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Kenneth G
Customer Reviews for Atkinsons Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The place is very run down and unprofessional looking. The personnel do not abide by the hours posted and do not maintain the equipment properly. Definitely would not rent from this place again.
Richard MQuick and easy pickup and returns. Not such a fancy place but they get the job done.
Richard HLocation is very junky to be a tow lot. No visible signage to park the U-Haul trucks.
DAmata LEasy drop off
brank wquick and easy
MARCUSWILLIAM HSmelled strongly of cat urine.
George PHave requested materials for rent.
Tony OThere were no blankets that we ordered.
Leonard BGreat services
Ayoub AExcellent customer service. Very friendly and courteous.
Darrell SVery shabby and looked like a junk yard with dogs in cages everywhere.
amanda MThanks for great customer service 👍
Omar AI didn't know if I was in the right place. No Uhauls were there.
Vicky MGeneral drop off with no interaction.
Bradley CFritz was so kind and helpful!!
Angela lThe staff was helpful and efficient. The location is relatively easy to find and navigate, but it's not paved. If your pickup is scheduled after a rain or snow, you'll get dirty.
Marcus GEverything was great. Service provided was excellent along with friendly conversations. Definitely recommend Atkins Uhaul!!
Clarence SGreat family ran uhaul. Very polite and helpful in a lot of ways. Thanks
CHRIS WThe location is clean, but was hard to find the office. Large barking dogs in cages did not convey a welcoming atmosphere.
Thomas ENothing
Richard MThe location needs better facilities (parking lot, building) but the staff/attendant was very helpful, courteous and professional.
Robert CVery friendly & helpful staff
Cole GNot what I expected to see as a uhaul station
Nelson F.
JANETF Kplace was easy to find and drop off a trailer.
Stan RGreat service !
Ronald WTo date, I’ve not received an emailed receipt.
JOHN HEasy drop off
rolando cFast friendly help. No complaints. Would recommend
damon gNothing at all ... I was treated very well
VERONICAMICHELLE KHard to find.
THOMAS LNot easy to find because it doe not look like a typical u-haul location. Staff was accommodating and helpful.
Gary EMake the place look more presentable. Personnel was quite helpful though.
Damon GThe pick up location was a dirty run down trashy trailer like site that smelled like feces. I have health conditions and no one wore a mask let alone any other COVID precautions . I had to hook up trailer myself. I did go ask someone to check it before I left to be sure it was safe and secure. They are a disgrace and they do not represent your company well. If I am ever in need of renting a uhaul again, PLEASE DO NOT USE THAT LOCATION!!!!!!!
June CNo comment
BRIAN MGreat customer service and helped me with all my needs and questions
Glen RWonderful and very helpful
kevin pPulling up, i was sure about the location other than the uHual sign by the road. I understand it is a towing yard, but it was a dump. I was embarrassed for uHual on the appearance of the location. The office was messey and disheveled. Overall this location is very shady looking.
David SDon’t have livestock roaming around in and around office , disgusting
James MThe dealer was extremely pleasant and informative this is how a uhal dealer should be like
Ian GWe were there at 9 am (drop off time). It was closed. I waited for 10 minutes and I called, and the lady told me to leave the key and was all set. My bill was charge and extra day because she put a drop off time 4 pm.
OSVALDOVITO LGreat
JERMAINE WRepresentative ride and unwilling to assist with anything. Sat on his butt and did nothing.
ELIZABETHSUE DI had a great experience until we returned the uhaul. A little advice: when people are moving and busy all day, they don’t read text messages unless they know to expect something. The man who signed us up did not advise that we would have to sign in online, take pictures when we returned the rental. While there were messages sent, we never checked because we were busy. When there were extra charges, I called back very nicely to have the man explain, and never got a return call. The receipt that was sent is also not adding up. I just want an explanation of why the charge went from 149.07, somehow doubled which is not explained, and then they took some off which still let me to pay 193.23
Cameron HNice place, pretty close from me. It took me about 5 minutes for inspection of the 20' track... Old lady asked my Email and 20 minutes later I've got my bill. Thank you.
andrey bGreat service will return
Theresa pFast and friendly. Very helpful with all my questions
christopher zTruck was greasy inside and slippery. Blankets ordered online were not available. Truck was not inspected for pre-existing damage at pick up.
Gary JI received super service. These are some of the most caring people that you ever would find. A 5 Star ??????????Business!
Carey SEasy move
Stephanie BVery helpful thanks
shawn cVery friendly people. Thanks for all the help
karen wThey were not open on time so we waited 15 minutes with a second customer before calling them to ask when they would be open. They did not have the materials ordered available besides the truck so we had to pick up the truck with them then drive to a different location to pick up the additional materials like the dollies and blankets
Heather L