The location's owners are very, very helpful and pleasant. They had a lot of equipment that was well kept and maintained.
Andris V
Customer Reviews for Ash Lins Elegant Rose
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This U haul station is the best ! There is nothing to improve ! I appreciate the Hermitage Uhaul station owners they always are pleasant and get you on your way in a timely fashion! Thank you !
joanne jNot one thing ! Thank you!
JOANNE JLady explained the the whole drop off perfectly. Highly recommend!
Michael BGreat Service Highly Recommend
WILFREDO SThe milage rate seemed higher than the distance that we traveled.
Karin CCan't think of any improvements, I have rented from you in the past .Each time you had what I needed and were courteous each time .
ALBERT RWe rented a trailer and there was two marker lights out. U-Haul rep said they were only concerned about the tail light. returned it the next day and checked the bank account and we were missing 2700 dollars for a in town rental. Called the office and found out that they put two other rentals on our account. So be careful and check your receipt
WILLIAM PBoth of you were amazing with everything, even allowing us to keep the tow dolly car to remain on site.
ANNE MThe nearby cattle fence zapped my husband while he was backing up to take a picture of the back of the truck :(
Juliette BGreat customer service!!
GAY ELisa was very helpful, polite, and knowledgeable
CAROL WEverything was as expected. Very friendly and helpful.
Michael HNothing. The vehicle was exactly what should be expected. Clean, worked well and well maintained. the staff at the location were simply wonderful people all around.
RONALD LGood People. The trailer was in poor condition but was the only one available. One taillight was out at time of pick-up. By the time we arrived at our destination only one turn signal remained working. All other lights failed. My towing vehicle adaptor plug was working fine - issue was in the trailer.
LARRY MAlready have, my daughter is moving within the month & this place is great
DEBRA MThis Uhal dealer was great to work with. The owner operator at this location was a huge help with loading my vehicle on the trailer, answering questions, and made sure we had everything set to go on the road. I have no complaints!
Karlee CThe staff was very friendly and professional.
Mark BOwner was rude to my girlfriend and the U-Haul customer service person I had on my phone about an issue.
Paul PThe folks at this UHaul site are outstanding at customer service. Dan and his wife made the pickup experience incredibly easy and efficient. I can't say enough about them. I would rent from them again.
glen aVery nice staff made an easy transaction
Jim HGreat service oriented location.
ERNESTH JRented from “Dan and Co.” many times before. Always a great experience. He’s grown his U-Haul business big time over the years. The best in the area. Always has whatever I needed.
John VHelped me with the unhook did a good job
David NSuper simple, easy and convenient to use and pick up, friendly staff and ready to go equipment!
Jarod KLocation. Is not the problem.
Bernice SThe folks who make U-Haul available here in Warsaw, NY are terrific--kindly explaining the process, walking one through. I am grateful they provide this service.
Norman GI dropped off truck and personnel came outside to confirm truck was clean and had the correct fuel level 5/16 of a tank (actually 3/8), and said an e-receipt would be sent to confirm completion of rental. When e-receipt came 2 days later it said returned fuel was only 3/16 and I was billed an extra -$50. Fortunately I was still in drop off location so went back to correct. They were very helpful, was reconciled, and received new e-receipt showing 3/8 fuel and no additional charges. Everyone makes mistakes, were human, and they were apologetic and squared away quickly.
Jim FTerrible the rate you charged for a smaller trailer to pick up in NY and drop off in NC I had just rented a LARGER trailer in NC and dropped off in Florida NY for about 1/2 the cost If you have any hope of keeping me as a future customer then you should send me a significant credit ( to credit card used or a check )
steve zEverything was fine, they are courteous. Basically I was very pleased.
Rosemary KNot a thing. Everything was great. The customer service was perfect.
Shawn MThe attendant was polite and knew how to get through the paperwork. I rented a car trailer which had a couple of inches of snow covering the inch of ice that was on the "Tracks" of the trailer, when I asked for a broom to sweep it off I was handed one with a handle that did not fit the broom so I held the bottom of the broom in my hand to do the sweeping. When I got to the car I woud be hauling I used my receiver hitch to chip away at the ice on the "Tracks" to facilitate loading the car. The straps for the two front wheels were frozen, I spent the next twenty minutes attempting to make them pliable enough to feed through the rachets. There whould be more straps provided to secure the back of the car, just the two up front makes you feel a bit uneasy on bumpy, uphill and downhill roads. Lastly, I only needed the trailer for one day but was made to pay for two days, I could have had the trailer returned the same day. As far as the trailer goes it worked well, it tracked straight and it would have been eay to forget it was back there, that is if the car was better secured to it.
Dan SThis was a seamless experience. Friendly, kind and accomodating.
KATHRYN APeople were super sweet and nice. Truck was great to drive. Handled really well
Teresa LI really can't answer this because we simply dropped the truck off there
cori nNothing to improve. Very impressive service from Lisa at the Artisan Villa. She was very helpful an what size truck an equipment we need for our move.
Timothy RBrakes need attention
james sThe previous driver did not sweep out the cargo box . I swept it out before returning the truck.
Marian BGas gage was a bit under 1/4 like they said but still a good deal.
Robert HKeep up the good work.
Jean AIt was absolutely great
Craig IWonderful helpfulness in finding the best fit for my situation, we will be back.
Gay SI've used this location several times. Very friendly and professional.
WILLIAM MGreat staff
WILLIAM MIt was an easy experience... Thank you!
Lori HProbably the most pleasant rental experience I’ve had.
Anthony HGood people and very helpful
tiny tVery friendly and exceptionaly helpful
Ron BI had questions at drop off no one could assist me. I called about the notice of additional charges and was told to contact customer service telephone number. Now my card has been charged $26 and change for toll charges on two separate bills. Customer experience from start to finish was terrible.
Marie H