Customer Reviews for Ash Lins Elegant Rose
(U-Haul Neighborhood Dealer)

187 reviews

140 N Main St   Warsaw, NY 14569

(585) 237-0060

Hours

  • Monday
    8 am–4 pm
  • Tue–Fri
    8 am–5 pm
  • Saturday
    8 am–2 pm
  • Sunday
    10 am–2 pm
Special Operating Hours
  • 12/7/2022 - 12/8/2022: 9:00 am - 4:00 pm

Services at this Location:

Contact Us

(585) 237-0060

140 N Main St
Warsaw, NY 14569

Services at this Location:

Hours

  • Monday
    8 am–4 pm
  • Tue–Fri
    8 am–5 pm
  • Saturday
    8 am–2 pm
  • Sunday
    10 am–2 pm
Special Operating Hours
  • 12/7/2022 - 12/8/2022: 9:00 am - 4:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Mileysha C. 
Rating:
5.0

Help unhitching trailer

david M. 
Rating:
1.0

Return rentals on time and stop taking people's money.

christne D. 
Rating:
3.0

Customer did not leave a comment.

Marian B. 
Rating:
5.0

Customer did not leave a comment.

Timothy T. 
Rating:
5.0

There is no room for improvement, things were excellent.

sal O. 
Rating:
5.0

Customer did not leave a comment.

Barry T. 
Rating:
5.0

Customer did not leave a comment.

Monica R. 
Rating:
5.0

Stop charging people so much more for the same distance or places the opposite way. I will NOT be using your services again.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

laura R. 
Rating:
5.0

Customer did not leave a comment.

RHONDAL M. 
Rating:
5.0

Staff pleasant and made process easy...

dawn B. 
Rating:
5.0

Customer did not leave a comment.

Tim R. 
Rating:
5.0

Plp there are very nice an helpful

david R. 
Rating:
5.0

Staff was amazing and friendly, they were super accommodating and helpful!!!!

Kendra L. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
4.0

Customer did not leave a comment.

Larry R. 
Rating:
5.0

Great friendly service!

Regina C. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Dylan T. 
Rating:
5.0

A lot of rentals ,dollys ,vans ,trailers at reasonable prices .

Albert K. 
Rating:
5.0

Great service and friendly staff! Highly recommend them.

Edith H. 
Rating:
5.0

Absolutely, terrific service!

Mele N. 
Rating:
3.0

We were given a smaller truck and had to change our time frame because the truck we reserved was out for “routine maintenance”. I would suggest not allowing your customers to reserve vehicles that are scheduled for routine maintenance. It was a huge inconvenience all around and we were in no way compensated for something that was in no way our fault.

Michael R. 
Rating:
5.0

excellent customer service

Pat H. 
Rating:
5.0

Customer did not leave a comment.

Rebecca H. 
Rating:
5.0

All went well. Thanks for everything.

victor S. 
Rating:
3.0

I wasn't impressed with the truck ,I know I'm a woman but backing up the Mears should move so u could back up ,and see where you are going as a woman on your own,,the sad part is I can drive anything and this was very hard to back up for this reason but I did it ,

Tina S. 
Rating:
5.0

Customer did not leave a comment.

TRAVISM H. 
Rating:
5.0

Customer did not leave a comment.

robert L. 
Rating:
4.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Car dolly right side tire seemed a little bent, maybe could get that fixed and replace the bulb on right side dolly. Other than that, thank you for the rental!

Brandon K. 
Rating:
5.0

Customer did not leave a comment.

pasqualino D. 
Rating:
5.0

Nothing.Your service was Excellent.

Ronald C. 
Rating:
4.0

Overall, renting from uhaul was a good experience.

Ruth C. 
Rating:
5.0

Great service ,did well for what I needed in a hurry up situation

Albert K. 
Rating:
5.0

Customer did not leave a comment.

sherri G. 
Rating:
5.0

Very friendly people.

William M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

DARLENE G. 
Rating:
5.0

Customer did not leave a comment.

DARLENE G. 
Rating:
5.0

The most wonderful U-Haul place! The owners are super friendly and very helpful. I would highly recommend!

JENNIFER Y. 
Rating:
4.0

Friendly and convenient service.

robert G. 
Rating:
1.0

No internet had to wait on hold for over a hour to drop off

Joachium D. 
Rating:
1.0

I was charged 3 times for my rental that was $56.55 total. I scheduled the rental for 1 day and was charged for 3 days. My payment was held the 24-hours but I was then charged the next day 2 different times.

Casey M. 
Rating:
5.0

This location in Warsaw NY is Very Friendly, easy to work with and personable. I would highly recommend using this location or Conesus NY as both locations are friendly and kind to work with. That being said please stay far away from the rude and arrogant UHaul renter that is located in Geneseo NY. The guy owns a towing company and his last priority is his UHaul rentals. He should not be a UHaul partner.

Nicholas W. 
Rating:
5.0

Great service here!!

Aldo A. 
Rating:
4.0

Rewire the entire trailer. Had nothing but issues with lighting my entire 1,500 mile trip. Front and side clearance lights were inop from the moment I picked it up. Left turn signal quit working half way through my trip, and when signal activated all the trailer lights would flash. I suspect bad ground. Other than that, it towed good.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Josiah S. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Bobbie W. 
Rating:
4.0

Customer did not leave a comment.

