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John E
Customer Reviews for Aubuchon Hardware Williamstown
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was supposed to pick this up in Woodford VT but location changed on short notice. Not a big problem for me. Aubochons was great.
JOHN RThe truck worked form our local needs but I’d be concerned driving this long distance. The truck did not track well.
Stuart SPickup was so easy, and the people working at Aubuchon are super helpful and friendly.
REGINA VThis is the second time that I've rented this particular truck and it has severe issues with the ignition system. It doesn't turn over properly, and has started twice with the ignition in the OFF position after I tried to start it.
ANDREW SGreat folks that provide excellent service.
Martin MWe ordered a truck. When we came to pick up it wasn't available so had to take a van. We needed to make two trips instread of one so we ended up needing to keep the van an extra day, which we were charged for. No one reasonable to communicate with at the location
PAUL GThe Williamstown MA Aubuchon made it extremely easy to rent a truck. The staff was helpful, and I had a truck in minutes. They answered all my questions. Thank you!
REGINA VDrop off was a hardware store so is different than dedicated U-Haul. But was convenient and again customer service was excellent.
RICHARD WMaintain your vehicles and tell the truth. I will be renting from Penske in the future.
ANNE DThe associate at Aubuchon Hardware was quick and frendly.
Greg MExcellent service!!!
MIGUEL FThe folks at the pickup location in Williamstown MA were very friendly and polite and got us squared away quickly. I have recommended them to others already.
Timothy MThere was confusion about the availability of a hand truck., and at one point, i thought i wasnt going to be able to get one. It would be good if UHaul standardized the availability of these necessary extras.
SUSAN AHigh quality great service Thank You
robert rThe bed was in need of sweeping at a minimum--painting or replacement of oil stained wood would make it ideal. If I had been moving my home furniture or anything cloth, I would not have accepted this rental.
Deanna SAt 19.95 for 1 day local rental. Driving a tota;l of 7 miles. putting 4 galolons of gas in for $15.00 to get the gas gage back to 1/2 tank, and a rental total of $45.99. That's a rate just short of $10.00 per mile. Very Pricy for a non profit Habitat for Humanity renter.
Keith DEverything was ready to go and it was every easy to check in and out.
george lAubuchon in Williamstown MA is very friendly and accommodating.
tina bSmashed passenger side mirror, bald tires, radio didn’t work but music came out speakers. Overall great customer service, awful truck!
Josh TWe reserved a 20ft truck to be ready in Williamstown about 10 days prior to requested date. We were not able to get a 20ft truck, the 20ft truck was 35 min away. We were able to get a 15ft truck which made our move 2 hours north more difficult. If i reserve a 20ft truck id like that to be available when and where i need it. Also the 2 men who were assisted us at Aubuchon though were pleasant weren't very efficient with the Uhaul website and rental process, which seemed to be either lack of training and/or difficulty with a slow website that was giving errors. It took about 20 mins longer than it should have to pick up the truck.
Laura RYour staff is super! They took care of me right away and both pickup and dropoff were very easy. Thanks!!
anne kCustomer service was great at this location!
Martin PKeep doing what you are doing keeping trucks clean and maintained.also we had great customer service from aubuchon..
Barbara HWas not made aware of a late fee if truck was returned late
Alex OOutstanding customer support!
Mike FThe truck should come with about 20 weight lifters to move all the stuff!!
Joseph BCustomer service people at this location were outstanding helping me with the whole process Thank you
Daniel PThe prices are absolutely outrageous . Almost 200$ for not even four hours with the truck . Was charged for gas even though it was returned exactly where it was at when we received it . Got charged an extra 20$ to drop it off after the place closed even though I had to do all the checkout stuff myself through the app
Erica NGet your services straight. I needed to bring some items from Williamstown to Pittsfield. The guy at the counter in Pittsfield said if I pick up in Williamstown I'd save money going one way. Then the guy in Williamstown said the truck HAD TO BE RETURNED TO HIS STORE. Nonsense cost me in extra mileage and wasted time. I guess I should have stuck with Budget for a rental, at least they're clear about the services they provide. Frankly I want my money back over this blatant false advertising. Not all uhaul offices offer one way.
Michael MVery very friendly people. They were good about it. I lost my AirPods Pro. I called them. They won’t look but the back of the truck I had to clean it out. That’s my only complaint far is that perfect
Leonard BHe tried to resolve the issues stated above but I have not seen my final invoice so I’m not sure if any credits were applied.
Thomas AThe salesperson who helped us was wonderful -- nice, helpful, responsive.
