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Paul M
Customer Reviews for Ashland Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The store owner warned me that the cell signal for mobile check in was not very good at the location. He told me to go next door to the McDonalds to use their wifi. Neither worked, so I had to call customer service and this delayed my pick-up by almost an hour. I think it is pretty ridiculous that the operator of this UHaul location doesnt have their own wifi so that these problems could be averted.
Andrius MA+Customer Service.
Maressa PNot a thing to improve on! Great job!
margey hJust keep up the excellent service
Edward PThe representative was friendly and professional
Ana RI don't believe any improvements are needed.
Robert OLocation was perfect. Easy in and out friendly sevice.
Tracey TThe guy was wicked nice.
Nicole RThe uhaul truck was available in a timely manner. There was an issue with closing the door, a part in the door assembly fell off and was unable to close the door, needed to use a nylon rope to keep it closed. Complained to the location manager and he gave me the regular credit plus an extra credit for the rental and also followed up the next day. Thanks for the excellent customer service.
Srinath RThere is nothing to improve. Billy was great, and we really appreciated working with him especially given that every other aspect of our move (except our rental with him) turned out to be dreadful.
Randy GBill, the manger is great!
Robert MExcellent experience beginning to end. Thank you!
Jonathan ABoth U-Haul Moving & Storage of Hightstown and Ashland Mini Storage were great to deal with! Very helpful and professional. Equipment was new. Overall, a great experience!
James HN/a great service. Thank you again.
Luke KApp struggled to load and would freeze causing me to have to start paperwork over multiple times. Cell signal in area is spotty so hard to utilize app. Process flow has me going between truck and key box which weren’t close. Order of operations should be reviewed.
Kyle JThe location was closed and there was no parking spot available. I had to wait for 10-15 minutes for a customer of the self storage to show up and opened the gate to the self storage lot and I was able to take the truck in that parking lot for dropping off and then wait for someone to open the gates to come out off their parking lot. Very very inconvenient and frustrating experience. I was earlier supposed to drop off at a different location and I was told that location does not have a spot for me to drop off and instead I need to go this other lot which was further away for me and when I got there, there was no space outside to drop off the truck. If no one had showed up for self storage access, I would have been stuck there.
Vishal Veverything went smoothly.. The owner was friendly and helpful
MARGARET KNo place to drop truck off at night, we had to go back again the following day.
Tammy DMy son left his wallet in the uhaul van by mistake. I called the manager and left a VM after hours. He called me right back, and opened the uhaul van so we could retrieve his wallet. Great service from Ashland Uhaul on Nickerson RD!!!! I give him a 10!!!
James LThe pick up was extremely quick and easy - loved the new truck!!
Roger BIt was nice that ha called and asked if we were on our way. He aslo told us where he was with landmarks.
Marc PAgain this place was just as friendly and easy to deal with and very helpful
Charlene DMissing pads. Interior old and broken down. Seats cracked and split. Sun visors broken.
Eric LBill, Went over and above for us in a time of need! I will visit him again
Karen TEasy & efficient
Sarah DPrior to ending up at the west Springfield location I was bumped around to 3 locations. Would have just been easier if I started out with west Springfield. Customer service people I spoke to throughout the ordeal were very helpful
marlene cSlow response from Uhaul application. Took some time, and connect often broke. Otherwise this was pretty good.
James AFriendly and organized office. Clean vehicles
Timothy FGreat service! Always squeaky clean vehicles. Would highly recommend.
Ada MGreat service and wonderful location. Always a pleasure picking up a U-Haul at this location!
Kevin DBilly is very efficient, friendly and helpful. Very pleased with the services he has provided.
Paula GGreat truck and service. Only feedback is that my back has issues with the seat - granted that I have a bad back, but it flares up each time i drive one of these uhaul vans
Michael BOn top of all, the attendant was helpful, courteous, and patient.
Angel DEverything was great!
William BWonderful and friendly staff.
Kevin DThe owner, William Gazard, went above and beyond. He saw us struggling with the U-Haul app and came out to help us even though the actual store was closed(Sunday). Great service and van was the perfect size.
Brian ELocation & gentleman staffing the location were very good. However, the 10 foot truck (TM 3396F) I was given was totally unacceptable. It had in excess of 121,000 miles of wear & tear and required (as instructed by the rental agent) forcefully turning the steering wheel aggressively while turning the ignition in order to start the truck. And even with this ridiculous effort, it still took at least 4 tries to start the truck each time I needed to start it. The vehicle should be taken out of circulation. Paying customers should not be given such terribly flawed vehicle & I will be requesting a refund.
Michael MVehicle available as promised. Drop off after hours convenient.
Kevin ROverall, we had a great experience throughout this rental. The gentleman that helped us check in and check out was friendly and courteous, and he gave us some helpful suggestions for our add ons. 10 out of 10.
BRIAN NEvery aspect of the rental went really well. I could not have asked for better service.
Darryl AExperience was all positive. Billy at Ashland Mini Storage could not have been more helpful. If I ever need to rent again I will go directly to him without hesitation.
Gary KThe pickup, dropoff and overall condition of the vehicle was great. I did find the uhaul app to be very slow for pickup. Dropoff was a little better.
JOHN VVery helpful. Would recommend
DARRAH GThe mobile pick up/return process is an absolute nightmare. Pages refreshed so many times and/or didn’t load causing me to have to sign in again. When bringing the truck back, I gave up on the process when I had been trying to submit the picture of the odometer at least 10 times. Took pictures of the truck in case needed, dropped the keys in the mailbox, and called it a day.
LAUREN CGreat service , awesome quality quick and extremely professional
Geovany Teverything went very smoothly i'd rent here again
RICHARD GExcellent experience, friendly service and reasonable cost.
Jeffrey MThe online return is vague and frustrating. The instructions need to be specific about the photos. I took the photos, locked the van, and put the keys in the drop box. The self return app will not take photos from memory. Then I spent 30 more minutes on hold for a representative, however once I connected, she was AWESOME.
Richard BPerfect costumer service, highly recommended! T
davidson pAwful experience returning uhaul and using app. The uhaul app malfunctioned. There was no one to contact for help. An absolute nightmare. I will never use uhaul again
William HNothing. They were incredibly helpful, flexible and it was an overall wonderful experience.
Christine H