Customer Reviews for Asher Automotive LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Asher Automotive LLC

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mark W. on

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Customer did not leave a comment.

Kim S. on

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Cedric N. on

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I am not sure! Their customer service was very good and informative.

Sherally H. on

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Edmond N. on

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Kelly K. on

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Bobby H. on

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Cheryl P. on

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I was unsure of this type of rental but the experience was a good one.

Gary H. on

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The Bryan location was very helpful and would use it again if I needed a UHaul.

noel N. on

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Excellent service. Very friendly.

Bobby H. on

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Keep up the good work

Robert M. on

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Customer did not leave a comment.

Bobby S. on

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Excellent experience. The AA staff were friendly, very helpful, and accommodating.

GREG S. on

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See above

Timothy P. on

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Your self return is a joke. Changed drop off location without telling me. Sent to a location without after hours drop off to self return. Wasted a bunch of gas and time driving all over town after driving two days to move. Make it right or I’ll never use U-Haul again.

Michael H. on

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I rented a 26’ truck from U-Haul it really was a nice truck fully loaded with its V-10 powerhouse. I had to move 250 miles and its cruise control on at 70 mph was so smooth and well handled it was as a car. The truck l rented was brand new with only 2400 miles. The rental location was very nice and l thank you Ms. Julie. The only complaint l have was the phone center and mis communication locating my truck. Saying it was at two different locations the day before I was to pick it up! My advice go to the location yourself before to double check!! Otherwise i give 5 stars!!

Thomas T. on

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Very helpful, very responsive, and very well staffed.

Thomas B. on

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The poor location manager there is not getting her blankets back. Need to figure out how to resupply these small locations better.

George F. on

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Rodney S. on

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I asked to pick the U-Haul up at the Villa Maria location but had to drive 20 miles to this location and once I finished my run wound up having to pay for an extra 20 miles as I went over my allowable limit. That is frustrating!

wendy N. on

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The girl behind the desk was very helpful a d kind.

Rizaldo P. on

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William Z. on

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Worst ,living experience as far as dealing with a uhaul company that could be imagined. First, the truck size I rented on line was told to me two days before the move that it was unavailable. So, they force me to move up from a 15’ truck to a 20’ truck. I also ordered a furniture moving flat dolly and two queen mattress and box spring cover. Along with 10 furniture blankets. As I said, two days before the scheduled move, uhaul contacted me to advice of the truck size change. Then, the morning of the truck pick up and move the uhaul in college station contacted me and informed me they did NOT have a furniture dolly to use. So in a panic (since myself and my brother in law that is 65 years old and I’m 58) that was helping move my college graduate son from Texas A&M were up a creek without the dolly had to call around my area Allen,Tx) and find another uhaul place that had a furniture dolly that we could pick up before we left town. Keep in mind, these reservations were made 2 weeks in advance. That threw our departure off another 2 hours. Once we finally arrived in college station at the location ALL my texts and emails indicated the truck would be, I had more surprises. The lady in front of me who was ,owing her daughter back to the Houston area, was being informed that the 10’ truck she rented weeks in advance was NOT available and she would have to accept a 15’ truck! She argued with the employee that she did not feel safe or comfortable driving such a large truck. He just continued to be very aloof and put off by her and said there was NOTHING he could do about it. She asked him WHY she could have ONE of the bevy of 10’ trucks that were on his lot, and all he would say over and over, was that they were already “reserved” for other people. OTHER PEOPLE THAT WERE NOT THERE TO GET A TRUCK YET BUT SHE WAS!!! He then proceeded to tell her that they also DID NOT HAVEHER 15’ TRUCK, and that she would have to go get it at an auto shop 25 miles away on Hwy21 in Bryan. He couldn’t even tell her WHERE that was. Just gave her an address. She then left. I was next.... guess what?!? This guy ended up telling the EXACT same thing!!! My truck wasn’t there either. The 20’ truck I was being forced to accept was also on the Hwy 21 Automotive site and I would have to pick it up there. Understand this. I literally drove PAST that site 45 minutes earlier on my way to college station and this uhaul location that all my email and text correspondence said it would be at!!! I was not happy to say the least. The move had already been delayed 2 hours by having to track down a furniture dolly in the town I live in before I left and now, I had to back track 25 miles each way to get the truck I rented. When I arrived THAT location, the woman that was in front of me in line at college station was there in front of me again.. she was about to have a nervous breakdown. Basically, she was in tears. I pray she made it BACK to college station, got her

jay G. on

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Larry R. on

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Sydney M. on

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Make sure the person hooking up the equipment does so correctly.

Carrolyn P. on

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CD K. on

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Samantha G. on

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Willie L. on

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Ensure equipment is in truck in case of early pick up using website.

Benjamin S. on

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johnoton P. on

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It was after 1 pm and the location was closed

Ron S. on

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Anthony Z. on

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Mark G. on

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It was a little drive out there but well worth it. When I arrived and told them I was here to pick up the U-haul they jump to it and brought it around. They made sure it was hooked up correctly. Great service. Will be using them for my automotive as well. Thanks, Mark Golden Golden Homes Inc

Joseph P. on

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Gaylon M. on

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It took a while to fetch the rented equipment ( 26’ truck and car tow trailer.

