Customer Reviews for Aubuchon Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Aubuchon Hardware

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Thomas A.
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Customer did not leave a comment.

John C.
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Customer did not leave a comment.

Norma C.
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The staff, especially Ray at Aubuchon's were most helpful, but the online website was very difficult to use because it forces the user to go through several screens about other needs (boxes, etc.) when all I wanted was the truck.

WENDY S.
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My only complaint is that i did not get clarification of why we got another $118 charge tact on!

Lorelie B.
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Customer did not leave a comment.

Jason E.
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U-Haul not only has a terrible rental systems, but they issued an unworkable iPad and will not replace it. I feel bad for the Aubuchon employees because they were amazing and worked hard to get me into a truck after U-Haul made several mistakes in the reservation process. The people here are great, but give yourself extra time to deal with uhaul's incompetence.

Gary E.
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Customer did not leave a comment.

Anthony P.
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Ok, I don't know where to start, I was 170 miles from home to pick up a car. Expected to pick up the trailer and make my trek home. But when the Store manager tried to lower the trailer on to my vehicle, He could NOT !!!!!! The lift was JAMMED UP and would not move to allow the trailer to drop onto the ball. It took over an hour but he was able to disengage the lift and allow me to hook up and complete my trip!!! I almost lost the car deal being delayed!!!!!! I want to commend his quick thinking. Because of this incident I am going to think twice about using U HAUL again !!!! An EXTREMELY disappointed Customer !!!!!!!!!

Robert M.
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I can't think of anything significant.

CARMEN R.
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Customer did not leave a comment.

Andrew I.
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Can't think of much. The folks at the store where I rented the van were friendly, patient, and professional. Things went very smoothly for me. Highly recommend the online reservation option.

KEVIN D.
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Customer did not leave a comment.

Roy R.
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Customer did not leave a comment.

LISA G.
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ANN K.
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After giving all the information on line I had to do it again at the time of pick up with the agent. What's the point of collecting it ahead of time?Unfortunately, the iPad system was not very smooth and the screen would freeze up, frustrating the agent. That said, the agent was very nice and fortunately the store was not busy.

Mary I.
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Customer did not leave a comment.

GREGORY L.
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There was some confusion between another drop off location in Greenfield and the Shelburne location about an added fee or no fee when a one-way drop off is at a different location than the contract. They sorted it out amongst themselves and sent me on my way. Good bunch of guys.

Norma K.
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Customer did not leave a comment.

Brendan D.
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I rented a 20' box truck. The staff where fantastic and the only issue I had was the blood all over the back of the truck. When I opened the Box truck door, on the right side was a fairly large amount of blood. There was more scattered throughout the back of the truck. No other issues though.

Marc L.
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Your computer/website seems to always be a problem. I have encountered severe wait times at your Northampton, MA location including a time when I had to pay cash because your system was down. The Shelburne folks were the best I have encountered, but still had difficulties.

William C.
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The customer service was excellent, as they had to deal with horrible U-Haul software. Try as they might they could not get the software to work properly. They tried desperately to call their technical support with no success. They were great. U-Haul was not

James P.
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Customer did not leave a comment.

Ian H.
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Customer did not leave a comment.

Sidney A.
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Customer did not leave a comment.

Kevin D.
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Customer did not leave a comment.

Sebastian B.
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Customer did not leave a comment.

Wayne M.
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So glad you asked.... Probably the best thing that U-Haul could do to help this location out, would be to make sure it comes up in the Location Search. When I went to make a reservation at this location (which I already knew was there), it did not come up in the available choices. This resulted in me not being able to reserve a truck online, and risking that maybe there would not be a truck there when I needed it. Also, because I was not able to reserve online, this made it difficult and tedious for the on-site staff to deal with my rental. So, if you really want to help out this location and the customers that want to use it - get it listed in the location search. Thanks :-)

Garrett S.
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Customer did not leave a comment.

James P.
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very convenient location with great service. Would highly recommend to other regular truck renters.

No reviews have been submitted for this location.

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