Very clean truck thank you
SHAWN D
Customer Reviews for Attic Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I originally had a reservation for a location much closer to my home, but when I called a day early to see if I could delay the pickup by one day, I was informed that they did not have the inventory. I had to drive almost an hour to the new location. What concerned me most was that nobody was going to tell me this and if I hadn't called, it would have disrupted my travel plans.
DAVID RGreat family to work with
MANFORD JProfessionally operated.
DAVID BHelpful staff at both ends of trip. Would have appreciated a refund for early return of trailer. Speaking of which the unit worked well for 1900 mile trip!
Stephen BShawn at front desk was very helpful. He connected the trailer to my hitch and checked all the wiring. The location inside and out was clean.
bob hEasy to drive
Linda RVery informative and helpful. Quality service location.
Michelle Sa solid 10! This is one of the best - if not the best- I have ever seen for uhaul
Gary ASean was great to work with and very helpful throughout the rental process.
James BGreat guy very professional.
MATTHEW MEverything and everyone was great!
Tim MExcellent Service
Paul FLocation great the rental was a piece of junk steering all messsed up needs to be retired or fixed
Brian DConfusing pickup, had to go in and was told by rep at counter that I had to go in because I set it up that way. Though I have message from UHaul confirming 24/7 share, which I’ve done before. Not the best experience, had better with Uhaul truck pick up
MICHAEL SGreat Service!!
Ross GEverything went exactly as planned! :-)
joe mExcellent service. Trailer was parked conveniently for hooking up. Paperwork was seamless
Gene JNo a thing.
WILLIAM CWe enjoyed dealing with Shaun. He was very friendly and helpful.
Susan HMake a coffee simple coffee station available and a small beverage refrigerator with water...maybe at Christmas time only?
Giuseppe UThe location offered me an upgrade to a larger size trailer. It gave me more room and an easier load/unload.
David SThe trailer looked very bad on the outside. It had several areas that looked like they had to caulk some joints and replace some top corners to prevent leaking. The trailer did have new tires in it. Once I arrived at my drop off location the trailer was wet inside from water leaks. I also had to drop the trailer off at a location 20 miles away in a different town when there was a large dealer in the town where I live !
Roger HAll went as expected
Ralph TOverall excellent experience using UHAUL. With the stress of moving, having no issues with the rental was perfect.
Mark HQuick and painless pick up and drop off
Kimberly WAlways friendly staff, equipment always ready and in great condition, no snafus with our reservations.
Deborah SThe gentleman running the pickup location was amazing. He did not know this by my mother had passed away the day before and I was getting the trailer to take some of her things home to Ohio with me. I had a problem with my running lights and he kindly helped me fix the problem so I could get on my way. It was a huge help to me when I really needed it. His kindness was above and beyond. I’d give him 10 stars if I could.
Eric CGreat van. Friendly people. Nice office.
James CTruck was not decent. Very dirty, rough shape.
EDWARD TI didn't see anyone as truck was dropped after hours
DAVID GFriendly staff. Very professional and accommodating.
Teresa NThe vehicle sounded as though it was on its last leg. Was very loud and ran rough. The gentleman running the location was rude and condescending.
Robert KExcellent and helpful as always!
Darryl BA+++
DANIEL CFriendly in all aspects. Good and concise instructions. All went well. Thanks
S DTruck was ready when promised. The interior was clean. The location had the truck positioned to drive forward. Everything worked very well.
MICHAEL BMake sure your equipment is in good condition and have helpful employees. The tire on the car dolly that we rented was defective and not balanced correctly which made our car shake and added 4 hours to our trip from Florida to Michigan because we had to get a new tire. Very disappointing.
Steve CVery professional and friendly. Great service!!
DAVID ENothing, everything and everyone was very professional and helpful
Dante MVery nice experience overall. Friendly and helpful, clean equipment and quick in and out.
LARRY BThey always go out of their way to be helpful!!
HARRY BSean and Josh are personable, professional and very pleasant to do business with. They'll hook you up and explain everything you need to know. I would use them every time it's necessary. U-hail in general has been there Everytime I had a move and it's people like attic storage that help take the stress out of the moving situation. Thanks guys. See you next time.
Steven BToo expensive
Keith WQuick professional service. Easy to work with.
NELSON Lhave bluetooth in the radio
Suzie SVery professional and helpful was very happy with all 3 men did a fantastic job
Dan SThe truck was a danger to me and anyone around it time to retire or tighten the front end 55 or 60 was the maximum safe speed
ALLEN LContinue to be very customer friendly
ABENI SFriendly and helpful staff!
Peter GNever was able to pick up the truck. Wasted 45 mins calling the number and speaking with cust svce . Was supposed to pick it up at used car sales lot but there were no cars. Office was empty with no furn (weird) and a security cameras with weird screams as notification. Absolute disaster and waste of time.. exp more from uhaul. They should monitor their contractors more closely.
Mary RI cannot think of an improvement; this is an excellent UHaul location.
Jill HNo problem with the reservation, trailer ready at agreed time, trailer very clean inside and outside. Had been retrofitted with new doors that work very well. Would definitely rent again from this location and recommend to others.
Dwight SSuper quick and easy.
Milan HGreat customer service. Highly recommend using them. The price was fantastic. No complaints from this happy customer
Michael MVery good experience!
Louie DNA
TIMOTHY TGreat
Scott SNothing
CHRIS CPlease cancel..do not need storage..it was a mistake
MICHAELANNE D | ReservationGreat Facility with helpful staff
Robert K | Overall Experience