Customer did not leave a comment.DALE RUSSELL B.
Customer Reviews for Ash Lins Elegant Rose
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Mark P.
Customer did not leave a comment.JULIEANN W.
This location is great. Friendly, inviting and very helpful.MEGE M.
Customer did not leave a comment.MICHAELE C.
Gas cap was broken and they "didn't realize it" until we picked it up. I had to drive to and from the pick up location - taking an extra 2 hours out of the move day. I do not want to hear excuses. Arrangements could have been made for a uhaul location to pick up from Warsaw and bring it closer to where we are moving from.DAVIDALEXANDER J.
Lisa and Dan were both very knowledgeable and helpful. This was very possibly the fastest and smoothest pick up of equipment I've experienced, especially from the last few places (I've rented from in the last two weeks). Without a doubt, this affiliate/satellite location is an asset to your rental network.JOSEPHJAMES S.
Customer did not leave a comment.WILLIAMARTHUR R.
Customer did not leave a comment.KEITHROBERT C.
Great customer serviceHerman H.
Customer did not leave a comment.Peter D.
Great people to work with!Benjamin S.
Customer did not leave a comment.Mary Jane L.
Customer did not leave a comment.ROGERJOHN S.
Always satisfied using U-HaulTeresa H.
I had to drive the U-Haul 20 extra miles to drop the rental truck off at this location. I could have dropped the truck at the rental location in Genesco, New York which was my destination. This extra 20 miles resulted in me having to pay an overage charge and took an hour to drive to and from Warsaw, from Genesco, New York.Robert C.
Truck had transmission problems, was dirty, barely could open loading door or close it. Truck was in very, very poor condition. Not worth the money at all.Bernadine D.
The truck was ready to go with all the requested rental equipment, and the staff were thorough and helpful with the check in process.Jerry H.
Customer did not leave a comment.DAVIDSCOTT S.
I don't know what you could improve. Dan and Lisa are GREAT to work with. Very flexible and accommodating and do their best to come up with equipment despite our equipment shortage in NY. MelissaMELISSAKAY F.
Be open later for returns. My return time was 5pm but I was back at 3:55 pm and no one was there to accept my return. The drop box instructed me to go on line to register my return but I was not able to do so as my cell phone was almost dead.Harry W.
Customer did not leave a comment.MICHAELE C.
Very friendly and comfortable atmosphere as soon as you walk in. They treat you like a friend. We needed to extend the hours we had the U-haul and it was no problem. Highly recommended!STANLEYP H.
The truck I reserved was unavailable on the day I reserved it for which caused me to take a smaller truck had to do 2 trips pay help for the double the time and also twice as many milesðŸ™ðŸ™Greg H.
Same as you treated me the service was great I will be backWilliam W.
Second time getting uhaul from this location, and I've never been more satisfied. They went out of thier way both times because I screwed something up. Haha. Absolutely love doing business here! Thank you guys!CHRISTINAMARIA K.
AMAZING!!! Dan drove over an hour to pick up our trailer for us! AshLins went ABOVE AND BEYOND for us! Will be using their service again!JOHNS B.
I was very appreciative of the drop-box for the keys. Saved me a headache at drop off. The staff was very friendly too!Aaron N.
Customer did not leave a comment.mark Y.
Customer did not leave a comment.Carlos P.
Customer did not leave a comment.DAVIDCHARLES P.
Customer did not leave a comment.ANDREW P.
Customer did not leave a comment.RUSSELLL S.
My overall experience with U-Haul was terrible. If it wasn't for a representative of yours in Arizona who contacted the Wyoming county supervisor here in New York of U-Haul who verified that there was a truck on the day that I needed it which was July 31, I wouldn't have had a truck at all. I was shuttled around 5 to 6 times various days after I was canceled twice for a reserved reservation that I had made two weeks prior and was told that there wasn't any availability of a truck for my move on the 31st. I was told in the Friday evening one day before, that I was cancelled for the second time. Prior to that, on that Monday I was cancelled, and the told Wednesday that I had DEFINITELY CONFIRMED reservation for Saturday. I cancelled a reservation with Penske on that Wednesday because you confirmed I would have a truck! I would've had to pay an extra months rent to stay one day after the 31st and caused me great anxiety and stress. I am a 68-year-old woman that has heart issues and blood sugar issues. I asked to speak to a supervisor and was not transfered to one when I asked repeatedly but merely shuttled from representative to representative varying from state to state. When Coco from Arizona call the U-Haul district supervisor in New York's Wyoming County fair Warsaw New York pick up point, he verified Friday night that Saturday morning the truck was available. But no one prior to that even called me to let me know that, they said I would have to pick up the truck on a Sunday a day later. I was able to get The truck and only because a dear friend of mine went out of her way to call around and finally got Coco to help me. But the people that I try talking with would not transfer me to a supervisor they said that they were unable to do so and then I would just have to keep calling until I got somebody. This is no way to do business. You either honor your commitment to confirm a reservation and keep it or you don't and if you don't you're not a company that I want to use. You knew that there would be probably a glut of people asking for trucks and you did not make plans to accommodate and compensate for that. This is poor management at its very worst. I made my reservation on July 14. There was no mention at the time when I did it online that there would be any problems with my date. I assumed that your company was reliable and trustworthy. I will never use U-Haul again. I am requesting compensation for the pain and suffering your company caused me.Susan R.
