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DENISE A
Customer Reviews for Associated Technical Support Services LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The checkout process was a hassle because the app wouldn’t work and I had to hunt somebody down at the business to find somebody to check it out for me. The check-in process was an equal nightmare. I tried to check it in about 1030 at night and the app again was not working. It was saying I drove 72,000 miles. I had to go inside of a dark warehouse to find somebody working to help me get it checked in and where to put the keys at and then I got charged $20 for it. The gas hand was on the exact same spot that it was when I got it And I got charged for gas as well. The entire ordeal was completely unprofessional and costly in ways that I should not have had to pay.
Sarah DCheck engine light was on. They still let us take the truck and it ultimately broke down and had to get towed. There needs to be some investigation with this location.
David L