Dan and Lisa are great. However u-haul as a company sucks. Had to go out of my way to get a smaller truck than ordered.Eric B.
Customer Reviews for Ash Lins Elegant Rose
(U-Haul Neighborhood Dealer)
Warsaw, NY 14569
Services at this Location:
- Mon: 8 am - 4 pm
- Tue: 8 am - 5 pm
- Wed: 8 am - 6 pm
- Thur-Fri: 8 am - 5 pm
- Sat: 8 am - 2 pm
- Sun: 10 am - 2 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Morganne H.
Customer did not leave a comment.Bertran N.
Cruise control in all trucks.....only if allowedSALMANN A.
Lisa was great to work with Very easy and knowledgeable of the processERICA D.
The online check-in was OK; the online check-out was not. It was difficult to "send location," even after properly adjusting my phone's settings (as prescribed by the app itself). I was only displeased with this particular aspect of the U-Haul experience; everything else was fine.Andrew S.
dealer did a great job, will use them againCJ E.
Customer did not leave a comment.Richard G.
Customer did not leave a comment.LEONARDTHOMAS K.
Customer did not leave a comment.VIVEK J.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Brian P.
Customer did not leave a comment.MARKLEE J.
Customer did not leave a comment.MARYA B.
Customer did not leave a comment.DAKOTAROBERT B.
Nice service, very friendlymary W.
Great customer service. Love the owners: both husband and wife.Nathaniel F.
Customer did not leave a comment.Annette D.
The representative that I worked with at the location was great. I want to say Thank You. The pick up location and having the trailer out and ready to go was perfect.James G.
Customer did not leave a comment.Raymond O.
Customer did not leave a comment.David D.
I would not have rented a Uhaul if I had to provide the name and phone numbers of two people, but i dint know this until i was picking up the Uhaul. I live alone and travel alone so providing you two names and numbers does nothing, but give you unnecessary contact information. Also, the online registration process was tedious with 20 different things to say or no to like do you need boxes, do you need a person to help move, do you need storage, etc. Steamline the process and allow people to only answer the basics and if they want more let them choose more, but dont make everyone click no for a bunch of stuff they dont need. The online return did not work on my iPhone because when I clicked on the camera to take a picture my camera would not work with your online portal. It would have been easy if I could have attached a picture, but instead you want the online Uhaul portal to control my phone and some how that didn't work. Keep processes simple and sometimes less is more!!!Rick W.
Customer did not leave a comment.David T.
Customer did not leave a comment.BRIDGETLYNN B.
The people were so helpful in getting me on my way in the uhaul! Everything was clean and felt very safe and road ready! Definitely would recommend!BETHANY D.
Customer did not leave a comment.VERNONR B.
The customer service was excellent and very friendlyKathy M.
They are very helpful.MD Z.
No-one came to make sure the unit was attached properly, we didn't need help, but some might.TODDJ F.
Customer did not leave a comment.MARKCHRISTIAN N.
So easy! As long as you reserve ahead of time you're pick-up is between 5 and 10 minutes and you're on your way. Very friendly and helpful staff!Charles E.
Customer did not leave a comment.Theodore F.
I could not get the app to work for the return.RONALDMITCHELL M.
Had to pay full price for a car dollie i only used for less then 3 hours ðŸ˜¡ðŸ˜¡ðŸ˜¡ðŸ˜¡DARRIN B.
I was nervous about the rental - going by myself so early in the morning, but the owners greeted me outside and were incredibly friendly and personable. Great experience, they even warmed up the vehicle!TRACEYADELE L.
Customer did not leave a comment.PETERJ P.
Would use againWILLIAMN R.
Customer did not leave a comment.JANELLL G.
Customer did not leave a comment.ROXANNER L.
The return protocol was buggy it was not allowing me to upload the photos to do the return check list...CODYRICHARD D.
They didn't have the truck I originally needed but they were able to switch it for me no problem with barely a delay. Could not use the automatic/online pickup featureSARAHA S.
Customer did not leave a comment.DAVIDGREGORY H.
Customer did not leave a comment.Marie D.
Customer did not leave a comment.Barbara C.
Customer did not leave a comment.Dave P.
Very friendly with me both on the phone and in person, was more than willing to answer all of my questions. Definitely a positive experience.JONE S.
Customer did not leave a comment.AUSTINR F.
Customer did not leave a comment.john P.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.robert W.
Nothing they did a great jobMICHAELP S.
Customer did not leave a comment.John A.
Customer did not leave a comment.Ralph M.
Customer did not leave a comment.KATHERINEF W.
Customer did not leave a comment.Susan P.
Customer did not leave a comment.WE B.
The owner was very friendly and helpful. The location was difficult to find and very run down and cluttered.Thomas K.
Customer did not leave a comment.ERNESTRAY S.
Customer did not leave a comment.KELLY A G.
Very nice people and helpfulBARBARAE S.
The ramp on the U Haul would not come out, looked like it had been damaged by previous renter of it. The brakes were soft and would not stop unless pushed many times very dangerous when going down hill. We had to hire extra people to load the U-Haul because the ramp would not release and come out, which cost us more money. We were completely unhappy with the U-Haul we rented and felt we should have been refunded some of the money we paid to rent it.William E.
Customer did not leave a comment.MICHAEL G.
The woman who helped me was very nice and helpful.Dennis B.
Customer did not leave a comment.Sydney W.
Staff very friendly and helpful.Nicolas T.
Customer did not leave a comment.THOMASWILLIAM E.
Customer did not leave a comment.LESLIEIRVIN R.
Customer did not leave a comment.Penny F.
Customer did not leave a comment.medford D.
Customer did not leave a comment.Aidan P.
This is a new U-Haul provider. I ordered 2 dozen pads when I made my reservation. This location didn't have any furniture pads. Nobody contacted me to tell me this. When I went to pickup the rental I was told. So last minute I had to find blankets and quilts from my home to use as padding. A business should have the supplies or the customer be informed when making the reservation. Very disappointing.Deborah Z.
Customer did not leave a comment.Marguerite S.
Customer did not leave a comment.Joseph B.
Customer did not leave a comment.Robert N.
Customer did not leave a comment.Kenneth M.
Customer did not leave a comment.Mitchell J.
Customer did not leave a comment.Phillip W.
Customer did not leave a comment.Jeanni H.
The mobile app process did not go well. The initial rental agreement, the pick-up and and drop-off processes required multiple attempts to get them to work. At pick-up and drop-off, the contractor had to complete the process for me. This will discourage me from using it again in the future.Mary E.
Customer did not leave a comment.Elissa D.