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DANNY B
Customer Reviews for Asset Storage Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clerk was a good Dude.
ANTHONY WDropped off truck after hours.
PENNY GAsset Storage Solutions was fantastic. The store was clean and well organized. The counter agent was beyond friendly and helpful. I wouldn't hesitate to rent equipment from them!
SCOTT KI really don't see much room for improvement. The rental was easy the facility was nice and there were no surprise charges on my card.
Michael CI was hoping for a smaller trailer, but my request was spur of the moment so I cannot fault the agent.
JOHN HThe location was not prepared with our keys/truck. The agent working at the location was rude. The online pickup option was horrid. It took over an hour and multiple phone calls. We will not be renting from uhaul in the future.
Melanie BI found my experience to be excellent!
DANIEL WJoseph at the location was very good and made the check in process very easy.
STEVEN SNicest people you could ask for!!!
DOUGLAS WKeep up the good work⁶
Coral HVery friendly
Joanne BEverything was great.I was very satisfied with the service I received.
ANGELA CExcellent people to work with!
BRIAN KGreat customer service 👏🏼
URSULA EShe is very wonderful and helpful. Keep up the good work !
SARY PLive in Janesville and not always convenient to add 20 miles (costly) before even starting the move. This location is not even in our town.
TIMOTHY SGreat customer service. Friendly and knowledgeable. Great experience. Thank you 👍
John DThe lady at the counter was very helpful
Brian BThese people are always very wonderful! They are friendly and very helpful
LINDA EWe dealt with Jodie; she was excellent to work with and explained everything thoroughly.
Stephen MI've been going to this place for years and I'll keep going back too
Deloris WThe equipment needed to be retired like 50 years ago, piece of junk. I will look into options next time.
Albert HGreat to work with.
TOD COver all I was satisfied , THANK YOU
Tyrone JMake sure that your employees put in the CORRECT INFORMATION that truck renter's say/request, and NOT lie or change the information.
donna kNothing
Phyllis JCustomer service at this location was above and beyond excellent. Unfortunately, I didn't get the man's name, but because of construction in the area, he was extremely helpful getting me work arounds to get where I need to go. He made the whole process pleasant and uncomplicated. Highly recommend this location.
Alexandra MThe Uhaul app did not work for check in, but the website did. I was unaware that we could use the website because the instructions advised us to download the app. The instructions should be revised to indicate that the website will work and that there may be issues with Android phones on the app.
Alexandria MIt was my second time renting a U-Haul from this location. Jodie was very helpful and courteous. Excellent service.
Maria MThe truck was clean and we were able to take our yard waste and tree branches out to the composting center!
Darell FNothing. I had a very professional experience.
David BJodi is absolutely amazing. I will never rent from any other place. She even gave my 3 year old son $ to play the toy machine while we did business to keep him content. She worked with me and my low income and provided the best assistance I have ever gotten with any company. Add this u-haul place as your number one self moving company. Thanks so very much for putting your heart into your job. ❤️❤️
Janean SNothing everything was great 👍🏾
Dwilla WAlways clean vehicles. The staff are always kind and helpful.
Promise oThe kind woman at the front desk (I think Jodi?) made this experience very smooth and enjoyable. She was the best part of the whole process.
Jennifer Gno improvement needed!
Sharon SEverything went really well. The guy at the counter was super friendly and helpful. I wasn’t able to log in to the app easily, and I’m pretty tech savvy. I have screenshots of the error screens if I have a way to get them to you?
DeAnne GEasy to rent
Virgie TAwesome staff !
shirley wThere is nothing you can do to improve. Both on the picking up and dropping off ends, the staff was great...fast, friendly, and knowledgeable!
Matthew KEmployee was courteous and knowledgeable. He was fast and accurate. Very positive experience and would definitely go back there again.
Steve NCheck-in and trailer prep-attachment was good. However, trailer had one tire that had a leak and rendered the trailer to have a serious vibration along with the need to refill air multiple times. It made the trip difficult.
Dominick S