Customer Reviews for Atkinsons Towing
(U-Haul Neighborhood Dealer)

331 reviews

5205 Jefferson Davis Hwy   Fredericksburg, VA 22408
(Near Hwy 208)

(540) 891-9287

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(540) 891-9287

5205 Jefferson Davis Hwy
Fredericksburg, VA 22408
(Near Hwy 208)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The staff was helpful and efficient. The location is relatively easy to find and navigate, but it's not paved. If your pickup is scheduled after a rain or snow, you'll get dirty.

Marcus G. 
Rating:
5.0

Everything was great. Service provided was excellent along with friendly conversations. Definitely recommend Atkins Uhaul!!

Clarence S. 
Rating:
5.0

Great family ran uhaul. Very polite and helpful in a lot of ways. Thanks

CHRIS W. 
Rating:
3.0

Customer did not leave a comment.

ROBERT P. 
Rating:
3.0

The location is clean, but was hard to find the office. Large barking dogs in cages did not convey a welcoming atmosphere.

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

Keenan D. 
Rating:
4.0

Nothing

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Dave S. 
Rating:
3.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

The location needs better facilities (parking lot, building) but the staff/attendant was very helpful, courteous and professional.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Very friendly & helpful staff

Cole G. 
Rating:
5.0

Customer did not leave a comment.

LORETTAC H. 
Rating:
3.0

Not what I expected to see as a uhaul station

Nelson F. 
Rating:
5.0

Customer did not leave a comment.

HOWARDGEORGE B. 
Rating:
5.0

Customer did not leave a comment.

Elena B. 
Rating:
2.0

.

JANETF K. 
Rating:
4.0

place was easy to find and drop off a trailer.

Stan R. 
Rating:
5.0

Great service !

Ronald W. 
Rating:
3.0

To date, I've not received an emailed receipt.

JOHN H. 
Rating:
5.0

Easy drop off

rolando C. 
Rating:
4.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Fast friendly help. No complaints. Would recommend

damon G. 
Rating:
5.0

Nothing at all ... I was treated very well

VERONICAMICHELLE K. 
Rating:
2.0

Hard to find.

THOMAS L. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
3.0

Not easy to find because it doe not look like a typical u-haul location. Staff was accommodating and helpful.

Gary E. 
Rating:
4.0

Customer did not leave a comment.

MARKFRANCIS C. 
Rating:
5.0

Customer did not leave a comment.

Isabelle R. 
Rating:
4.0

Make the place look more presentable. Personnel was quite helpful though.

Damon G. 
Rating:
1.0

The pick up location was a dirty run down trashy trailer like site that smelled like feces. I have health conditions and no one wore a mask let alone any other COVID precautions . I had to hook up trailer myself. I did go ask someone to check it before I left to be sure it was safe and secure. They are a disgrace and they do not represent your company well. If I am ever in need of renting a uhaul again, PLEASE DO NOT USE THAT LOCATION!!!!!!!

June C. 
Rating:
3.0

No comment

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

Colon A. 
Rating:
5.0

Great customer service and helped me with all my needs and questions

Glen R. 
Rating:
5.0

Wonderful and very helpful

kevin P. 
Rating:
2.0

Customer did not leave a comment.

BLAIRBRADLEY G. 
Rating:
1.0

Pulling up, i was sure about the location other than the uHual sign by the road. I understand it is a towing yard, but it was a dump. I was embarrassed for uHual on the appearance of the location. The office was messey and disheveled. Overall this location is very shady looking.

David S. 
Rating:
1.0

Don't have livestock roaming around in and around office , disgusting

James M. 
Rating:
3.0

Customer did not leave a comment.

Tracy I. 
Rating:
5.0

The dealer was extremely pleasant and informative this is how a uhal dealer should be like

Ian G. 
Rating:
1.0

Customer did not leave a comment.

Dexter M. 
Rating:
3.0

Customer did not leave a comment.

JAMESLINDSAY P. 
Rating:
3.0

Customer did not leave a comment.

Elisha R. 
Rating:
1.0

We were there at 9 am (drop off time). It was closed. I waited for 10 minutes and I called, and the lady told me to leave the key and was all set. My bill was charge and extra day because she put a drop off time 4 pm.

OSVALDOVITO L. 
Rating:
3.0

Customer did not leave a comment.

Jim H. 
Rating:
5.0

Great

JERMAINE W. 
Rating:
3.0

Representative ride and unwilling to assist with anything. Sat on his butt and did nothing.

ELIZABETHSUE D. 
Rating:
2.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca E. 
Rating:
2.0

I had a great experience until we returned the uhaul. A little advice: when people are moving and busy all day, they don't read text messages unless they know to expect something. The man who signed us up did not advise that we would have to sign in online, take pictures when we returned the rental. While there were messages sent, we never checked because we were busy. When there were extra charges, I called back very nicely to have the man explain, and never got a return call. The receipt that was sent is also not adding up. I just want an explanation of why the charge went from 149.07, somehow doubled which is not explained, and then they took some off which still let me to pay 193.23

Cameron H. 
Rating:
4.0

Nice place, pretty close from me. It took me about 5 minutes for inspection of the 20' track... Old lady asked my Email and 20 minutes later I've got my bill. Thank you.

andrey B. 
Rating:
5.0

Great service will return

Theresa P. 
Rating:
5.0

Fast and friendly. Very helpful with all my questions

christopher Z. 
Rating:
2.0

Truck was greasy inside and slippery. Blankets ordered online were not available. Truck was not inspected for pre-existing damage at pick up.

