Customer Reviews for Ashland Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ashland Mini Storage

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Ismael R. on

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Nate F. on

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Vincent S. on

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OWEN A. on

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Mark B. on

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Leonard Z. on

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Everything was perfectly fine as is.

Joseph L. on

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Easy pick up and return. Truck like new. Helpful agent.

wright D. on

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Melissa B. on

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Albert H. on

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Ronald B. on

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Denys K. on

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Online pickup was a bit slow and I had to make pictures of myself and my driving license multiple times, but everything else went very well.

Richard H. on

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Terrance M. on

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Always a pleasure renting here.

Dorothy T. on

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Martin R. on

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Peter K. on

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Bill was very helpful and responsive. Great experience all around. Venders should remind customers to be mindful about toll roads and to take the necessary EZ-Pass transponders, if appropriate.

MARCIO C. on

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I have to go to to an other place . I scheduled for pickup and at the place there was nothing. I waste my time calling and waiting. I waste my money because I’ve payed guys for moving and they waited 1 one for noting because we didn’t have the truck.

david G. on

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Kevin O. on

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Thomas K. on

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It's worth the extra few miles to deal with a professional business owner. This was student move-in weekend (Labor Day). In and out in no time -- no hidden charges -- excellent!!

John M. on

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Sue W. on

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ESTER K. on

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RICHARD W. on

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David W. on

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Have rented here multiple times over the years. Always pleased with the service and support team!

mark C. on

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Location was great and thank God there was a person there when I returned the truck. Frankly, the U-Haul tech needs some work. The check in process took more than 20 minutes, which I noticed becomes part of the rental charge period. I was not able to return the truck using the website process, with all its inputs, pictures, etc. The on site person bailed me out. He was GREAT! The reduction in stars is no reflection on him at all.

Ashley C. on

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Very nice and friendly staff. Explained everything to me and made sure I was comfortable with the truck, I would rent from here again!

John H. on

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Devdatt N. on

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kathy L. on

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SAMANTHA S. on

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Dropped off after hours, easy to get to and drop off.

bellingham R. on

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This location is 17 miles from my store. It is unacceptable that my reservation was changed last minute.

Derenda J. on

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Great Customer service! I would recommend to friends!

Sean M. on

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Tony T. on

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This is a comment about the WEB site general information. It was unclear that the online pickup actually has a time limit. In my case I had a 6:30pm reservation, but after talking to the location owner he believed I could come later to pick it up. But apparently the reservation expires and so the WEB site would not allow me to get the code. It would be helpful if the site information said that the pickup must be within a certain time window or the reservation will expire. In my case the location owner went above and beyond and helped me get the truck.

Kenneth H. on

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Sarah R. on

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Excellent customer service!

Mikhail C. on

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No clear parking description. Had to park at McDonald's nearby.

Alix K. on

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Such wonderful customer service! We will be renting through them again.

Paul V. on

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Rachael P. on

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I did not like using the mobile service. They kept asking me to submit my information over and over. However, once I received my rental everything went well.

Richard M. on

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Great rental experience. In fact, it was the best I've ever had for a UHaul dealer!

robert V. on

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Gilvan C. on

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Billy is excellent customer service

Peter C. on

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Nothing really. Professional organization.

Beth C. on

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The truck drove well and I had no problems with anything about the trip.

Jacion B. on

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The 10 foot truck is never available.

Terrance M. on

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Customer service at it's best!!

Lionel M. on

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Great experience

Thomas S. on

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Caitlin S. on

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Great experience. The terms and conditions along with the insurance I selected were explained to give me a clearer understanding of the contract. Billy was very helpful.

Dennis S. on

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Jamie P. on

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Eduardo R. on

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Easy and Fast.

Philip R. on

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Very good service. First class operation. Thanks.

Brian B. on

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Sean O. on

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I paid for six furniture pads, but the bag in the truck only had four pads in it.

Tahsin S. on

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Gilbert A. on

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very efficient service and processing

Roxanna D. on

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Thanks!

Neelesh A. on

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Madeline T. on

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Michael M. on

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Gordon M. on

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Bill was great and everything went smoothly and efficiently.

Rebekah M. on

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James Y. on

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This comment is not related to the dealer and more specific with the online booking service. I reserved a truck online and got a confirmation of the reservation. Upon arriving to pickup the truck, the dealer has no truck available. According to the dealer, the online system allowing people to book trucks at location where the truck is not available. I was not happy to find out the truck is not available, even though I have a confirmation of its availability. I had to scramble to find another dealer that has the truck. It gives me pause if I will use u-haul again as I have loss all confidence in the reservation system.

Brian C. on

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Nicky P. on

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Nothing!!!

Meaghan A. on

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VAIDYANATHAN G. on

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Tim F. on

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Owner/manager was extremely nice and made sure I could park my car out of the way. Returned the van and they had me on my way home within 2 minutes. Would definitely rent from this location again. Thanks Tim

Chad K. on

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GEORGE L. on

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Customer service from Bill was excellent - no recommended improvement.

BOB B. on

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jacqueline F. on

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Bill provided outstanding customer service.

Sean F. on

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Peter T. on

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Cyndi F. on

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JUDITH T. on

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Mark H. on

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Erik H. on

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The location manager was quick, efficient, and consultative. I'm looking forward to renting from his location again!

Alisha C. on

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My reservation got changed last minute to two towns over and two hours later, though I never actually got a call or a message (only the original email of the booking, which was for the correct town and time, and truck size). We ended up with a smaller truck (luckily everything fit... though it was a squeeze) and being late to our furniture pickup and intended start time. However, in the end, everything worked out well. In the future, I'd wait to actually change a reservation until you actually reach a customer and speak to them. Otherwise, since everything went well and I'm in my new home safely, I'd consider it an overall success.

Kelly I. on

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Billy was awesome! Flexible, responsive great Job!

Brad F. on

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Gas charges are crazy high. Rental of padding also too expensive.

bruce R. on

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Nothing to improve on. Everything went very smoothly from start to finish. The service was excellent.

Cynthia F. on

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The gentleman that helped me was amazing I will always go to his location!!!!

Sameer M. on

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Nothing that I can think of. The overall experience was absolutely great. The location was small but clean and the manager at the location was absolutely great to deal with. Friendly, professional and punctual. Can't ask for much more!

tim M. on

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Kevin B. on

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Fast and efficient service.

Kelly L. on

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Stephen W. on

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Jonathan B. on

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The trucks cab did smell of cigarette smoke so it may need to be cleaned a little.

Yves P. on

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Kelly L. on

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I love renting from this location - always organized, fast check out and friendly service!

Roberta B. on

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ann B. on

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Pamela H. on

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Igor B. on

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VINICIUS A. on

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