Customer Reviews for Aubuchon Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Chuo Huan W.
Helpful and friendly!Brad W.
Customer did not leave a comment.Gagliardi R.
I found this U-Haul location to be very professional and reliable. They answered my phone call, they checked me in quickly and easily, and the truck was in very good condition. If anybody ever asks me which U-Haul they should go with, I would tell them Aubuchon Hardware Store in Williamstown, MA.Gregory L.
Customer did not leave a comment.Michael C.
There was no windshield washer fluid in the reservoir and the left (driver's side) windshield sprayer was inoperative. It did not appear that the cab had been cleaned. Fluid residue in the cup holders, etc. I believe there is a bearing issue developing on the left side of the truck. Above 40mph you can hear a high pitched whining noise.Kenneth G.
Customer did not leave a comment.layce B.
Great friendly service and ultra convenient because of their location in our home town.matthew B.
Customer did not leave a comment.Kim M.
Customer did not leave a comment.Chris W.
OK SO THE TIRES INDICATED BEING LOW, i INFLATED ALL TIRES, NEXT DAY TIRES WERE INDICATED LOW PRESSURE. THESE TRUCKS ARE SO BAD IN THE SNOW, WE HAD ONE INCH OF SNOW AND COULD NOT GET TO MY DESTINATION HAD TO WAIT ANOTHER DAY. FIREMEN FROM A FIRETRUCK PUSHED ME UP A SMALL HILL. PUT BETTER TIRES ON THE TRUCKS!Lynn P.
Wow I couldn't believe the priceIda B.
Jessica was so great. She was extrea.ly helpful along with being very tolerant as my move was a pain. I kept needing to extend my rental. She was cheerful amd kind and patient. Ty Jessica for helping make a very large move possible.Melissa R.
Customer did not leave a comment.Jessica H.
Customer did not leave a comment.Steven W.
Customer did not leave a comment.Abigail C.
Great staff and wonderful service.Gerard S.
Associate that helped me was perfect.Daryle B.
Have a wider selection of trailersAmy M.
Customer did not leave a comment.Edward W.
Customer did not leave a comment.Gregory K.
Uhaul sent me to another state to get my Uhaul. My reservation was for the Uhaul 2 miles away for an in-town move. When I asked for compensation on both the miles and/or gas, they said no because online reservations are not guaranteed. Poor customer service and money-hungry company. I ended up paying $60 more than I should have for an in-town move. Never again, Uhaul.Micah H.
Customer did not leave a comment.Mary T.
Upgrade your vehicles they are well due.Anna L.
I originally wanted to use a different location, but there hours are ridiculous. Aubuchon was closer to me and their staff is always professional and pleasant. Very easy rental.Seana M F.
Customer did not leave a comment.Tom L.
Customer did not leave a comment.Bernard H.
The vehicle was not ready on time. The truck although not overly dirty did have a real bad smell. I had to buy air freshener.Christopher B.
Give my deposit backJulio C.
Customer did not leave a comment.Isabel K.
The Uhaul vehicles need to be cleaned and disinfected. I had to clean sticky seats from someone's beverage. It was really nasty. I paid so much money to rent this truck for a day and the least Uhaul reps can do is clean the vehicles or charge a fee to customers whom trash the trucks !!!denise B.
Customer did not leave a comment.Bill B.
Lady taking my order was very nice and professional .Vehicle was never cleaned from the previous renter .some garbage left inside and Side windows extremely dirty and hand prints all over both sides. i would still rent from them again considering it got the job done which matters to me mostMichael M.
Customer did not leave a comment.Elizabeth B.
more training for renting. the trailer had a bunch of dirt in itMicheal G.
Customer did not leave a comment.lynnee B.
Customer did not leave a comment.Malcolm B.
Staff are wonderful, use them instead of online checkin.David L.
Even though I reserved both types of dollies, paid in advance, checked in advance, when I arrived, I was informed that they had just given away my prepaid dollies. They didn't seem to think it was a big deal since they refunded me. But it created huge problems in completing our move as I am old and have just replaced my knee and I was counting on this equipment!judy E.
Customer did not leave a comment.Sudipto S.
great service-everything was perfect-very satisfy.John M.
Customer did not leave a comment.Patricia S.
