Customer Reviews for Auburn Tire Center
(U-Haul Neighborhood Dealer)

207 reviews

786 S Auburn St   Grass Valley, CA 95945

(530) 615-0155

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(530) 615-0155

786 S Auburn St
Grass Valley, CA 95945

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Donnie H. 
Rating:
2.0

No number address at the drop off location. Since we returned the vehicle before business hours, we had to drop the keys into the marked slot, in which they fell onto a large pile of garbage and tools on the filthy floor. The uhaul/share app was not working, even with uhaul telephone assistance, we could not get the computer to accept the truck return online. Very frustrating. We called the drop off location business when they opened, to make sure they found the keys, and they were very nice on the phone.

PEGGY A. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Customer did not leave a comment.

Jay C. 
Rating:
2.0

Customer did not leave a comment.

Tina S. 
Rating:
5.0

Customer did not leave a comment.

WAYNE C. 
Rating:
5.0

Customer did not leave a comment.

Rosezell W. 
Rating:
2.0

Customer did not leave a comment.

Ross J. 
Rating:
5.0

They are super helpful, can always get a good truck when needed fast

Gabriel H. 
Rating:
3.0

the car trailer is a great design., worked well

ANTHONY N. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
4.0

Easy to work with

DAVID P. 
Rating:
2.0

Not very friendly and equipment was not cleaned out which makes me believe it probably wasn't sanitized between uses either

Jeremy B. 
Rating:
3.0

Back rear tire on passenger side was bald

Randy F. 
Rating:
5.0

Customer did not leave a comment.

BERNARD B. 
Rating:
4.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Maureen R. 
Rating:
5.0

They were quick with the inspection and checkout. Very friendly.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Randy F. 
Rating:
5.0

Quick & easy, the staff is helpful and efficient and the equipment was clean and easy to access.

Heather O. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Richard O. 
Rating:
4.0

Customer did not leave a comment.

PETER M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
4.0

Customer did not leave a comment.

ELI E. 
Rating:
4.0

Customer did not leave a comment.

michael D. 
Rating:
5.0

Customer did not leave a comment.

Lauralee C. 
Rating:
1.0

U-haul was not ready for pick up. Had to wait 3 hours and pay my movers for their time. U haul also had door jam fitting falling off. I tripped over it twice getting out of the truck. I am extremely unhappy. The person that helped was friendly and explained the situation that another customer was late dropping off the U-haul. But I should have been given a discount for the trouble and he was unable to provide that.

Brandi W. 
Rating:
1.0

Truck was filthy & smelled like cigarette smoke. The pick up location would not offer me another truck. The employees were rude & unhelpful in regards to my concerns. As a result I had to drive. 8 hours in a filthy truck that reeked of cigarets, with a baby in order do make my moving deadline.

MAYA C. 
Rating:
5.0

Quick and efficient. I would certainly rent from this dealer again.

GEORGE M. 
Rating:
5.0

Great job!

Savannah M. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
3.0

Need lower prices

Steven C. 
Rating:
5.0

I returned the truck when the facility was closed, so just used the U Haul app for return.

James Q. 
Rating:
1.0

truck filthy and customer service very poor. did not seem happy to see me and was distracted though i was the only person there.

JJ J. 
Rating:
5.0

Customer did not leave a comment.

Barbara F. 
Rating:
2.0

Checking in after hours it felt a little sketchy, but the instructions on line and taking pictures made it a little better. The drop box was clearly marked (thank you), but they have what looked like 2 parking lots and there was some confusion. More signage and a paving job would help a lot.

Denice H. 
Rating:
4.0

Customer did not leave a comment.

Andrew V. 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

Christopher E. 
Rating:
5.0

Customer did not leave a comment.

Victoria K. 
Rating:
4.0

It was great

Marci F. 
Rating:
5.0

Customer did not leave a comment.

DENNIS H. 
Rating:
4.0

Customer did not leave a comment.

Kim A. 
Rating:
5.0

Customer did not leave a comment.

Maria A. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
2.0

Help at checkout Lost water bottle due to long wait and needing to self load everything

James B. 
Rating:
5.0

Make sure they clean out the truck AND WINDOWS AND SIDEVIEW MIRRORS before renting!

Patsy B. 
Rating:
5.0

Customer did not leave a comment.

Stephen A. 
Rating:
5.0

This location took great care of us. Thanks so much for your help

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

JERRY C. 
Rating:
5.0

Customer did not leave a comment.

Arlene H. 
Rating:
5.0

My recommendation would be to not cancel the reservation I had at 8pm the night before I was to pick up a truck for a cross country home move. However after 1.5 hours on hold and phone transfers I finally spoke to a manager that found us a truck that was only a couple hours out of our way.

MARTI S. 
Rating:
5.0

Nothing, they went above and beyond to help me and I truly like supporting a local business. My hats off to your company!

Robert R. 
Rating:
3.0

Customer did not leave a comment.

MIGUEL F. 
Rating:
3.0

Customer did not leave a comment.

ERIC K. 
Rating:
3.0

Dropped off after hours, so have no idea

Cathy D. 
Rating:
4.0

Customer did not leave a comment.

Alisa N. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
4.0

It was nice to have another location with more trucks. The truck was fine and ran well but had a bit of a smoke smell. I let them know when I returned it. Also, the key was hard to remove and I let them know. Otherwise the truck was clean and in good shape. It was ready when I arrived and it only took a few minutes to complete the paperwork.

teresa E. 
Rating:
3.0

It was a bit hard to find; if there hadn't been other UHaul trucks in the parking lot, we would not have known it was the correct drop off location.

Barbara C. 
Rating:
5.0

Customer did not leave a comment.

