Customer Reviews for Ashland Office & Mini Storage
(U-Haul Neighborhood Dealer)

106 reviews

9991 Lickinghole Rd   Ashland, VA 23005

(804) 585-2181

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–1 pm
  • Sunday
    10 am–2 pm

Services at this Location:

Contact Us

(804) 585-2181

9991 Lickinghole Rd
Ashland, VA 23005

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–1 pm
  • Sunday
    10 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

douglas C. 
Rating:
5.0

Brandon was a great help!

JERRY L. 
Rating:
5.0

Customer did not leave a comment.

Carmelo A. 
Rating:
5.0

The young man was extremely helpful and friendly.

PHILIP M. 
Rating:
5.0

Customer did not leave a comment.

Jessica J. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Nothing-great experience!

Kelli T. 
Rating:
5.0

Customer did not leave a comment.

Becky M. 
Rating:
5.0

Sam the attendant was very courteous and friendly. He made the process of renting truck easy.

BUCKY G. 
Rating:
5.0

Will always use U-Haul for any future moves. Family also feels the same way. Have always rec'd stellar service. Thank you for awesome Customer Service Personnel.

paula D. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN M. 
Rating:
5.0

Service very easy, no problems!!

Benjamin S. 
Rating:
5.0

Overcharged me for my one day rental

Stephon M. 
Rating:
3.0

Customer did not leave a comment.

Beth N. 
Rating:
5.0

Customer did not leave a comment.

bobby M. 
Rating:
5.0

Customer did not leave a comment.

Terri J. 
Rating:
4.0

We checked the lights on the trailer and they worked. One thing we did not check was if they worked when I had the lights on the truck. When I turned the truck lights on the trailers break lights stayed on and the trailer turn signals did not work.

Mike S. 
Rating:
5.0

Easy pick and easy return. No recommendations.

Lauri B. 
Rating:
4.0

Need to mark where to park the truck for return. Parked it where I thought it should go.

Mark S. 
Rating:
4.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Ian G. 
Rating:
5.0

Brandon was great! Had the trailer all ready for me when I pulled in.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Lauri G. 
Rating:
2.0

Brandon was great but the office stunk of a litter box and it's a small cramped office !

Krista L. 
Rating:
2.0

Customer service was great but the truck was less than desired!!!! It was horrible to drive. Out of all the trucks they had I believe I received the worst piece of junk. It kept going up to 4 & 5 rpms when I'd take my foot off the gas, spark plugs sounded like they were going to jump out of the engine, the brakes were squawking, steering wheel would shake and I feel I only made it by GRACE!!!! At the location you walk in and smell a nasty litter box and a cat is jumping up on the counter!!!!

Krista L. 
Rating:
5.0

Customer did not leave a comment.

Emanuel R. 
Rating:
5.0

Customer did not leave a comment.

Catherine S. 
Rating:
5.0

Customer did not leave a comment.

Nicole N. 
Rating:
3.0

GPS sent us to storage unit address first. Good thing I was allergic to cats.

Brian M. 
Rating:
5.0

Great customer service, sales person explained everything well, helped us understand the return policy, and noted holiday hours they would be available.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Zachary J. 
Rating:
5.0

Customer did not leave a comment.

Thomas V. 
Rating:
5.0

Customer did not leave a comment.

Cheri P. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

He explained everything is very nicer way

Meeran M. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Very friendly

Tiffany T. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

The three young gentlemen working there were amazing. Very nice, great customer service and very helpful. So rare nowadays! Will rent from there again.

Jennifer D. 
Rating:
5.0

Customer did not leave a comment.

morton S. 
Rating:
1.0

Overcharged for mileage and not advised in advance.

Charles Y. 
Rating:
4.0

Staff member was great! I struggled with the website on my phone at drop off. I couldn't do it without location services turned on. Eventually it seemed that it worked but then all I had to do was put the key in the drop box. That's what I would have done anyway, but wasted some frustrating minutes on my phone first.

Rebecca M. 
Rating:
4.0

Customer did not leave a comment.

javan W. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Staff at this location was working by himself and taking care of 4 customers at once. Gave clear directions and had everyone moving toward their goal of either drop off or pick up all at once. Rare to see hard work and customer service all at once like this

James S. 
Rating:
5.0

Customer did not leave a comment.