Dale M. on

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They changed the pickup location which caused me to go over the 244 miles allowed.

Olivia O. on

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Disorganized and not knowledgeable about their own services. Some of the rental was incorrect and caused us delay. Also the equipment was rented out and we had to go to two locations just to get all our equipment even though we reserved it 3 weeks in advance and checked on it 2 days prior to rental time.

Phyllis W. on

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Christy H. on

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RAMON T. on

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dan R. on

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In and out in just a few minutes. Didn't like having to take pictures of my ID though... seems a bit excessive. Writing down the ID# seems like it would be all that is necessary.

Urena C. on

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I feel like I got robbed on this rental. I was basically made to take a 3 day rental for a 5 hour trip at about 430 miles to even rent the uhaul. I will never use uhaul services again anywhere.

Steve R. on

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MARILYN G. on

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Friendly, helpful people. Great location to pick up or drop off equipment.

MARILYN G. on

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Nice area to drop of the trailer. Very helpful people.

on

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When a customer says a time send him are her to a business that will be open to prevent quofsion

TRINIDAD P. on

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Nothing.

MARILYN G. on

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Clinton L. on

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Jesse B. on

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Naomi R. on

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Asher Automotive has been excellent and friendly each time I have visited. For my first rental, this location was my drop off location (moved from Northern California) and the owner was GREAT with helping us troubleshoot a UHaul need. The most recent rental of the utility trailer was equally positive, the front desk assistant was welcoming and friendly, made the whole process so easy. Thanks Asher's!

Paula H. on

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Cameron C. on

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Rich C. on

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Kendra J. on

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I received a courtesy call about my check in!

MARILYN G. on

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Excellent location with easy in and out to drop off trailers. Helpful employees!

Jeremiah M. on

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We booked the UHaul for another location. We received no confirmation or change information from UHaul. Thursday (two days before our rental) I was called by an unknown number but the caller left no message. Saturday when we went to pick up our UHaul from the location we had booked it at, and were informed that the truck was at this other location, that they had "tried to call us" (although they did not bother to leave any information in a message) and we had to travel across town to get it. Upon arriving at this second rental site we discovered that the location was closed all weekend "in observance of Labor Day" (this was on a Saturday at 10 a.m.). Called the original location we had visited and they helped us use the app to release our vehicle. (The app i GREAT and saved us in this situation.) Truck had some booked equipment but was missing two furniture dollys we had requested and paid for. It would have been very easy for Asher Automotive to leave a message saying "your rental will be here, not where you requested it" and to tell us they would be closed and that we would need to use the app to claim it. Clearly they knew we were coming and had set up the truck for us, and we appreciated that, but the communication issues were very unprofessional. Didn't seem like they cared much except an attitude of "they'll figure it out eventually" (after driving to multiple locations and for a while thinking we were not going to get a moving truck at all). There is a big need to fill in customer service at UHaul in situations like this.

Ashley W. on

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Make sure all staff is attentive to the uhauls.

Michael H. on

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Alma B. on

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Did not have vehicle ready and waited for a full hour before I got the uhaul.

edward S. on

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Peggy G. on

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Very pleased! The business was clean and organized. Jennifer also was very sufficient in explaining the drop off procedure to me since they were going to be closed at the time I was due to return the truck. Thank you Asher Automotive!

Roger J. on

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Allison L. on

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Everyone was very helpful and nice.

sarah B. on

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Karl H. on

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This was a one way rental. Location was not open on Sunday when I dropped off. I was concerned that anyone could steal the trailer. I took a picture of the trailer and building just in case.

Patty M. on

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Alex S. on

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Rod L. on

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Jennifer was very helpful and knowledgeable about renting a uhaul.

Michael E. on

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I would have preferred to find out that my pickup location had been changed before I showed up.

Ronald S. on

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First I did'nt drop off in Bryan, Tx. I dropped off in Jewett, Tx. was suppost to drop in Buffalo,Tx but, your people kept changing the damn thing so I dropped in Jewett, Tx. It was close to where I moved to and to where I was suppost to drop it in the first place. The lady that helped me in Jewett was wonderful.

Lauren A. on

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Farrel F. on

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Ehsan R. on

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jerome B. on

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Service was excellent. They had it cleaned and ready to roll upon arrival. Great customer service. Was in and out in 15 mins. Good job guys.

Rich D. on

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William O. on

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Steve K. on

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Carson R. on

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Allen K. on

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Edward K. on

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No need for improvement. Very accommodating!

Don F. on

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We had a small confusion on return time of day but Asher Automotive was understanding and all was great. Thank you!!

STEVE S. on

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jerome B. on

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Victor L. on

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make sure that there isn't a nail in any of the tires

Amanda M. on

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Nivia G. on

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PATRICK S. on

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Great!!!

Nivia G. on

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