never checked in my return and had hundreds of dollars of extra charges that took over a week to clear up.john C.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
i went to return the trailer on Christmas day and they were closed , so I returned the trailer at 8 am on the 26th. I was charged an additional day! That was a rip off!! NOT A GOOD COMPANY ! I will rent somewhere else in the future !!!!!!!!!Dale W.
Customer did not leave a comment.Jeffrey D.
Customer did not leave a comment.Mike B.
Customer did not leave a comment.Mike L.
Customer service was great. Vehicle needed maintenance but I don't blame the facility.Peter S.
The problem I had was not with the pick-up location, it was with the reservation center. I don't know what the problem was, but the employee at the hardware store where I picked up the trailer had trouble getting the reservation to release the trailer and allow him to assign it to me. This caused a long delay in picking up the trailer and therefore a delay in my departure from Vermont. this has been a frequent problem and if there was another option to meet my needs, I would certainly seek one.Bobbi P.
Very friendly and informative staff.Rachelle M.
Customer did not leave a comment.Paul K.
I don't think that the Location people had anything to do with the transmission shifting problem or the absolutely horrible gas mileage nine mpg. The truck was clean but mechanically it definitely had issues.William P.
It would be nice if it had a jack. It's quite heavy for one person to lift and move.Robert S.
My reservation was badly messed up by someone who, on the phone, identified himself as the regional manager. The information that the pickup location had was wrong. Because the local folks involved just wanted to get me out of there, they didn't confirm any of the information. So I never got a contract. I was also left on my own to hook up the trailer.Christina R.
Everything worked out perfectlyJane W.
I would have rented a smaller truck, but your website said one was unavailable. However, when I got there The had not one, but two smaller trucks.Raymond L.
Customer did not leave a comment.Craig T.
Customer did not leave a comment.Ernest C.
I think they are new to the process...Thomas C.
Customer did not leave a comment.Felicia H.
They close two hours earlier than your site stated because of the virus. I was almost too late. We also had great difficulty releasing the trailer from the hitch because it was jammed.STEVENJ M.
They have 24/7 service that was extremely useful.Suzanne M.
Helpful staffFrank R.
Customer did not leave a comment.Selina W.
Free coffee..Darius R.
Customer did not leave a comment.Daniel S.