Customer did not leave a comment.Marissa T.
Customer did not leave a comment.Kristen E.
My experience with the team and equipment at Aubuscon Hardware was excellent! Thank youPeter P.
The store was closed, and I had some trouble dropping off my truck because I had no cell service and the website wanted my location.Hal S.
Customer did not leave a comment.Donna H.
Customer did not leave a comment.joeseph D.
Customer did not leave a comment.Aaron B.
Get rid of on-line reservations and leave rentals up to the dealers!Susan L.
The people at Aubuchon were helpful and responded promptly to my questions. However, the air-conditioning in the truck's cab was not working. This made moving in 90-degree heat considerably more stressful and unpleasant. The cargo unit was clean, but the truck cab not so much. Definitely a mixed experience.Phillip E.
A summary of your trip/rental sent through text message would be extremely useful and handy.Luis P.
Great service and help at the Williamstown Aubuchon.Gerard S.
Customer did not leave a comment.berkshire P.
We got charged twice for the exact amount in one day. Our bill said date and time and total of rental paid in full then we seen two extra charges equaling the exact amount we already paid in fullâ€¦Benjamin B.
charged properly this time. very helpful woman who set up 3 reservations at the same time for usberkshire P.
So only issue is that we picked up a van, drove it to the event space 4.5 miles, and drove it back (9 miles round trip) and somehow got charged for 76 miles. I assume it's an honest mistake, but it hasn't been resolved as of yet. I'm guessing the people before us didn't get charged for miles or something?Aaron B.
I ordered a 15 foot truck weeks in advance. My husband went to pick it up the day of, he received a 9 foot truck and was told that was all they had. Why wasn't I informed prior to the pickup day? I also ordered a dolly and furniture mats. Neither of which were available either. I was also billed for the 15 foot truck when I didn't receive it!!!!Leonard C.
Customer did not leave a comment.CELESTE D.
Customer did not leave a comment.ANDREW W.
Customer did not leave a comment.Cass C.
This location was amazing and Tim was phenomenal. THank you for helping me at the end of your already long day.Thomas C.
Customer did not leave a comment.TAYLOR B.
Customer did not leave a comment.Scott S.
Customer did not leave a comment.Susan L.
Customer did not leave a comment.Andrew L.
Customer did not leave a comment.William H.
Customer did not leave a comment.Ralph F.
Customer did not leave a comment.Alexander B.
So I had intially had a reservation for 10am with RMO auto, and when I showed up no one was there. Aubuchons was not far away so I called them last minute to make a reservation. It took me ten minutes to get there and by the time I did they had the uhaul all ready to go. I do think the truck drove a little funky and advised that they get it scanned just in case, but over all the staff were pleasant and made everything about the experience a little easier.Lauren H.
Customer did not leave a comment.Michael G.
I will use this location often. Everything was easy and people were very niceKEVIN C.
Allow the drop off site to correct the bill in the system. I paid for blankets but none were provided. The drop off site could not take off the blanket rental fee, which necessitated ANOTHER long wait on hold to the 800 number. Huge waste of my time.JENNIFER O.
Customer did not leave a comment.Norman M.
Customer did not leave a comment.Lorie B.
Customer did not leave a comment.berkshire P.
Customer did not leave a comment.David C.
Customer did not leave a comment.LUCAS M.
Customer did not leave a comment.dorothea I.
I dropped this Uhaul off the same day I picked it up in Williamstown Mass. I dropped it off in Greenwich NY, and Uhaul is telling me I'm late dropping it off. I'm mad, if I get charged any extra I'm going to fight this. Just because Greenwich BY Uhaul didn't put it in their computerMary H.
Customer did not leave a comment.Trevor A.
Customer did not leave a comment.Benjamin S.
Customer Service Associate was quick and efficient...and was wearing a mask inside and outside when we out. Lovely store as well. No problems with drop off.JOHN J.
Customer did not leave a comment.Gregory K.
Hurray for this new location in Williamstown - super convenient, great service, friendly staff.JOSEPH F.
Customer did not leave a comment.Justin T.
Customer did not leave a comment.Jeffrey B.
Let customers know that there no dolly or straps available if needed, and where they can find one Or be prepared to have them later on in the future because it is what customers want, it's very helpful for the moveChelsea G.