Customer Reviews for Atlantic Tire & Wheel

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Atlantic Tire & Wheel

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Charles D.
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Sites were great - uhaul itself was not very friendly or helpful. Sent a message at 6:58 pm. (when close at 7) and said we needed to call before we could drop off a vehicle. We had to then stay in a hotel and drive extra miles to wait for uhaul to open. First woman at uhaul said we needed to go to a different location and then second woman was rude and basically said too bad on all of this!

KELLY G.
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Customer did not leave a comment.

Patrick T.
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Customer service lady that called me was very rude, ruined the experience

Garry H.
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Clean the placeup

Atlantic C.
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Needed a truck quickly and Charles did a great job getting the school set up so lunches could be delivered when the Lunch Truck broke down!

Gregory R.
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Very nice and helpful!

Maria S.
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Customer did not leave a comment.

Terry P.
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Our set pick up time was 8:00. The representative did not show up until 8:15 and then said he still had to check in and clean the vehicle. We were not able to leave the location until 8:45. The building to check in was a disaster... tires and junk everywhere. Reminded me of the show “hoarders”. Will not use this location again nor will I recommend it. The truck itself was fine but the experience picking it up was not... very poor customer service/experience.

paul C.
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i don't see how you could improve, this particular vehicle was in great shape and was very clean. i have dealt with this location before, great friendly service.

RICKY S.
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Great customer service

TROY B.
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Customer did not leave a comment.

DALE B.
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Charles was very helpful as we made plans for returning our rental!!

james D.
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Stephanie E.
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DENNIS L.
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Troy S.
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TRENT B.
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Kathy G.
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Same as what I said on other side.

CHRISTINA C.
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Customer did not leave a comment.

Walter M.
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Charles is a wonderful representative of Uhaul. I've used Uhaul many times over the years and, honestly, Charles made it the best experience I've had to date. He was well planned for my rental. The equipment was immaculately clean and ready for use. I would highly recommend this Uhaul location.

Randy K.
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Charlie did a great job explaining everything and was super helpful!

Aaron J.
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Customer did not leave a comment.

Steve H.
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Picking up the truck was a hassle--an hour and a half!--PLUS I got a bill for over $2500 because they wrote down the mileage from the wrong truck AND they didn't fill the gas tank! Good thing I took a picture of the dash before and after rental!

Stephany M.
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Mary S.
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peggy D.
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Darrin J.
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Everything was great. The guy was extremely helpful and courteous.

Karla M.
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Very helpful and friendly!!

Timmy B.
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Brendan C.
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Jody R.
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dorlanna B.
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Perfect trip

Dominic W.
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Once again, things were tight, needs more space. Nothing to do with either location: 55mph is very slow for a long distance. I have a lot of professional experience loading trailers, and I know I had the weight distributed very well. That being said the design of these trailers makes them very un-stable at speed. I recommend a different design when you update your fleet in the future.

Nathan G.
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Customer did not leave a comment.

Daryl O.
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No place to place the keys for vehicle in plain sight that was secure.

Timothy S.
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Natosha M.
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I was WAY over charged for a little move..

Jason S.
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Location is extremely dirty and unorganized.

Angelique L.
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Charles was very helpful and kind. Very good at helping set up trailer and go over information. Will definitely use this company and location in future because of how kind Charles was at location.

Lee Jung H.
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Very helpful and considerate, it helped me a lot. Thank you very much!

Jonni L.
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It was a very good experience.

Baylee B.
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Brian L.
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Shawn N.
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Colton T.
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Great services and good prices in my opinion! Truck was nice and new drove it 70+ miles and used 10 gallons! The big 26FT truck did much better on gas then I would have imagined!

Dorene W.
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Called Customer service to do the drop off, and I did not try online first due to not having good reception, representative answered right away and told me I had to try online first, so hung up and of course as I anticipated could not connect to my location (and yes my location was on), so called back and waited and waited, and at the same time my sister called the number and with in minutes she got a representative on the phone, I had been on hold for over 15 minutes at this time, so I got on the phone and they did the manual drop off. As for the pick up and due to your online pick service we were an hour late/behind schedule, and you had the nerve to charge for an additional amount of going over 10 miles on the anticipated mileage , which I am not sure how that can be, unless your route was different than what we took.

Ralph P.
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When I arrived, he informed me he had no moving blankets which I requested in my order. He suggested we could go to the Salvation Army store and buy some. Which we had to do. He told me he had let his rep know. Don't know why I was sent there to pickup when my order wouldn't be filled.

Kenneth L.
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Customer did not leave a comment.

Emery R.
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Great service..friendly

Alexander M.
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Ada W.
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Charles is awesome! Very nice and helpful!

mark B.
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All went well.

Jon S.
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There was no after hours jack so I had to find help to unhook the trailer to lift it particularly

Steve T.
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Ruth D.
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have the truck where customer wants to pick it up. We had to drive more than an hour to pick truck up in Atlantic Ia. We wanted Waukee, Ia.

James J.
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Seann A.
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WILLIAM P.
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We got great help and we needed it since we had never used a trailer before.

rich E.
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Overall, the U-Haul reservation experience added a great deal of stress to our move. It was nearly overwhelming extra stress. First, our reservation was scheduled at time and day that the local dealer was closed. Eventually the pickup location was moved to a dealer over 60 miles away. We requested early morning pick up time, but got one at 2:00 in the afternoon 60 miles away. I would not recommend U-Haul

Todd S.
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Andy M.
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Sue D.
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Jennifer C.
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have the equipment available that they reserved

Lori S.
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Gary B.
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The insult computer system was down and took about an hour or so of me waiting, other than that all was great

Robert R.
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charles W.
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Owen B.
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The person who rented this trailer to me was very helpful and professional.

Stephen W D.
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Dora G.
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David V.
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Richard H.
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Nice to have a location in such a small town, this was a life saver Thanks again

paul C.
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very friendly and helpful personnel

Malasondra D.
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Chad S.
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Linda L.
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it was way out of my way to ppick the truckk up

debbie G.
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He is always so friendly and helpful

ROGER W.
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Otto B.
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Jim H.
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RICHARD B.
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Kiah A.
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The lot was full and we had to move some trailers around to fit ours on the lot. Not a huge deal, but if I didn't have my brothers with I wouldn't have been able to leave the trailer parked in the lot appropriately.

Toby S.
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Friendly and fast

Chuck T.
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Dallas L.
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LUANN I.
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amber M.
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Tina H.
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Ryan H.
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don M.
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Kelsey B.
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Annetta B.
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Dropped off after hours

cidney S.
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Ronald C.
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johnny N.
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BETTY M.
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Very friendly and extremely satisfied!

Kelly J.
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Cody M.
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Very friendly and helpful.

Larry H.
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No reviews have been submitted for this location.

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