at the pick up , worker started screaming that they don't take trailers back due to his shoulder injury or surgery. maybe they should be on medical leave if they are unable to work.
MARTIN N
Customer Reviews for Attic Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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JAMES MThe staff at this location is and has been consistently very professional every time I've rented a truck. I also appreciate the genuine personalized treatment they offer.
MANFORD J4x8 trailer. I was hardly on the property when I was greeted by personnel. He unhooked the rig, checked out electronics and I was on my way.
RICHARD DEasy drop off, staff was great
Russell WExcellent customer service. The people working here were friendly and came out right away to give me assistance. Thank you.
STEPHEN FTerrific service - quick, efficient, knowledgeable, nice. I would have paid more for the trailer
DAVID DHave rented 4 different size uhauls from this location the guy very friendly. No issues at all
Danielle BSo great to know y'all are in the neighborhood!
RACHAEL Hgreater than expected service.
WILLIAM KInform ahead that the dolly ordered was not prepared with the truck.
Guohui LI couldn’t say really because the representative there was accommodating very thorough. Very helpful also. It was really easy for the whole process and very simple on the return as well. Thank you for making life a little easier!
SUSAN BI reserved a 10-foot truck. Unknown to me at the time the facility was unmanned. After an hour and 15 minutes of trying to get your app downloaded and working I gave up. Then my truck was taken by another customer whose reservation was made before mine leaving me with no truck. Fortunately, there was another location in my town that had human's working in it. They were very helpful, but I was not able to get the truck at 10Am and subsequently was charged an additional $20.00 for dropping the truck off after 4PM which was the closing time. I was 10 minutes late dropping the truck off. Hardly worth an additional $20.00. I have always used Penske in the past and never had an issue with them. Perhaps U-Haul should model their customer service after Penske.
ROBERT Nit was quick and easy
Ernest MThey had the truck ready when I got there. They even had the ramp ready for me to start leading. hey are always helpful, professional, kind and knowledgeable.
JEAN LVery pleased. We have used UHaul on more than one occasion and have always had a very good experience.
Joseph BThanks for making my move smooth
Melissa LI use UHaul and this was the first time at this location - I had not been aware of it - I'll be using them again for sure! The family owned business resonates with me - the truck was immaculate and the I was in and out in a minute or two. I only put on 30 miles but had the truck running back and forth all afternoon. Thank you! I'll be using them again.
Debra HGreat communication and follow through! Excellent condition!
WILLIAMC KN/A
Gregory KRented several times from here and always ready and available.
Mike SVery easy pickup and staff was friendly and helpful.
MICHELLE WThe staff at Attic Self Storage are the best! The equipment is always clean and ready to go, they are friendly and professional. I will go out of my way to always use them for my truck rentals.
David MAll went great. Thank you, definitely will use next time.I recommend this location.
Igor II have used U-haul for many years and found this location to be the most professional and clean running operation.
MANFORD Jvery nice and clean
Rosemarie RThe issue was I booked from your toll free number and the location that I was directed to for the equipment did not have the equipment. The person at the original location called another UHaul location on James Street, Attic Storage, who had the equipment. This cost me a drive and an hour of my time due to corporate UHaul's error. Not Happy
Christopher MThese guys always are great to deal with!
Darryl BVery nice family who takes care of Attic space. U-Haul vans and trucks super clean. Highly recommend.
Michelle MEasy drop off location.
Michael ANo one was there to check my vehicle in and I returned a day early and no reimbursement
Lindsea WEverything went real smooth and I appreciate all the help they gave me
JAMES MThank you very much for the excellent experience and service offered from your business! I will refer everyone to your business!
VICKI MGet a new front desk person
Chris BEasily the best experience I've ever had renting a truck. The owner was kind and helpful. The office was beautiful-- how many UHaul locations can say that?! The truck itself was the best rental truck I've ever had, too. Really great experience.
Sarah NWe dropped the truck off at 5:45 PM and nobody there, door locked.
Richard SNothing, it was very simple.
Brian LThe truck we rented had a leak in the roof which let rain in. Our mattress was soaked along with a number of paintings and a few irreplaceable keepsakes our children had made for us throughout the years. Not to mention all of our cast iron cookware that we found sitting in water. Now that's all going to need to be re seasoned.
Donald DEverything went smoothly. We have used this location several times. We feel U-Hauls Milage Fee is .excessive. Dealership is outstanding.
Peter RThe gentlemen who helped us (who I assumed to be the owner) was very friendly and to business. The check-in was uncomplicated as I had previously completed the online process prior to us arriving. Pricing seemed reasonable for our one-way trip. We were in and out and on our way, which was very needful per our tight schedule. The 15' truck was not surprisingly a stripped down unit which made little difference to it's loading and traveling well! No mishaps to report but that the engine seemed to have a few rough running moments. Not sure what that was about but the gas mileage was not below expectation and it traveled through the mountains without any troubles. Overall my brother and I were very pleased with our rental experience. Thank you!
Russell BIf you like a pet friendly environment, the location is ok.
TROY ANone, I used them twice and they are awesome!
Dalisa CStaff was great!
James BAn official orange drop box for Uhaul keys would be nice. I was not sure if I was supposed to put them in the mail slot. Or maybe a Uhaul-logoed sticker next to the mail slot?
William MWent smoothly 😃
VIRGINIA MShawn and family are AWESOME!
Darryl BCargo van rental experience was top-notch from start to finish; vehicle had less than 3K miles on it & was very clean. Reserving, pick-up and return were quick & easy - very efficient office. Would definitely rent from Attic Self Storage again.
carol sNot the friendliest fella
Timothy FTrailer wet and moldy in front and right front corner A bit of a moldy smell. Otherwise great- the stuff member was great as well.
SCOTT WThey mixed up trailer numbers but the automatic text from U-Haul prompted me to check. When I called the dealer, they straightened it out in ten minutes.
BART RIf you need a truck, go somewhere else. This idiot behind the window has a large personal problem. His poor communication skills and attitude deserves to be changed.
donald lThe cleanest U-Haul truck I have ever rented. The office was very clean and organized. Shawn gave me excellent customer service and was very polite. I highly recommend this U-Haul. B.Berner
Bradley BPlease cancel..do not need storage..it was a mistake
MICHAELANNE D | ReservationGreat Facility with helpful staff
Robert K | Overall Experience