Customer Reviews for Ashland Mini Storage
(U-Haul Neighborhood Dealer)

328 reviews

11 Nickerson Rd   Ashland, MA 01721

(508) 881-1766

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(508) 881-1766

11 Nickerson Rd
Ashland, MA 01721

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Super friendly and accommodating. Vehicle was immaculate.

Michael S. 
Rating:
5.0

Easy pickup and drop off. Thanks

Felix W. 
Rating:
5.0

I had some mechanical issues and the woman on the hotline was so helpful and kind and wonderful.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
3.0

There was limited space to park the U-haul. It had to be parked along a brick wall which is at an angle and in such a way that it didn't block entrance into the mini storage driveway or the building. Luckily there was room for the truck. But I can only imagine how difficult it would be if there was more than 2 trucks already parked when a customer needs to drop a 3rd u-haul, especially after hours.

LATASHA P. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

The worker there was very helpful and kind and I greatly appreciated it on such a stressful day.

AXEXANDER B. 
Rating:
5.0

Overall a great experience. They were expecting me and everything went according to plan.

Donavan S. 
Rating:
5.0

Customer did not leave a comment.

Jim D. 
Rating:
5.0

Customer did not leave a comment.

Emma D. 
Rating:
5.0

Overall great and easy experience. One call out though is that online check-in crashed right after the step where I got the code to the box for the key. This didn't seem to mess up the process and the return went fine, but I don't think I completed all of the check-in steps bc the website stopped working. Thanks!

Nate F. 
Rating:
5.0

Customer did not leave a comment.

Rodney Z. 
Rating:
5.0

Always a pleasure doing business at this location. Friendly and helpful. We used this U-Haul location a number of times in the past few months while cleaning out a house and moving things into storage.

MARGERY H. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
1.0

They put my key in the wrong box! And did the same to another guy. We only got lucky that we were both there at the same time to swap keys. The help was ridiculously slow. I lost a lot of time waiting around for the phone support who didn't end up helping anyway. Absolutely horrendous.

Jennifer R. 
Rating:
1.0

Do not put the wrong keys in the lockbox!

Neil O. 
Rating:
5.0

Customer did not leave a comment.

Sarah D. 
Rating:
5.0

Customer did not leave a comment.

Guy C. 
Rating:
4.0

The Uhaul in Ashland is great, the employees are very helpful, inviting and understanding.

Justin K. 
Rating:
5.0

Excellent customer service

Maria C. 
Rating:
4.0

The only downside is limited parking for your own car after picking up the U-Haul.

Mark B. 
Rating:
4.0

Great service on behalf of the location but terrible service on behalf of uhaul customer service. Incorrectly charged and haven't been reimbursed

Artur K. 
Rating:
5.0

2nd time using the online tools at this location - easy no-contact pickup and return, online process worked well.

MARK P. 
Rating:
5.0

Will definitely go back here!

Beth R. 
Rating:
5.0

The gentleman at the front desk was very helpful and nice.

Paul R. 
Rating:
5.0

Great value, clean, newer trucks, low cost.

BARRY O. 
Rating:
5.0

Customer did not leave a comment.

Beth W. 
Rating:
5.0

Thanks!!

Falah H. 
Rating:
5.0

Customer did not leave a comment.

Yang L. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

MINA S. 
Rating:
5.0

The gentleman at the location was very nice. Apparently I was suppose to use the "APP", but being a Senior (over 65) and not very tech savvy, I wasn't paying attention to that...It was actually Saturday July 4th, my son and I showed up when the location opened and fortunately this person was there! He just happened to stop in, not really planning on staying as it was a Holiday, so we lucked out. He printed out the paperwork, I signed and we were given the keys to the small van. Everything worked out great!

martha C. 
Rating:
5.0

It's the best U-Haul in the area, because the manager truly cares. Five Stars.

Sheila M. 
Rating:
5.0

Customer did not leave a comment.

JUN Y. 
Rating:
3.0

I was charged for things I didn't rent. Moving blankets and dolly.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Melissa C. 
Rating:
5.0

Fantastic, clean, efficient friendly& reliable. Highly recommend!

Page B. 
Rating:
5.0

Very professional and effiecient service

James M. 
Rating:
5.0

Billy was excellent and very flexible with our moving timeline. Highly recommend this location for truck rentals!

Marc R. 
Rating:
5.0

Customer did not leave a comment.

