Everything was perfect..Trailer was ready customer service was excellent..
John B.
Customer Reviews for Ashland Office & Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Brandon was great and very professional. Great Experience
David H.The people at the Lickinghole location were great. Something got messed up with the online reservation, but they helped me work through it and get things taken care of.
Steven S.Everything was excellent.
Phillip D.Very helpful at the dropoff. Will use this location again!
Michael H.I had difficulty using the 24/7 pick up process. It stinks. I had to wait about an hour until the location opened up. No, it was not me or my phone. Not happy with the 24/7 pick up process. They guy at the pickup location was great and very helpful.
Charles K.It was a great experience...the vehicle and service was excellent. We are local to this facility and will definately use it when ever we have moving needs in the future!
Carmid H.Truck was in wonderful condition, staff were friendly and professional
Clifford M.Friendly and veery helpful Good experience!
david B.Nothing. Everything was great from pick up til drop off. Just want to thank Brandon for answering all my questions and getting me in and out in a timely manner.
Travis B.Key hit stuck in drop off slot! Otherwise the best uhaul experience yet
Susan H.Make it easier/more obvious how to return equipment off of business hours. I had to rent the van for an extra day because I couldn't quite have it back by 1pm on Sunday. Not a huge deal, but it was unnecessary expense for me and I had to park the van on my street for another day. Just a small area for improvement. Both customer service reps I interacted with were fantastic.
ANDREWBARRETT L.No issues. Easy and efficient.
Mary Jo B.Tom was wonderful to work with. I had trouble getting my truck remotely. Completely my issue - no fault of uhaul and Tom very patiently walked me through the process. Thank you!!
Wendy B.This location is definitely a bait and switch crooked location
RANDY H.Check windshield for stone chips.
KATHERINEGAY B.Easy and quick pick up and easy and quick drop off... I'm happy...
OTHONIEL C.Customer service was excellent. The staff was extremely friendly. Would recommend this location to my friends.
CHESTERBURNELL R.Really friendly personnel and very helpful.
CLIFFORD H.Truck was ready to roll with the equipment I ordered and was very clean. Great job.
David W.Staff went above and beyond to help us out of a difficult situation - thank you!
JOHN C.The key pickup and drop off area feels a bit out of place (not attached to the main office). Not really a complaint, just took me longer than expected to get the keys.
Daniel S.Nice folks to work with!
John K.Excellent service and friendly folks. Highest recommendation!
THEODOREROBERT F.The agent was very helpful. We will use this location on all future requirements.
James F.