Elizabeth BFantastic service from the store employees
Arash ZVery smooth transaction!
Tom OTook a minute but guy found what he needed.
Dan lNothing - awesome
Micah MGreat drop-off experience. Glad to have U-haul location so close to us.
Andrew KI entered all my information online in advance and, for once, the person at this location accepted it and didn't make me do everything again which has happened my last several instances with UHaul which has made me wonder why I do it. Service to get hooked up was quick. I had to wait for manager to finish with one customer and then I was treated very well. There was a 4x8 trailer there which I would have preferred, but the website did not list it as available. Would have saved me $4. In the grand scheme of things, no big deal. But if you're looking for feedback, that would help.
Amy MFix the trucks before rent the. And clean them
Hisham AExcellent customer service. Easiest and friendliest service I’ve experienced
judy kRented a truck, no record yet I had the conf #. Told me to call U-Haul they were busy. U-Haul said pickup location would be assigned when it was it was 1 1/2 hours away each direction. Cancelled. Next day received confirmation where we originally rented. Picked it up next day and return was changed to 45 minutes away in the opposite direction of home. Called U-Haul again told our drop off is full and found a drop off in Leominster. That was better. At least the employees were polite, attentive, and very fast in Leominster. So several phone calls, emails, texts later we eventually had a truck. But it was wasted time, energy, and patience. Something has changed. This is not the U-Haul we have always used before. If I need a truck again, we will look for alternative. A huge shoutout to the employees in Leominster.
Charles NThe $14 insurance fee was added even though I declined it.
Robert TThe truck was somewhat dirty, crumbs from previous person etc. The passengers side door was unable to open due to front quarter panel and door itself rubbing upon opening. Otherwise the truck worked fine and did exactly what I needed it for. Everyone at the store was very helpful and even noted when I called that the passengers side door had an issue.
Christina SGreat location and staff were very pleasant and wonderful to deal with. Easy process
angela mFriendly & helpful staff. Smooth transaction.
Mark PIt was great doing business with
Susan DExceptional service.
John AGreat service !!!
john aThe location we rented from were amazing people. Uhaul themselves not so much. The truck was clearly out of maintenance. Needs a rebalance, a new driver seat belt, and the headlight was out.
Sierra HRussell was very friendly and helpful when I picked up the truck. I returned it after hours and did the online return process, but then had a hard time finding the lock-box for the key drop-off (turns out it's on the opposite side of the building from where the trucks are.) For some reason I was charged for 3 days instead of 2, and when I called the store the next day, the manager was apologetic but said he couldn't do anything about it on his end, so he gave me the 800 U-Haul phone number, and the customer service rep was very helpful and refunded the extra day's fee after I emailed her a photo of the odometer and gas gauge with the time stamp from the previous night. The truck itself was OK, except the steering wheel and front end shook between 40-50mph.
Jared PAll the employees of Aubuchon are very helpful. Russel is my “go to guy”. He’s very efficient and friendly.
tina bTruck was dirty and smelled like vomit and the front end shook at 40mph. Fan whistled when running. The truck was in poor working condition.
Mark BService was great. Thank you
Rita GCharged me more then what I was supposed to be charged
Patrick FThe gentleman we met this morning at Aubuchon was very pleasant 😊
Valerie HThis store is the best place i have rented an u-haul the only thing that would have made it better to move was having a dolle for furniture but the nice gentlement kept a square one on wheels for me it did work but not like a dolle.
Florance GThe staff is very friendly and helpful but this location does not have any U-Haul packing materials like blankets, etc.The truck was clean and well maintained.
Ole RGot a robo message because we were “Late” picking up (we had actually said we weren’t sure what time we would arrive that morning) I responded to indicate “yes, we still wanted the equipment “. The rep who I spoke to was about as bad as you can imagine. Rude, unprofessional just a real jerk who for whatever reason was aggressively hostile. I have employed about 2,000 people now. God I hope none are as bad as him talking to our customers.
paul bGet more trucks that can go out of state!!! Shouldn't have to drive almost 2 hours to pick one up!!!!
Amber HService at pickup was good. Our rental was dropped off 14 hours before it was due and keys were put in the Dropbox. We were charged an additional $20 extra fee for time. We were told it was contractional with U-haul and would have to talk with corporate because we didn’t drop it off with anyone at the store. It was after hours on a Sunday evening. We were not made aware at pickup that if we returned our rental after hours we would be charged a fee if we did not complete drop off online. The manager was quip and unapologetic. We have never run into this before. Very disappointing.
Mary M