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JEFFREY S
Customer Reviews for Athens Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I think everything went very smooth. No problems
CARL RTell them about sending the contract by email & the need to read it, check truck for damage & fuel before you leave the lot….
Ken GI had several issues with this rental: 1) I requested a small vehicle to move my son out of his dorm room, but instead was forced to rent a 20' truck that was more difficult to drive and maneuver, especially in the small apartment complex. 2) When I received the truck, the fuel level was only at half a tank and I had to take the time to fill the tank before we could move; 3) the truck had no back-up camera or rearview mirror, which made for difficult and dangerous driving; and 4) the truck had no cruise control and I had to drive for 200 miles for the move. Also, I had been incorrectly penalized in the past for fuel charges, so I filled the tank, again, before returning the truck, which was not inexpensive. It ultimately was a very expensive and uncomfortable move. This is the second bad experience I have had with Uhaul, and I will most likely use a competitor going forward.
ERIC EThis was a very clean and great functioning vehicle. It was perfect for our move four hours away.
MONIQUE MI was very frustrated that I had to take a 15 ft truck when I had reserved a 10 ft truck back in December!
ROBERT GVery easy to work with and quickly got in and out to move. The staff were friendly and asked if I had any questions or needed help.
Ty WThe staff at Athens Storage were great. Helpful and friendly. If I need to do a move in Athens again, I will definitely use that location as a pick-up.
JENNIFER SVery friendly staff and service. Pretty quick to get us on the road. Great experience!
Carolyn PThese folks were great! This was move out date in a small college town so their busiest weekend. The were well staffed, friendly, professional and went beyond the necessary to help us. They had enough staff that I did not have to wait in line and were very pleasant. Offered suggestions on miles that I would use and how to calculate the amount of gas I would need to refill the truck. One of the companies we contracted to load cancelled and the last minute and as out of town parents we did not have a computer handy to look up our contract or other loaders to contact. I called this agent and they gave me the names and numbers of local loaders as well as my contract information I needed. Highly recommend this location.
GREGG RExcellent!
Mike MVery friendly and helpful staff!
Christopher CWhen they make a reservation make sure it's sent to the place where you're supposed to pick it up
David MOn a very busy day I wanted a van but none were available on the website. The employee at the desk was able to get us a van. It was easy to drive. We had no problems. Easy drop off.
VICTORIA MCharged for equipment that I didn't receive. Truck sounded like transmission was about to blow. Truck barely had any gas in it. I want my money back. Immediately.
TERRA MCourteous, helpful and very conveniently loctaed.
BARBARA SGet a better app. I got 4 access codes and it greyed out the area to where I needed enter it every time - was worthless- since it didn’t work after 4th attempt I deleted it The nice guy at the counter was able to do the order for me - was very helpful - even though he had to do it multiple times - it kept pushing add ons ( trailers, storage, etc.) Moving is stressful enough there’s no reason to add stress with a poor app.
John B