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EMERSON L
Customer Reviews for Atlantic Tire & Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Charles went above and beyond, as he always does, to accommodate our schedule and to make sure everything was in order when we arrived to pick up our trailer. He provided great communication and made the experience easy! Thank you to Charles at Atlantic Tire & Auto!
Jay MNothing. I received excellent and prompt service from this location.
LAWRENCE BMy suggestion would be for the cab of the truck to not smell like cigarette smoke.
Kelly BMake sure it’s clean, correct mileage, correct gas mileage that is half full because was charged extra for it for putting back the same amount it was at before we drove off. Make sure to take a picture of all there’s things I mentioned above.
Hsaw MMr. Edwards is friendly and knowledgeable. We were able to get our trailer right away and it exceeded our expectations!
Karen SEasier than I expected. Gentlemen was very helpful.
RONALD SThe owner was great and the process of renting was easy. He was very helpful each time I called with questions and was easy to deal with. The only issue was nothing he could do anything about but there was very low internet signal at this location so I wasn’t able to do the check in online with photos etc. that was frustrating to me. I would’ve been very frustrated to have attempted to do the 24/7 online check in after hours. Not sure it would’ve worked to get things processed.
Sue HEverything was fine.
SHANE SDon't overcharge people and try to make them pay for an extension they didn't get also 200 for 2 and a half days is way too much to pay for the U-Haul and it's not right
Becky CI think everything was just fine, the gentleman at uhaul was very helpful and knowledgeable in his field
JASON LEquipment aging, but did the job!
Anderson RGreat service. Quick and helpful.
Sara SNothing
jo dGreat experience. Owner was super accommodating. Highly recommend.
Jason KPut running boards on truck for ease of entering and exiting the vehicle. Insulate floor better from engine heat.
Steve PI have done U-Haul business at this place at least 5 times previously and the service has always been excellent. This time was no exception. The owner has always been very helpful and has manifested exceptional honesty. I highly recommend this location.
Gilbert GI rent from location every time I need a truck!
Troy SPull out ramps on the trailers would be a big help for being able to use a two wheel cart more efficiently and alone
Justin SExcellent!! Very easy to use!!
Heather OCharles was great.
Eve CMade my day being able to get me into a bigger truck, got everything in 1 load!
Dorene WGreat truck! Made the move better.
Rod GEasy drop-off and the guy who helped me unhook the trailer was professional and courteous.
Paul HHe’s been great every time we have worked with him. Will return to this location any time we need another uhaul.
Richard BNot a very clean business, but the drop off parking lot had ample room.
Michael SMy comments have nothing to do with the location it's all about the service it was so hard to figure out how to get my rental through the online service I couldn't figure out how to get my key out of the lockbox I was charged twice and still owe a promissory note for what I don't know it's a little ridiculous I'm charged $112 one day when the price was supposed to only be 19 98 or 1995 or something plus mileage they don't say plus insurance plus roadside assistance plus gas you should probably include that all in the price cuz I was expecting to pay maybe 75 bucks but I paid $112 and it's on my bank statement that I paid $112 charged 93 but you still got the 112 and I'm still being charged another $107 terrible service I would not recommend it to anybody not even my worst enemy
Prudence PAtlantic tire a wheel always take care of people the way ìt should be
JOSH RThe only thing that I would recommend is somehow protecting customers phone numbers, not saying that it was U-Haul, but starting the following Monday, I was getting 20 to 30 Robo calls a day and I’m still getting them today and prior to that I would maybe get one a week.. again not saying it was U-Haul, could be a coincidence
Dennis BCharles Edwards does a great job and is very thorough with setting everything up and connecting the trailers.
Steve TDuring the past two years , I have been in transition with moving, and have depended on several UHAUL franchises for help me with my many moves from city to city. I have spent hundreds and hundreds of dollars with UHAUL from several (which I have driven)10 foot trucks to 26 foot trucks. With the greatest respect, I highly, highly recommend to contact Charles, the owner of Atlantic Tire and Auto in Atlantic Iowa. Charles is extremely well organized and the UHAUL vehicles that he provides, are well equipped and in great conditions and most importantly, extremely safe to drive. Charles takes the time to answer my questions, and assures we I am prepared for my UHAUL journey. Charles is professionally polite, and knows the UHAUL business, tires and trucks!!! When I drive away, on my UHAUL journey I am confident all is well. As a widow, thank you Charles for helping me, and giving me the confidence with driving UHAUL Trucks! For you information the WORST UHAUL Dealer is the location in Waukee, Iowa!!!! When picking up the UHAUL truck, the UHAUL representative was EXTREMELY rude to me, and could have cared less for me as a customer, let alone, certainly hated his job! WOW…I asked him to call his Manager for me to talk to, and he refused. I will NEVER ever go back there again! Sincerely, Barb Crawford
BARB CDon’t no of anything
Linda FCharles was very accommodating during a return on my recent oneway rental and again during this recent rental today
CHARLES MNone
ANDY PCharlie was very helpful. Great attitude
Allan HVery hard to find a spot to park truck. Need to Clean up area.
William HThey were wonderful to work with.
Lodema CCharles was very efficient and informative. He helped us get everything all set up for our trailer.
Sheryl LWith all the unexpected events in moving, UHaul was very accommodating. The after hours return made it a great “perk” for me since we got finished at 1:00 in the morning.
Jacque PThe owner/operator of this U-Haul location was far and away the nicest, most accommodating, and helpful person I have ever dealt with when renting anything from U-Haul. Not that I have had below average service in the past, just that in this particular instance the gentleman bent over backwards to get us out of there quickly and safely! Thanks!
JAMES G