Rating:
5.0

Back up cameras help

David B. 
Rating:
5.0

Owner was very helpful. He made sure everything was secure and safe. He took pictures. All was good!

angie E. 
Rating:
5.0

Kimberly was very helpful and easy to deal with.

Russel S. 
Rating:
4.0

Customer did not leave a comment.

matthew C. 
Rating:
5.0

Scott was super friendly and personable! Normally things like this are very to the point. He was friendly and made you feel like you have known him forever. Definitely cares about his career.

Jules S. 
Rating:
1.0

A disgrace to the uhaul brand. Left a couple of cups in cup holders then realized after dropping the key. Charged $30. Gates were locked when I arrived mid afternoon. Again charged for after hours dropped. Called, and some backwoods guy yells “first off I'm not your trash man”. There are better ways to address customers. Maintain professionalism. I would never do business with this location again. The money is not the issue. While no one wants to be hustled and price gouged, especially during a pandemic, everyone—EVERYONE should expect to be treated with respect. Uhaul should watch who you give franchise rights too. I'm hoping it wasn't the owner because the person on the phone was straight out of deliverance —queue the banjos

TIMOTHY A. 
Rating:
5.0

Customer did not leave a comment.

Kelly W. 
Rating:
5.0

Customer did not leave a comment.

Millie M. 
Rating:
5.0

Everything was ready and on time

DOUGLAS H. 
No reviews have been submitted for this location.

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