JILL E. 
Rating:
5.0

Nothing, Excellent customer service

ASHLEE B. 
Rating:
3.0

Extremely out of the way, it tact on literally 2.5 hours of trust driving to pick up a moving truck and the truck was not the one I reserved. It was a smaller one and I wasn't able to put all of my property in the truck to make my move which is 4 hours away . And so now I have to pay another month rents on my storage and take time off of work and make arrangements to come back and rent another truck and pay for all of that.. worst experience ever with such a minimal task... and uhauls excuse was that all of our trucks are out of state .. not my problem... get it together... moving is already a headache please don't add to it..

Mike C. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
1.0

Personnel were not practicing any Covid 19 protocols: no masks and no social distancing and zero acknowledgment after I expressed my discomfort. After I had been assured that my online registration was complete on two previous occasions I was still required to complete additional registration inside which is what I was trying to avoid. Lastly, the truck only had a 1/4 tank of gas upon pick-up. The truck was clean but the back door was extremely difficult to open and the key was hard to get out of the ignition. I've moved so many times and have never been disappointed in a truck rental. I would not recommend this pick-up site - I would rather drive further to get better customer service.

KATIE D. 
Rating:
3.0

Customer did not leave a comment.

shari J. 
Rating:
3.0

I had to dead head 2.5 hours just to pick the truck up and then dead head back to the location I was loading it up. I hired people to assist my move to begin at 10:00 am and because of the lost of time, the added gas expense I lost approximately 6 hours that could have been more productive had the truck been located near my original request. Because of the 6 hours lost I was not able to completely vacate my storage lockers and incurred another months rental exceeding $250.00 that I was hoping to avoid. Now I have to return to CA and rent another truck and drive 9 hours that would be unnecessary if the rental truck was in a location that wasn't 2-3 hours away.

Terry L. 
Rating:
3.0

The truck cost $100 more than we were quoted on the phone with the 1-800-go Uhaul! He refused to give us the discount for dropping off the truck in Yuba City that we were promised on the phone as well! Not happy with that at all! We were in a hurry to get started with the move, or we would have walked out and rented somewhere else!

Carol C. 
Rating:
5.0

Very helpful and kind. I had to extend my use of the Uhaul and the representative was very helpful. Excellent customer service! Thank you!

Christy A. 
Rating:
2.0

Office was dirty & very messy with magazines all over the place. The furniture was dirty & torn.

KATHLEEN N. 
Rating:
5.0

Customer did not leave a comment.

Jeremy B. 
Rating:
4.0

Customer did not leave a comment.

Kimberly M. 
Rating:
3.0

Very little lighting. Hard to see.

CHERYL J. 
Rating:
5.0

Very friendly and helpful. Will go back there.

Charotte M. 
Rating:
5.0

This place is cool. They were quick and pleasant. Thank you

Alexander C. 
Rating:
5.0

Customer did not leave a comment.

Tyler M. 
Rating:
3.0

Customer did not leave a comment.

Jerald W. 
Rating:
3.0

Customer did not leave a comment.

Roberta P. 
Rating:
4.0

Customer did not leave a comment.

Ann G. 
Rating:
4.0

Customer did not leave a comment.

Scott S. 
Rating:
2.0

All of my belongings stink like Marijuana! The entire back of the truck smelled of marijuana, the cab of the truck smelled like burnt marijuana! Worst 400 mile drive I've made! Not to mention I had to drive 80 miles out of my way to pick up the truck! Bullshit!!!!

Manford J. 
Rating:
3.0

Customer did not leave a comment.

Kathy N. 
Rating:
3.0

Issuing a receipt for the return promptly.

Bruce T. 
Rating:
1.0

Customer did not leave a comment.

Christopher T. 
Rating:
4.0

Customer did not leave a comment.

Barry F. 
Rating:
3.0

The truck cab was dirty cigarette ashes and mud all over the floor cup holders had cigarette ashes spilled soda sticky stuff. The back of the truck looked like they just transported marijuana plants and the rental place didn't cleaned it.

Constantin L. 
Rating:
2.0

The Uhaul representative put in the Wrong destination address and he refused to change it because he said it would take a hour to do it again... That costs me more money because he didn't allow me enough miles to get to my destination and return the truck to uhaul without an 42 extra miles that I had to pay for which was very unprofessional... Sadly I'm not finished moving and I Will still need at least two more truck rentals to complete my move...however because of my experience I doubt that I will use Uhaul again,unless they decide to reimburse me.

DEBORAH S. 
Rating:
3.0

Customer did not leave a comment.

Deborah C. 
Rating:
3.0

Drop off Box was clearly visible.

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

Kasey W. 
Rating:
3.0

Waited a long time while on phone without being acknowledged, office could be cleaner and staff more social. I like the other two dealerships in town better but this is where they assigned me even though I asked for Gin's auto.

Julie G. 
Rating:
5.0

Sierra Tire was friendly and provided excellent customer service.

Jennefer M. 
Rating:
5.0

This was an after hours remote drop off.

ERIC K. 
Rating:
5.0

Customer did not leave a comment.

christina C. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
3.0

I ordered and paid for a furniture dolly that was never there.Otherwise, all went well.

JAMES R. 
Rating:
4.0

The location for the designated drop off was not open and we were unable to contact them by phone (no answer). Uhaul call centers were not helpful at all and kept us on hold forever! We finally contacted Auburn Tire Center and they were able to help us and let us drop the trailer off at their location without incident...very courteous and helpful. VERY DISSATISFIED WITH UHAUL, AGAIN!!!

Debra A. 
Rating:
4.0

Customer did not leave a comment.

Brad D. 
Rating:
4.0

It took more time than expected to rent. I was very pleased once we were on our way.

Leonard D. 
No reviews have been submitted for this location.

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