Customer Reviews for Ashland Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ashland Mini Storage

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wright D. on

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Melissa B. on

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Albert H. on

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Ronald B. on

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Denys K. on

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Online pickup was a bit slow and I had to make pictures of myself and my driving license multiple times, but everything else went very well.

Richard H. on

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Terrance M. on

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Always a pleasure renting here.

Dorothy T. on

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Martin R. on

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Peter K. on

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Bill was very helpful and responsive. Great experience all around. Venders should remind customers to be mindful about toll roads and to take the necessary EZ-Pass transponders, if appropriate.

MARCIO C. on

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I have to go to to an other place . I scheduled for pickup and at the place there was nothing. I waste my time calling and waiting. I waste my money because I’ve payed guys for moving and they waited 1 one for noting because we didn’t have the truck.

david G. on

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Kevin O. on

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Thomas K. on

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It's worth the extra few miles to deal with a professional business owner. This was student move-in weekend (Labor Day). In and out in no time -- no hidden charges -- excellent!!

John M. on

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Sue W. on

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ESTER K. on

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RICHARD W. on

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David W. on

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Have rented here multiple times over the years. Always pleased with the service and support team!

mark C. on

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Location was great and thank God there was a person there when I returned the truck. Frankly, the U-Haul tech needs some work. The check in process took more than 20 minutes, which I noticed becomes part of the rental charge period. I was not able to return the truck using the website process, with all its inputs, pictures, etc. The on site person bailed me out. He was GREAT! The reduction in stars is no reflection on him at all.

Ashley C. on

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Very nice and friendly staff. Explained everything to me and made sure I was comfortable with the truck, I would rent from here again!

John H. on

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Devdatt N. on

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kathy L. on

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SAMANTHA S. on

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Dropped off after hours, easy to get to and drop off.

bellingham R. on

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This location is 17 miles from my store. It is unacceptable that my reservation was changed last minute.

Derenda J. on

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Great Customer service! I would recommend to friends!

Sean M. on

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Tony T. on

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This is a comment about the WEB site general information. It was unclear that the online pickup actually has a time limit. In my case I had a 6:30pm reservation, but after talking to the location owner he believed I could come later to pick it up. But apparently the reservation expires and so the WEB site would not allow me to get the code. It would be helpful if the site information said that the pickup must be within a certain time window or the reservation will expire. In my case the location owner went above and beyond and helped me get the truck.

Kenneth H. on

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Sarah R. on

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Excellent customer service!

Mikhail C. on

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No clear parking description. Had to park at McDonald's nearby.

Alix K. on

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Such wonderful customer service! We will be renting through them again.

Paul V. on

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