Judith M. 
Rating:
5.0

Customer did not leave a comment.

Krista H. 
Rating:
5.0

Customer did not leave a comment.

michael P. 
Rating:
5.0

On line check in is a disaster. Never again will I do online check in.

Darryl P. 
Rating:
5.0

Sam was a great help and very friendly!

susan C. 
Rating:
4.0

Very good people in the office.

Rodney D. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Very nice folks! Very personable and helpful!

Terry C. 
Rating:
5.0

Customer did not leave a comment.

DoraGuarnetta G. 
Rating:
5.0

Nice guy Easy to do business with him

John K. 
Rating:
1.0

Was the absolute worst experience

Edward R. 
Rating:
5.0

Great guy! Easy, helpful & professional!

Jonathan P. 
Rating:
5.0

Customer did not leave a comment.

Rebecca K. 
Rating:
5.0

Everything was perfect..Trailer was ready customer service was excellent..

John B. 
Rating:
5.0

Customer did not leave a comment.

Kate V. 
Rating:
4.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Brandon was great and very professional. Great Experience

David H. 
Rating:
5.0

The people at the Lickinghole location were great. Something got messed up with the online reservation, but they helped me work through it and get things taken care of.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

nigel B. 
Rating:
5.0

Everything was excellent.

Phillip D. 
Rating:
3.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Very helpful at the dropoff. Will use this location again!

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

I had difficulty using the 24/7 pick up process. It stinks. I had to wait about an hour until the location opened up. No, it was not me or my phone. Not happy with the 24/7 pick up process. They guy at the pickup location was great and very helpful.

Charles K. 
Rating:
2.0

Customer did not leave a comment.

Eric A. 
Rating:
3.0

Customer did not leave a comment.

Joe R. 
Rating:
5.0

It was a great experience...the vehicle and service was excellent. We are local to this facility and will definately use it when ever we have moving needs in the future!

Carmid H. 
Rating:
5.0

Truck was in wonderful condition, staff were friendly and professional

Clifford M. 
Rating:
5.0

Friendly and veery helpful Good experience!

david B. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
4.0

Customer did not leave a comment.

Darin P. 
Rating:
5.0

Customer did not leave a comment.

April C. 
Rating:
5.0

Nothing. Everything was great from pick up til drop off. Just want to thank Brandon for answering all my questions and getting me in and out in a timely manner.

Travis B. 
Rating:
5.0

Customer did not leave a comment.

Robert Y. 
Rating:
5.0

Key hit stuck in drop off slot! Otherwise the best uhaul experience yet

Susan H. 
Rating:
5.0

Make it easier/more obvious how to return equipment off of business hours. I had to rent the van for an extra day because I couldn't quite have it back by 1pm on Sunday. Not a huge deal, but it was unnecessary expense for me and I had to park the van on my street for another day. Just a small area for improvement. Both customer service reps I interacted with were fantastic.

ANDREWBARRETT L. 
Rating:
5.0

Customer did not leave a comment.

JOHNLYNDELL K. 
Rating:
5.0

No issues. Easy and efficient.

Mary Jo B. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

Tom was wonderful to work with. I had trouble getting my truck remotely. Completely my issue - no fault of uhaul and Tom very patiently walked me through the process. Thank you!!

Wendy B. 
Rating:
5.0

Customer did not leave a comment.

ANDREDEMOND E. 
Rating:
1.0

This location is definitely a bait and switch crooked location

RANDY H. 
Rating:
5.0

Check windshield for stone chips.

KATHERINEGAY B. 
Rating:
4.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Easy and quick pick up and easy and quick drop off... I'm happy...

OTHONIEL C. 
Rating:
5.0

Customer service was excellent. The staff was extremely friendly. Would recommend this location to my friends.

CHESTERBURNELL R. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD H. 
Rating:
5.0

Really friendly personnel and very helpful.

CLIFFORD H. 
Rating:
5.0

Truck was ready to roll with the equipment I ordered and was very clean. Great job.

David W. 
Rating:
5.0

Staff went above and beyond to help us out of a difficult situation - thank you!

JOHN C. 
Rating:
5.0

The key pickup and drop off area feels a bit out of place (not attached to the main office). Not really a complaint, just took me longer than expected to get the keys.

Daniel S. 
No reviews have been submitted for this location.

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