JULIA C. 
Rating:
5.0

Customer did not leave a comment.

Hilary M. 
Rating:
5.0

Customer did not leave a comment.

Valery K. 
Rating:
4.0

While the truck didn't have trash it didn't seemed wiped down. The gentleman that helped me was not wearing a mask and was barely observing social distancing.

Nelson B. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

My experience was 100% perfect. No Improvements needed

Kimberly C. 
Rating:
5.0

Customer did not leave a comment.

Catherine L. 
Rating:
5.0

Customer did not leave a comment.

Andrei S. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Newton N. 
Rating:
5.0

Customer did not leave a comment.

stephen C. 
Rating:
5.0

Customer did not leave a comment.

ANH L. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Philip R. 
Rating:
5.0

Fast friendly service. Excellent experience

Walter B. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Lohit C. 
Rating:
4.0

N/A

Ismael R. 
Rating:
5.0

Customer did not leave a comment.

Nate F. 
Rating:
5.0

Customer did not leave a comment.

Vincent S. 
Rating:
5.0

Customer did not leave a comment.

OWEN A. 
Rating:
3.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Everything was perfectly fine as is.

Leonard Z. 
Rating:
5.0

Easy pick up and return. Truck like new. Helpful agent.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

wright D. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
5.0

Customer did not leave a comment.

Albert H. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Online pickup was a bit slow and I had to make pictures of myself and my driving license multiple times, but everything else went very well.

Denys K. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Always a pleasure renting here.

Terrance M. 
Rating:
3.0

Customer did not leave a comment.

Dorothy T. 
Rating:
5.0

Customer did not leave a comment.

Martin R. 
Rating:
5.0

Bill was very helpful and responsive. Great experience all around. Venders should remind customers to be mindful about toll roads and to take the necessary EZ-Pass transponders, if appropriate.

Peter K. 
Rating:
5.0

I have to go to to an other place . I scheduled for pickup and at the place there was nothing. I waste my time calling and waiting. I waste my money because I've payed guys for moving and they waited 1 one for noting because we didn't have the truck.

MARCIO C. 
Rating:
5.0

Customer did not leave a comment.

david G. 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
5.0

It's worth the extra few miles to deal with a professional business owner. This was student move-in weekend (Labor Day). In and out in no time -- no hidden charges -- excellent!!

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Sue W. 
Rating:
5.0

Customer did not leave a comment.

ESTER K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Have rented here multiple times over the years. Always pleased with the service and support team!

David W. 
Rating:
3.0

Location was great and thank God there was a person there when I returned the truck. Frankly, the U-Haul tech needs some work. The check in process took more than 20 minutes, which I noticed becomes part of the rental charge period. I was not able to return the truck using the website process, with all its inputs, pictures, etc. The on site person bailed me out. He was GREAT! The reduction in stars is no reflection on him at all.

mark C. 
Rating:
5.0

Very nice and friendly staff. Explained everything to me and made sure I was comfortable with the truck, I would rent from here again!

Ashley C. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Devdatt N. 
Rating:
5.0

Customer did not leave a comment.

kathy L. 
Rating:
5.0

Dropped off after hours, easy to get to and drop off.

SAMANTHA S. 
Rating:
4.0

This location is 17 miles from my store. It is unacceptable that my reservation was changed last minute.

bellingham R. 
Rating:
5.0

Great Customer service! I would recommend to friends!

Derenda J. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

This is a comment about the WEB site general information. It was unclear that the online pickup actually has a time limit. In my case I had a 6:30pm reservation, but after talking to the location owner he believed I could come later to pick it up. But apparently the reservation expires and so the WEB site would not allow me to get the code. It would be helpful if the site information said that the pickup must be within a certain time window or the reservation will expire. In my case the location owner went above and beyond and helped me get the truck.

Tony T. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
4.0

Excellent customer service!

Sarah R. 
Rating:
3.0

No clear parking description. Had to park at McDonald's nearby.

Mikhail C. 
Rating:
5.0

Such wonderful customer service! We will be renting through them again.

Alix K. 
Rating:
5.0

Customer did not leave a comment.

Paul V. 
Rating:
4.0

I did not like using the mobile service. They kept asking me to submit my information over and over. However, once I received my rental everything went well.

Rachael P. 
Rating:
5.0

Great rental experience. In fact, it was the best I've ever had for a UHaul dealer!

Richard M. 
No reviews have been submitted for this location.

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