Vicki M. 
Rating:
5.0

excellent Service

jeff V. 
Rating:
5.0

They were very friendly and helpful.

jon S. 
Rating:
5.0

I think both places I picked up and dropped off were excellent places, very good with customers and despite being busy they handlers everything I needed very well, Hicksville Medford Warsaw and wading river all in New York are places I've used uhaul this month and they were all excellent

BENJAMINFAUSETT B. 
Rating:
5.0

The gentleman I worked with is very polite. And really helpful. I would highly recommend the warsaw ny location to friends and family.

WILLIAMD III H. 
Rating:
5.0

It was my first time using U Haul and it was a great experience. The U Haul representatives at Elegant Rose in Warsaw Ny were wonderful to do business with.

JESSICAL J. 
Rating:
5.0

Very knowledgeable and helpful, smooth process.

BENJAMINL B. 
Rating:
5.0

Nothing

David D. 
Rating:
5.0

Customer did not leave a comment.

THOMASD H. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

So kind and helpful and flexible absolutely recommend!!

JASON H. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

They were great! Very knowledgeable.

Bruce K. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
4.0

I reserved a trailer in Rochester NY to move my son back to MI. Day of pick up I signed in for Trailer and was rerouted 90 MILES AWAY; this is unacceptable!! I should not think I have a trailer reserved just to be told I don't. A bigger trailer was reserved 1 HOUR away, so 2 extra hours was spent on picking up a trailer. UHAUL should know what equipment will be available before allowing a customer ability to reserve equipment. Hope I don't have to use UHAUL again.

Janine H. 
Rating:
5.0

Customer did not leave a comment.

DALE RUSSELL B. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

JULIEANN W. 
Rating:
4.0

This location is great. Friendly, inviting and very helpful.

MEGE M. 
Rating:
5.0

Customer did not leave a comment.

MICHAELE C. 
Rating:
2.0

Gas cap was broken and they "didn't realize it" until we picked it up. I had to drive to and from the pick up location - taking an extra 2 hours out of the move day. I do not want to hear excuses. Arrangements could have been made for a uhaul location to pick up from Warsaw and bring it closer to where we are moving from.

DAVIDALEXANDER J. 
Rating:
5.0

Lisa and Dan were both very knowledgeable and helpful. This was very possibly the fastest and smoothest pick up of equipment I've experienced, especially from the last few places (I've rented from in the last two weeks). Without a doubt, this affiliate/satellite location is an asset to your rental network.

JOSEPHJAMES S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMARTHUR R. 
Rating:
5.0

Customer did not leave a comment.

KEITHROBERT C. 
Rating:
5.0

Great customer service

Herman H. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
5.0

Great people to work with!

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

Mary Jane L. 
Rating:
5.0

Customer did not leave a comment.

ROGERJOHN S. 
Rating:
5.0

Always satisfied using U-Haul

Teresa H. 
Rating:
1.0

I had to drive the U-Haul 20 extra miles to drop the rental truck off at this location. I could have dropped the truck at the rental location in Genesco, New York which was my destination. This extra 20 miles resulted in me having to pay an overage charge and took an hour to drive to and from Warsaw, from Genesco, New York.

Robert C. 
Rating:
3.0

Truck had transmission problems, was dirty, barely could open loading door or close it. Truck was in very, very poor condition. Not worth the money at all.

Bernadine D. 
Rating:
5.0

The truck was ready to go with all the requested rental equipment, and the staff were thorough and helpful with the check in process.

Jerry H. 
Rating:
4.0

Customer did not leave a comment.

DAVIDSCOTT S. 
Rating:
5.0

I don't know what you could improve. Dan and Lisa are GREAT to work with. Very flexible and accommodating and do their best to come up with equipment despite our equipment shortage in NY. Melissa

MELISSAKAY F. 
Rating:
5.0

Be open later for returns. My return time was 5pm but I was back at 3:55 pm and no one was there to accept my return. The drop box instructed me to go on line to register my return but I was not able to do so as my cell phone was almost dead.

Harry W. 
Rating:
5.0

Customer did not leave a comment.

MICHAELE C. 
Rating:
5.0

Very friendly and comfortable atmosphere as soon as you walk in. They treat you like a friend. We needed to extend the hours we had the U-haul and it was no problem. Highly recommended!

STANLEYP H. 
Rating:
5.0

The truck I reserved was unavailable on the day I reserved it for which caused me to take a smaller truck had to do 2 trips pay help for the double the time and also twice as many miles🙁🙁

Greg H. 
Rating:
5.0

Same as you treated me the service was great I will be back

William W. 
Rating:
5.0

Second time getting uhaul from this location, and I've never been more satisfied. They went out of thier way both times because I screwed something up. Haha. Absolutely love doing business here! Thank you guys!

CHRISTINAMARIA K. 
Rating:
5.0

AMAZING!!! Dan drove over an hour to pick up our trailer for us! AshLins went ABOVE AND BEYOND for us! Will be using their service again!

JOHNS B. 
Rating:
5.0

I was very appreciative of the drop-box for the keys. Saved me a headache at drop off. The staff was very friendly too!

Aaron N. 
Rating:
5.0

Customer did not leave a comment.

mark Y. 
Rating:
5.0

Customer did not leave a comment.

Carlos P. 
Rating:
5.0

Customer did not leave a comment.

DAVIDCHARLES P. 
Rating:
5.0

Customer did not leave a comment.

ANDREW P. 
No reviews have been submitted for this location.

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