Customer did not leave a comment.Shane N.
Had to drive an hour away to pick up. Location was nice and staff at pick up location were great but the uhaul rep who contacted me the day before was rude.Bria M.
Customer did not leave a comment.TREVORG A.
Customer did not leave a comment.SUSAN P.
Dan and Lisa are great. However u-haul as a company sucks. Had to go out of my way to get a smaller truck than ordered.Eric B.
Customer did not leave a comment.Morganne H.
Customer did not leave a comment.Bertran N.
Cruise control in all trucks.....only if allowedSALMANN A.
Lisa was great to work with Very easy and knowledgeable of the processERICA D.
The online check-in was OK; the online check-out was not. It was difficult to "send location," even after properly adjusting my phone's settings (as prescribed by the app itself). I was only displeased with this particular aspect of the U-Haul experience; everything else was fine.Andrew S.
dealer did a great job, will use them againCJ E.
Customer did not leave a comment.Richard G.
Customer did not leave a comment.LEONARDTHOMAS K.
Customer did not leave a comment.VIVEK J.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Brian P.
Customer did not leave a comment.MARKLEE J.
Customer did not leave a comment.MARYA B.
Customer did not leave a comment.DAKOTAROBERT B.
Nice service, very friendlymary W.
Great customer service. Love the owners: both husband and wife.Nathaniel F.
Customer did not leave a comment.Annette D.
The representative that I worked with at the location was great. I want to say Thank You. The pick up location and having the trailer out and ready to go was perfect.James G.
Customer did not leave a comment.Raymond O.
Customer did not leave a comment.David D.
I would not have rented a Uhaul if I had to provide the name and phone numbers of two people, but i dint know this until i was picking up the Uhaul. I live alone and travel alone so providing you two names and numbers does nothing, but give you unnecessary contact information. Also, the online registration process was tedious with 20 different things to say or no to like do you need boxes, do you need a person to help move, do you need storage, etc. Steamline the process and allow people to only answer the basics and if they want more let them choose more, but dont make everyone click no for a bunch of stuff they dont need. The online return did not work on my iPhone because when I clicked on the camera to take a picture my camera would not work with your online portal. It would have been easy if I could have attached a picture, but instead you want the online Uhaul portal to control my phone and some how that didn't work. Keep processes simple and sometimes less is more!!!Rick W.
Customer did not leave a comment.David T.
Customer did not leave a comment.BRIDGETLYNN B.
The people were so helpful in getting me on my way in the uhaul! Everything was clean and felt very safe and road ready! Definitely would recommend!BETHANY D.
Customer did not leave a comment.VERNONR B.
The customer service was excellent and very friendlyKathy M.
They are very helpful.MD Z.
No-one came to make sure the unit was attached properly, we didn't need help, but some might.TODDJ F.
Customer did not leave a comment.MARKCHRISTIAN N.
So easy! As long as you reserve ahead of time you're pick-up is between 5 and 10 minutes and you're on your way. Very friendly and helpful staff!Charles E.
Customer did not leave a comment.Theodore F.
I could not get the app to work for the return.RONALDMITCHELL M.
Had to pay full price for a car dollie i only used for less then 3 hours ðŸ˜¡ðŸ˜¡ðŸ˜¡ðŸ˜¡DARRIN B.
I was nervous about the rental - going by myself so early in the morning, but the owners greeted me outside and were incredibly friendly and personable. Great experience, they even warmed up the vehicle!TRACEYADELE L.
Customer did not leave a comment.PETERJ P.
Would use againWILLIAMN R.
Customer did not leave a comment.JANELLL G.
Customer did not leave a comment.ROXANNER L.
The return protocol was buggy it was not allowing me to upload the photos to do the return check list...CODYRICHARD D.
They didn't have the truck I originally needed but they were able to switch it for me no problem with barely a delay. Could not use the automatic/online pickup featureSARAHA S.
Customer did not leave a comment.DAVIDGREGORY H.
Customer did not leave a comment.Marie D.
Customer did not leave a comment.Barbara C.
Customer did not leave a comment.Dave P.
Very friendly with me both on the phone and in person, was more than willing to answer all of my questions. Definitely a positive experience.JONE S.
Customer did not leave a comment.AUSTINR F.
Customer did not leave a comment.john P.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.robert W.
Nothing they did a great jobMICHAELP S.
Customer did not leave a comment.John A.
Customer did not leave a comment.Ralph M.
Customer did not leave a comment.KATHERINEF W.
Customer did not leave a comment.Susan P.
Customer did not leave a comment.WE B.
The owner was very friendly and helpful. The location was difficult to find and very run down and cluttered.Thomas K.
Customer did not leave a comment.ERNESTRAY S.
Customer did not leave a comment.KELLY A G.
Very nice people and helpfulBARBARAE S.
The ramp on the U Haul would not come out, looked like it had been damaged by previous renter of it. The brakes were soft and would not stop unless pushed many times very dangerous when going down hill. We had to hire extra people to load the U-Haul because the ramp would not release and come out, which cost us more money. We were completely unhappy with the U-Haul we rented and felt we should have been refunded some of the money we paid to rent it.William E.