Customer Reviews for Assistive Automotive Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Assistive Automotive Center

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Stephen L. on

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Madeline W. on

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Joseph R. on

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Ron G. on

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Nathaniel B. on

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Super quick and easy

Alade T. on

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Janice J. on

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abboud K. on

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Very good custonercservice... helpful and attentive.

Sara W. on

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The woman who helped me (I regret not getting her name) was absolutely wonderful! I am grateful for her kindness.

Christopher H. on

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richard M. on

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YVONNE B. on

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deborah R. on

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My experience was very pleasant and professional. I have no comments to add for improvement.

Betty J. on

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Karen H. on

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crystal H. on

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Karl B. on

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THIS LOCATION DIDN'T HAVE PADS. BETTER TO CHECK FIRST

Burton S. on

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Pamela Z. on

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barbara M. on

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tommy H. on

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They didn't have many vehicles, but had it when I needed it.

brent S. on

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Nice and efficient process!

david F. on

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When making my reservation, I was not fully apprised of the charges. I did not know there would be a $5 Environmental Fee, and I was also not told there would be a charge of 16% tax. Everything at the location was great; speedy, friendly service!

annie D. on

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I am extremely upset with the location of my pick-up. I specifically requested a location because it was the closest to my old apartment and the new apartment as well (only 2 miles from each other). The estimated price including milage was supposed to be around $40. The day before I was supposed to pick it up I got an email saying pick-up was at a different location and I didn't even have time to call to see what happened. This place was so far away that it doubled the amount that I had to pay, and I will not be using u-haul again.

MATTHEW S. on

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Both windshield blades are just hanging . They need to be replaced ASAP.

Tonja D. on

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Ralph T. on

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Exceptional service and cleanliness! I would recommend this location in a heartbeat! Interesting enough I rented a unit from Tn two -three months ago and had no where near the pleasant experience as I had today! Please if possible CLONE this service center...actually expand it so others can have the same opportunity. If you have rented somewhere else like I did and come to this specific location you can judge for yourself. You guys ROCK!!!!

Jose D. on

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rokelia B. on

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Gina G. on

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Please make sure clients know the truck does not come with a ramp.

Ray L. on

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Computer system was down when I arrived, but fortunately the employee was able to complete my transaction using a Smartphone App. She said the system had been down for awhile, so they just need better Technical Support. She did a great job still getting me taken care of though. My overall experience was very satisfactory because of her.

Phoebe B. on

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The folks were really nice and everything was great! Customer service was excellent!

Jennifer I. on

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Victor J. on

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Business was closed, however the drop box for the truck key was in plain view. Had difficulties with the self return app. Overall was pleased.

DOMINICK A. on

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D Michael H. on

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Muriel S. on

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The owner was 15 minutes late opening the store and did not apologize. Renee, who coordinated my appointment logistics and checked me in and out was fantastic! She was kind and very helpful. I was disappointed by the leadership from the owner but otherwise the experience was positive!

Michael J. on

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This particular location is actually moving; while it is no longer convenient to me in their new location I was happy with the friendliness of the staff and how easy it was to complete my business.

Vince W. on

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Karen H. on

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Super helpful. My order got moved but I was kept in the loop and informed.

Michelle K. on

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Heather C. on

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The experience was easy and seamless (made the reservation online and everything was waiting for us when we arrived). The person who assisted us couldn't have been nicer. I won't hesitate to recommend this location.

Susan R. on

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Linda B. on

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Michael S. on

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Jiangbo W. on

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Jianhua Z. on

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ROSHA B. on

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Upon returning, the representative was on the phone I understand multitasking but, I felt the customer service was down upon returning

Elizabeth H. on

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Ray S. on

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david W. on

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AVERIL C. on

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The staff was very nice and pleasant, my time there was fast also...I like that....in and out....Please Thank David and his staff for a great experience.....

Calvin H. on

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Steve H. on

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Steven D. on

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Staff was very nice and the rental process was smooth. I was a little alarmed at the extra fees; I ended up paying much more than just the daily fee and the insurance. The parking lot of this location is a mess to navigate with large trucks. It is full of vehicles. Are they for sale? There are huge pot holes at the entrance.

Jerry L. on

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BRIDGET A. on

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The associate we worked with was very pleasant and worked hard to make sure we were helped. However, due to a glitch in the computer, we were there for 45 mins trying to figure it out.

Taylor W. on

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More clarity on the refueling process. I ended up filling the tank even though the meter was less than full at the time of pick. I underestimated the mileage because I had not anticipated roaming around for gas. It would be nice to be met with full tank so that all is fair.

Mike A. on

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Thank You for your assistance. Very pleasant experie

Debra Q. on

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Understaffed, here was only one person helping the customers which was highly stressful for him. He was very professional and this was our only experience with this company so my experience could've been a bad day where another worker was sick or some other extenuating circumstance.

Charlotte W. on

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Victoria E. on

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Loved the movers we found on your website!

TISHA B. on

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Customer service was extremely poor. The dealer was very hostile and rude. I will not be returning to this location. If I had not had previous experience with U-Haul I might otherwise consider not returning as a patron to any other U-Haul dealership.

Carolyn M. on

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Yiran A. on

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Elaine S. on

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Carole K. on

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Outstanding customer service.

Susan E. on

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You had problems with the computer system

PETER G. on

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they were great, and very helpful

Brian M. on

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Excellent service!!!

ARIEL Z. on

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Friendly service, truck was in fine condition.

ESTHER C. on

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The lady who helped was very fast. It was a busy Saturday...

Angela T. on

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Super friendly, helpful staff!

Yu P. on

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It is a local place. Checking out procedure is pretty fast.

Jason W. on

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Rachael M. on

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PAT D. on

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Outstanding customer service!

Winston L. on

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Laura L. on

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Shireka T. on

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Debbie E. on

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Michael I. on

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I was assisted by the proprietor in fact. He was bright and veryhelpful.

Ahmed R. on

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Friendly and courteous owner. The place is also used car dealership, garage and may be only one 10 ft truck for rental. Had to wait about 20 min beyond reservation time for the previous rental to return.

Angelo I. on

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This was the best U-Haul experience I have ever had. My last experience was such that I never wanted to use U-Haul ever again. I chose your company out of necessity on this occasion and was extremely pleased with the service. Specifically the ease of renting a truck online, the convenience of location for pick-up/drop-off, the friendliness of staff on site and the very prompt transaction of picking up and returning the truck. Thank you.

vincent N. on

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RACHEL B. on

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I appreciated the friendly customer service, especially during the stress of moving.

Charlotte D. on

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The staff here was particularly friendly and helpful. I would choose this location over other spots nearby in the future (I have used two other local uhaul reps).

Dorothy R. on

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Cara D. on

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Chris D. on

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Due to traffic problems, we were going to arrive after closing, manager stayed late to allow us to get tow dolly. Very friendly and .

Joel E. on

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INDIA B. on

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Carlton G. on

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Richard N. on

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KEYON C. on

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BIMPE A. on

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great service. Quick process. For any future needs, I will be returning.

CHRISTINA D. on

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The transaction was very smooth

DAVID H. on

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KATHRYN G. on

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Good location/service, the cabin smelled like cigarettes.

Darrin F. on

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The most miles were going back and forth to the company and my destination.I am a regular customer.I'LL take my services to Ryder from now on