Gary J. 
Rating:
3.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

I received super service. These are some of the most caring people that you ever would find. A 5 Star ??????????Business!

Carey S. 
Rating:
2.0

Customer did not leave a comment.

Bruce G. 
Rating:
4.0

Customer did not leave a comment.

Blaise B. 
Rating:
5.0

Customer did not leave a comment.

peggy D. 
Rating:
5.0

Easy move

Stephanie B. 
Rating:
5.0

Very helpful thanks

shawn C. 
Rating:
5.0

Very friendly people. Thanks for all the help

karen W. 
Rating:
1.0

They were not open on time so we waited 15 minutes with a second customer before calling them to ask when they would be open. They did not have the materials ordered available besides the truck so we had to pick up the truck with them then drive to a different location to pick up the additional materials like the dollies and blankets

Heather L. 
Rating:
2.0

I had ordered 12 furniture pads, a utility dolly, and a furniture dolly. None of these were ready and in the truck. The office was closed although I was at the location during stated normal business hours. Called the phone number listed over the closed sign and was told to go into a old storage shed (rotting floor, etc.) and see if the furniture pads were in the shed. I found 2 bags. Iwas told that they did not carry furniture dolly's and they did not have a utility dolly. I was told I could take the appliance dolly that was out in front of the office.

James S. 
Rating:
3.0

Frits did a great job getting me in the right truck in a timely manner. He's a great rep for U-Haul!

Kieron M. 
Rating:
5.0

Customer did not leave a comment.

Angelina G. 
Rating:
5.0

Customer did not leave a comment.

Angelina G. 
Rating:
5.0

Outstanding and courteous service Went above and beyond to make our experience wonderful

Patricia R. 
Rating:
3.0

Dropped off after hours

Mary Beth H. 
Rating:
5.0

Customer did not leave a comment.

Rebecca M. 
Rating:
5.0

Customer did not leave a comment.

Jeanne L. 
Rating:
4.0

Great people in a dump.

James S. 
Rating:
5.0

The man working the desk was super nice and helpful! The office and location might be small, but the heart there was huge!

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
4.0

Customer did not leave a comment.

Missy S. 
Rating:
5.0

Good

Asad Baig M. 
Rating:
5.0

Very friendly, love seeing the small places still running. I could sit around and talk all day.

MARIO Q. 
Rating:
1.0

Customer did not leave a comment.

Jennifer F. 
Rating:
3.0

It appears that the location was closed all day. I had to get my own dollies and blankets out of an open shed. It was a sketchy site.

Bryan L. 
Rating:
1.0

WORST UHAUL OFFICE I HAVE EVER BEEN. Seriously feared for my life. It was creepy and smelled like dog shit and I did not feel safe!!! Can't believe you would allow your name on that business!!!

Jeremy W. 
Rating:
5.0

Customer did not leave a comment.

Nicholas F. 
Rating:
3.0

Customer did not leave a comment.

marie P. 
Rating:
5.0

Great folks! I can talk to them all day. Definitely would use them everytime no questions asked

rodney E. 
Rating:
5.0

Friendliest people very helpful with all my questions. Thanks

Rating:
5.0

Customer did not leave a comment.

rodney E. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

jane N. 
Rating:
5.0

Customer did not leave a comment.

Timothy J. 
Rating:
5.0

Very nice folks

stuart T. 
Rating:
5.0

Fast and professional along with courteous. It was better than expected.

Gina R. 
Rating:
4.0

The yard and office were a mess. Not real appealing to the eye when you pull in and go into the office. However, I was relieved that the gentleman hooking our trailer up was very friendly and extremely knowledgeable. This gave me peace of mind for the adventure ahead.

Martin V. 
Rating:
3.0

Customer did not leave a comment.

MANUEL G. 
Rating:
4.0

Customer did not leave a comment.

Leah M. 
Rating:
3.0

Office smelled horrible. Blankets left in truck.

Erin B. 
Rating:
5.0

This location was great and the service provided was excellent; however, I think U-Haul's policy on purchasing additional insurance is robbery. To say we would have to pay you immediately for any damage caused, regardless if it is our fault or not, is ridiculous and is no way to treat your customers. That's why you have insurance as a company and we have insurance as drivers. Your customers should not be "forced" to pay you immediately for any damage incurred...this is just bad policy. I will not be using U-haul again until this policy changes.

Erin T. 
Rating:
4.0

Customer did not leave a comment.

zita T. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Professional staff who seemed to value me as a customer. At a time where everything seemed to be falling apart, I appreciate that they took the time to listen to me. Definitely recommend.

GLORY M. 
Rating:
5.0

Customer did not leave a comment.

WHITNEY T. 
No reviews have been submitted for this location.

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