Customer did not leave a comment.
Jim P.
Customer Reviews for Aubuchon Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy scheduling, reasonable prices, fast service on attaching trailer and a great location. - Thanks!
Jonathan G.Fix the leak in the roof
Christine J.While Aubuchon Hardware did a great job, dealing with U Haul was terrible. The U Haul app and website were both very "glitchy", and as usual I got a late night call the day before saying I would have to pick up my truck at another site 30-40 miles away. This has occurred every time I tried to rent from U-Haul. Fortunately, the folks at Aubuchon had told me to ignore the call from U Haul, and so I had a fairly good experience.
John G.they made me pick it up in the location which was over an hour away. When the local U-Haul have the same trailers I would never use them again.
lillian C.Clean, convenient and helpful staff. Keep up the excellent service!
Elizabeth J.I had to drive out of town to pick up the trailer . My original location offered was a bait and switch.
Daniel B.The online pickup took longer than expected, but all of the steps were easy to follow and the truck was clean and in good shape when I picked it up.
Rebecca A.Customer oriented, with shelves always stocked with the supplies I need.
Josue R.Everything was great.
Travis B.The checkout via phone did not work.
Edward F.Gentleman that hooked up my trailer was wonderful!! Very knowledgable.
JASMINE F.Excellent staff!
Audrey C.The truck had a tire with 30 psi instead of 80 psi. I had to drive to the nearest gas station 7 miles away to fill up the tire.
David S.I had NO issue with the courteous personnel at this location. The guys there were terrific. (And please tell them!) It was the fact of the GREAT inconvenience of traveling 1-hour from my 'desired pick-up' to obtain the trailer. This is the reason for my poor rating
Jamie R.Staff very helpful and safety conscious. Trailer worked very well .
Cathleen B.Unfortunately they did not have the furniture pads I reserved. Not to mention I reserved a truck in Bennington VT and had to drive over an hour to pick up truck in Shelbourne Falls MA, 45 miles away. Not cool when gas is $5 a gallon for a truck that gets 8 mpg. Was told to get credit for pads from drop off location. Drop off said originator needed to issue credit for pads, Ended up filing a dispute through my credit card company. Cluster
David C.Scott and the staff are great. I won't rent from anywhere but Shelburne MA location.
Cathleen M.They were amazing!
STEPHANIE B.Did not have the moving blankets or dolly I paid for
Salvatore A.The truck had a mechanical issue with the ignition switch.
WILLIAM W.Friendly and knowledgeable folks...quick in and out both ways...
Michael B.Want customer service go here
Elisa C.Was wonderful staff at the location were great.
Cathleen M.Staff was awesome.
Ron S.Not this location specifically, but my overall experience was absolutely terrible. Will be going with Penske from now on.
Charles F.They gave us a very good tip for if the trailer starts to sway! It was very helpful with our travel! I want to add that LaRochelle Auto, Middlefield Rd, Hinsdale MA gave EXCELLENT customer service. They were closed on Monday, September 6, 2021, they gave us a $50.00 refund! So we were moved to this location. Originally we booked this for West Housatonic St., Pittsfield MA. The day before I am told it was moved to LaRochelle, and then to Aubuchon, which was an hour away from our home. I was extremely unhappy with U-haul the company. I had booked this rental months in advance at the Pittsfield location, but it is not held. U-haul apparently calls the night before if it is one way travel. That's ridiculous. What is the point in picking a location, if U-haul doesn't handle this until the night before! I had called U-haul in Pittsfield and they said we haven't had a 12' trailer in a week. Poor customer service. The locations were very helpful. U-haul needs to address this issue
John A.Service WAS excellent but was disappointed when I went to return the vehicle and was hit with an additional $60 charge that was not explained to me when picking up and making my reservation. The truck was clean to the touch, but smelled heavily of cigarette smoke covered by some air freshener. While unloading we discovered that there was water in the "mom's attic" portion of the truck, well away from where the door opens and water drippage would be expected.
Shane L.The location was 40 minutes out of the way of our requested pickup location. They also were not able to supply either of the dollies we requested or a full dozen blankets. All of those materials were paid for up-front.
