A bad U-Haul hoax? I returned the one-way rental, a 4 x 8 trailer, to the assigned the location on the evening of my arrival, only to find the place closed (it was just before 6 PM and I had hurried my drive to arrive before the posted closing time). I returned again the next day, Sunday. Again, the place was closed and looked desolate and uninhabited with a nasty ‘Don’t Even Think About Parking Here’ sign on a gate to a big, gated lot. Finally, early Monday, wanting to rid myself and my car of the need to drag this trailer everywhere, unable to even park in my own driveway, I returned the trailer for a third, after 8 AM. Again, closed, despite a website that said otherwise. I phoned the number listed on the contract only to get a message from the proprietor saying he was in school until 11 AM and would open after that. I phoned UHaul. After 20 minutes of holding and being sent from one person to another, I was assigned a new drop-off location. When I arrived in this warehouse district, the office door was open but the office interior looked like the scene of a crime with trash strewn across the floor. No one there. I called ‘Hello, hello’ as I moved through the building looking for someone. Entering a room, I was greeted by an enormous Great Dane. Uh-oh. I left in hurry and checked for live persons outside the building. No one. Finally, a young man arrived. Eventually, and with some difficulty, he checked in the trailer and the pads I had rented. So, ultimately, I spent 2.33 hours doing what should have taken 30 minutes. Thanks, U-Haul.
DANIEL N
Customer Reviews for Associated Technical Support Services LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your service was excellent! I have no suggestions
April CThe checkout process was a hassle because the app wouldn’t work and I had to hunt somebody down at the business to find somebody to check it out for me. The check-in process was an equal nightmare. I tried to check it in about 1030 at night and the app again was not working. It was saying I drove 72,000 miles. I had to go inside of a dark warehouse to find somebody working to help me get it checked in and where to put the keys at and then I got charged $20 for it. The gas hand was on the exact same spot that it was when I got it And I got charged for gas as well. The entire ordeal was completely unprofessional and costly in ways that I should not have had to pay.
Sarah DCheck engine light was on. They still let us take the truck and it ultimately broke down and had to get towed. There needs to be some investigation with this location.
David L