I scheduled a pick-up/drop-off after hours. I requested a dozen furniture blankets, but they were no where to be found. I disputed the charge, there was no response. I was charged for the blankets anyways. Poor communication.
Robert G
Assistive Automotive Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Durham, NC 27704
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The location was closed when I arrived--an hour before they were supposed to close. I was told I needed to download the Uhaul app, which would not register the contact information I entered, as required for pickup. I had to use the chat function. The app keyboard covered up the text box for the chat so I could not see what I was typing, so I was communicating with many typos. Additionally, the person on the phone could not verify whether my driver's license info would be encrypted on the app. Overall the whole process took 45 minutes longer than it should have.
Sowjanya K$19.95 advertising is misleading, when the actual rental fee is $89. I know that it is U-Haul and not specific to this location. This location has staff that is very cordial, pleasant and professional.
SHAWN SThe representatives at the Assistive Automotive Care location in Durham, NC did everything possible to make our experience renting a UHAUL Cargo van a positive one. One of them even went out to start the van so it could cool off on what was a very HOT summer day. What is important to know is that their primary business was selling used cars, but they treated their UHAUL franchise very seriously and made us as customers feel well cared for and important.
Lee SAll is great. They do a 100% service to you and to make sure that you have the great service of a van or truck or hauler whatever they hauling. Thank you for that company and for the people in charge. They're great
stancil c