Brian R.The storage area of the truck had deodorant, 2 strange looking lollipops and a needle in it, that we didn't notice before we started moving stuff.
Nick B.Scott was great!
ivy P.Good service, good truck
James P.I believe they read the fuel Gauge wrong as I literally added fuel 2miles down the road to bring it up to the right level & I still got charged $22!!! I couldn't protest cuz there e-mail comes from a “noreplyuhaul...†address.
Dennis C.Nothing for this location, but fix the computer program so the vehicle can be delivered at a closer u-haul location. I was scheduled to return the vehicle to Woodside, NY, even though they tried to allow me to return it to Flushing, NY. I called U-Haul about this, waited a long time to be told to call the scheduling department. I called and waited a long time for this as well. The scheduling department allowed me to return the vehicle to the Flushing, NY location.
David A.It is ridiculous to allow us to rent our truck in Turners Falls- but to return it we had to drive 35 minutes out of our way. On top of that I was charged gas that was wasted driving so far to return the truck. Poop customer service and poor return options.
Christina C.Heater?AC knob was stripped out and did not work to switch from defrost etc.
Jim P.Fantastic service and employees
ROBERT D.Disappointed that UHaul doesn't apply this location with furniture dollies but was able to just buy some at the nearby home depot. Also found it strange that UHaul moved my pickup location to 30 minutes further away from me even though the location I wanted had the vehicle I wanted. I ended up just doing an unreserved, day of pickup at my preferred location and canceling my original reservation. Aubuchons was a great pickup location and did everything they could to help me despite UHaul putting up some roadblocks. Overall glad they have a location close to me though. Truck was great.
Maya W.Every thing worked out well for me. .
Dennis V.The staff, especially Ray at Aubuchon's were most helpful, but the online website was very difficult to use because it forces the user to go through several screens about other needs (boxes, etc.) when all I wanted was the truck.
Norma C.My only complaint is that i did not get clarification of why we got another $118 charge tact on!
WENDY S.U-Haul not only has a terrible rental systems, but they issued an unworkable iPad and will not replace it. I feel bad for the Aubuchon employees because they were amazing and worked hard to get me into a truck after U-Haul made several mistakes in the reservation process. The people here are great, but give yourself extra time to deal with uhaul's incompetence.
Jason E.Ok, I don't know where to start, I was 170 miles from home to pick up a car. Expected to pick up the trailer and make my trek home. But when the Store manager tried to lower the trailer on to my vehicle, He could NOT !!!!!! The lift was JAMMED UP and would not move to allow the trailer to drop onto the ball. It took over an hour but he was able to disengage the lift and allow me to hook up and complete my trip!!! I almost lost the car deal being delayed!!!!!! I want to commend his quick thinking. Because of this incident I am going to think twice about using U HAUL again !!!! An EXTREMELY disappointed Customer !!!!!!!!!
Anthony P.I can't think of anything significant.
Robert M.Can't think of much. The folks at the store where I rented the van were friendly, patient, and professional. Things went very smoothly for me. Highly recommend the online reservation option.
Andrew I.After giving all the information on line I had to do it again at the time of pick up with the agent. What's the point of collecting it ahead of time?Unfortunately, the iPad system was not very smooth and the screen would freeze up, frustrating the agent. That said, the agent was very nice and fortunately the store was not busy.
ANN K.There was some confusion between another drop off location in Greenfield and the Shelburne location about an added fee or no fee when a one-way drop off is at a different location than the contract. They sorted it out amongst themselves and sent me on my way. Good bunch of guys.
GREGORY L.I rented a 20' box truck. The staff where fantastic and the only issue I had was the blood all over the back of the truck. When I opened the Box truck door, on the right side was a fairly large amount of blood. There was more scattered throughout the back of the truck. No other issues though.
Brendan D.Your computer/website seems to always be a problem. I have encountered severe wait times at your Northampton, MA location including a time when I had to pay cash because your system was down. The Shelburne folks were the best I have encountered, but still had difficulties.
Marc L.The customer service was excellent, as they had to deal with horrible U-Haul software. Try as they might they could not get the software to work properly. They tried desperately to call their technical support with no success. They were great. U-Haul was not
William C.