Another great experience renting a U-HAUL from Attic Self Storage! For a very easy transaction...use these guys!
DAVID M
Customer Reviews for Attic Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My rental from Attic Self Storage was as good as it gets. The truck was clean, communication was seamless, and pickup and return was simple and convenient. If you’re looking rent from U-Haul….definitely use these guys.
DAVID MI’ve rented many trucks over the years and this was by far the cleanest vehicle rent. Excellent service by people who take pride in it.
MATTHEW MYeah everything was fine I dropped the truck off in the evening and had to put the key in the Dropbox door I was a little nervous I hope all goes well nothing comes back at me cuz I did what the guy told me
MARK SEverything was good 👍
Sabinus TGood service
Alberto AThe rental was quick and easy to reserve. Most importantly the truck was very clean and performed well. We had absolutely no problems.
Delbert WAll good experience
Ernest KService your trucks before customer gets it
Filomena SThanks Shawn!
Lynn CNothing keep up the great work
DARIUS DEverything went great with rental, easy pick up and return!
Pamela SKeep up the good work.
JAMES CGreat experience
Adam WKnowledgeable friendly company. A location you can be proud of
Michael LI have used this specific location around 5 or 6 times now. Clean, friendly and helpful...always!
Heather EU-Haul's computer system was operating VERY slowly and our check-in took much longer than should have been necessary. The local Owner was friendly and very helpful.
JAMES CKeep up the good work
ROBERT CU haul never dissapoints in service.
RICHARD VThis location was easy to find and was a good location for my rental
Patti CSharon and Josh were excellent in helping us with a item left behind..They saved me a lot of problems..Thanks so much..Rob
ROBERT RI'm a little suspicious about mt check-in. I dropped off the trailer at 8:30 this morning with over a day left available for my use. I just received my "drop off" receipt via email a few minutes ago that said I dropped it off at 2:54 this afternoon. Was that a clerical error or did someone use my trailer and my excess time? I'm only concerned because if they had wrecked it on my time, I'm afraid U-Haul would've held me responsible because technically, I hadn't turned it in yet..
Randall LCharged me to clean truck that wasn't dirty. Truck didn't run good, wasting gas
Rick LThe app process was difficult. I provided all my information when I made the booking, but had to take multiple steps to re-enter much of the same information I provided in the booking. I chose my pickup and drop off, yet it made me enter my current location (where else would I be when picking it up?) and made me choose my drop off location even though I had already determined where that was in the booking. The drop off choice was limited to one location that was an hour from where I planned to drop it off. Take the information given during booking and use that to process the pickup. Standing in 90 degree sun on my phone to go through all these steps again wasn’t great and kept me from getting on the road for an additional twenty minutes.
JAMES HN/A
Michael WProcess was Quick & EAsy- Very professional Friendly people- I called directly after reserving online- Shawn was super helpful. Would most definitely recommend
BRENNA FCustomer service was exceptional.
Madonna VRented a U haul for 2 days only needed it for one day my card got charged $157. I paid an extra $14 for a dolly that wasn’t in my U Haul. Returned it got told I was going to just be charged $86. My card was charged the full $157. Called to see if I would be getting a refund and Shawn just seemed very pissed about my phone call. “My brother told you, you would be refunded in 3-5 days” meanwhile I was never told a time. Before the phone call with Shawn he left a voicemail on my phone and my phone doesn’t allow calls to numbers that I don’t know without asking who it was and he said “it’s Shaun, I hate this”. This place needs work on their customer service and how they talk to people and treat them. If you don’t like your job maybe don’t do it.
Mackenzie KThe vehicle was out of lineman. We broke down in Georgia.
george aI’m overall happy
Matthew LRepresentative (Shawn) was very unfriendly rude and not helpful at all. We were very disappointed and discouraged from using UHaul services ever again at this location!
Kathleen KEverything was perfect. Easy in and out. Fair price.
katrina NGood family-owned operation. Clean equipment & great service!
Charles HThe rental location was U-Haul of Middletown in NJ.
George GEverything went quickly and very smooth. The staff was helpful and they actually earned our business because he answered his phone so i could get some details worked out. 2 other U-Haul locations lost my business only because they didnt answer the phone. Thank you!
Barton BSuper good service by the operator of U-Haul. Always friendly and helpful.
JOHN BI was promptly greeted in the parking lot by an attendant as we pulled in. In addition, I received all paperwork via email. This appears to be a well-run organization.
Clare GAttendant attached trailer went over does and don’t then checked signal lights
RALPH GGive customer correct phone number to file a claim.
JOHN LI would recommend this location out of convenience if you are also renting a car from Enterprise.
Rodney BGreat staff. *****
DANIEL Sprovide any education on how to maximize fuel economy.
GEORGE TQUICK, TIMELY AND EFFICIENT
JOSEPH LThe personal interaction was the best
MANFORD JNice Van Thanks !!
JOSEPH AThumbs up!
CHERYL PVery friendly staff. Great experience
TAMMY FGood experience
GUADALUPE LAll good, 5 minute pickup and 1 minute drop off.
THOMAS MThe staff at Attic Self Storage are always friendly and professional. The equipment is always clean and ready to go on schedule. I have gone out of my way to rent from Attic Self storage, I wouldn't go any where else.
David MThey were very rude to myself and my daughter
RONALD HNothing.
CHARLES RFast and trailer was ready and in great shape.
Gail TPlease cancel..do not need storage..it was a mistake
MICHAELANNE D | ReservationGreat Facility with helpful staff
Robert K | Overall Experience