Customer Reviews for Auburn Tire Center
(U-Haul Neighborhood Dealer)

295 reviews

786 S Auburn St   Grass Valley, CA 95945

(530) 615-0155

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(530) 615-0155

786 S Auburn St
Grass Valley, CA 95945

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Debbie S 
Rating:
3.0

Sorry what???? Hahaha yeah right customer service- what a joke.

MARTIN M 
Rating:
5.0

Customer did not leave a comment.

ANDREA F 
Rating:
5.0

Customer did not leave a comment.

Allison B 
Rating:
3.0

When I showed up the trailer had a flat tire and every single tire was missing lug nuts! I took photos to verify if you want evidence. Auburn tire was very professional. About getting it fixed. Although it should have been done before I showed up to pick it up

Darek L 
Rating:
3.0

The gas line was cut . Was very dangerous and lost money from the gas it leaked

Marci R 
Rating:
2.0

They scheduled me to return my trailer to a location that was clearly closed on the weekends when my return was due. I do not want to pay for the extra two days. I left the trailer at the uhaul on Bank st in Palm Desert.

Bryan C 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
3.0

Customer did not leave a comment.

Don P 
Rating:
5.0

Can not think of any improvements.

Alfred B 
Rating:
3.0

The facility was closed at 2pm on a Friday when I tried to return the trailer.

chuck v 
Rating:
5.0

Customer did not leave a comment.

Alexander K 
Rating:
5.0

Good guy

Carl J 
Rating:
2.0

Customer did not leave a comment.

Jon R 
Rating:
5.0

None

Anthony L 
Rating:
3.0

Customer did not leave a comment.

Roxanne M 
Rating:
4.0

Customer did not leave a comment.

Holly Y 
Rating:
5.0

Customer did not leave a comment.

patsy B 
Rating:
4.0

They do the best they can given the size of their lot. It can also get a little congested as they are primarily a tire store and there are piles of tires everywhere. If you don't know the location well, you can easily miss the entrance! They are situated below another business and the entrance driveway slopes down and away from the street, even knowing all this I still missed it and had to turn around. The staff are very friendly and do an amazing job juggling between tires and UHaul!

David S 
Rating:
3.0

Customer did not leave a comment.

Steven C 
Rating:
3.0

Everything pulled great, but I had to have a friend install my hitch after they cancelled last minute on me. Apparently the hitch guy doesn’t like to install Jeep Wrangler hitches so I had to take the hitch I ordered and find someone else to do it. My friend offered so I took him up on that… all he had to do was look it up on YouTube to do it. He got it done but some parts were missing so we had to go to another Uhaul place to pick up a two way plug to complete the job. Anyway it was finally finished and we head out the following day. I will say that. Everyone at this location was extremely polite. They just need most staff to install hitches. Anyway, Thank you

heather d 
Rating:
5.0

Drop off was quick and easy.

Jacqueline G 
Rating:
4.0

The truck was clean, but the loading ramp was not.

Dianne M 
Rating:
5.0

Very helpful

Alice S 
Rating:
3.0

I wasn't clear where to return trailer. The gentleman drove my truck with trailer attached to the proper place.

Icasiana B 
Rating:
5.0

Real nice guy

CARLOS C 
Rating:
4.0

Everything was great. I appreciated the excellent service and will definitely rent from this location again when I need a truck.

PATRICK K 
Rating:
5.0

Very nice people.

sam k 
Rating:
5.0

All was well and in order

James B 
Rating:
3.0

My negative experience is primarily on the U-Haul corporate side, not solely on this location. I have sent an email using the link provided in an email to enumerate the problems. Please refer to that email.

JOHN L 
Rating:
5.0

Easy pick up, friendly and helpful shop owner and check out process

Jacob M 
Rating:
3.0

The staff were very unprofessional, strange and made me feel uncomfortable

Baylee H 
Rating:
1.0

The drop off location was closed..even tho there was a sign that said they were open..very disappointed with the drop off location 😡

Lauren A 
Rating:
5.0

Excellent service. Prompt and efficient. No improvement needed.

Roland D 
Rating:
5.0

Super fast and smooth transaction. Pleasure doing business.

Shawn C 
Rating:
5.0

Great jo

Keith B 
Rating:
5.0

Customer did not leave a comment.

shane o 
Rating:
4.0

Customer did not leave a comment.

Robert A 
Rating:
5.0

Customer did not leave a comment.

Jessica H 
Rating:
5.0

Very nice employees / staff. Very helpful!

Morgan K 
Rating:
2.0

Have the vehicle that the customer thought he reserved at the location where and when the customer expects it to be there.

Clifton S 
Rating:
5.0

Customer did not leave a comment.

SIGBRAND K 
Rating:
4.0

Excellent and expeditious service.

Roland D 
Rating:
3.0

The truck cab was dirty and there was lots of dog hair

Ted M 
Rating:
5.0

Customer did not leave a comment.

Jason R 
Rating:
3.0

Apparent the last user hauled marijuana in the cargo area. While it was clean, the odor was terrible. Bummer

Gerald F 
Rating:
5.0

Customer did not leave a comment.

doug h 
Rating:
5.0

Nothing, great service.

TODD S 
Rating:
5.0

Customer did not leave a comment.

Warwick l 
Rating:
4.0

Customer did not leave a comment.

KENNETH S 
Rating:
3.0

Customer did not leave a comment.

Robert A 
Rating:
5.0

Im 100% satisfied in every way. Please dont change anything about this location. Making the reservation on line was super challenging because it kept sending me to a different location, several miles further than where I requested. Auburn Tire at 786 s auburn st was excellent.

Marybeth P 
Rating:
4.0

Customer did not leave a comment.

Michaelle V 
Rating:
5.0

Nothing. Just provide service that was provided today. Can’t ask for any more than that. !!

CHRISTOPHER E 
Rating:
3.0

I only had the trailer for one day and was charged for 2 days.

Lisa L 
Rating:
5.0

The customer service was excellent. They were very friendly and helpful.

Mia G 
Rating:
5.0

Customer did not leave a comment.

Frank L 
Rating:
1.0

Customer did not leave a comment.

Chris M 
Rating:
5.0

Customer did not leave a comment.

Jeff I 
Rating:
4.0

Customer did not leave a comment.

Terrence C 
Rating:
5.0

Always helpful and friendly, helped get the trailer hooked up right and also helped take it off when I returned. As a bonus double checked my reservation as to make sure I had enough time with the trailer. Most definitely will return as a customer in future moving adventures...

Gerald M 
Rating:
2.0

Customer did not leave a comment.

David S 
Rating:
5.0

Customer did not leave a comment.

Douglas K 
Rating:
4.0

Customer did not leave a comment.

Claudia S 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Maggie C 
Rating:
4.0

Customer did not leave a comment.

Mary K 
Rating:
4.0

Nothing

tom c 
Rating:
5.0

Always fast and friendly, easy rental and hassle free return.

Gerald M 
Rating:
5.0

Customer did not leave a comment.

Chelsey H 
Rating:
5.0

Customer did not leave a comment.

Kurt S 
Rating:
5.0

Nothing very easy check out of vehicle

Nicole D 
Rating:
5.0

Customer did not leave a comment.

Torry S 
Rating:
5.0

Wonderful

BRENT B 
Rating:
4.0

Very expensive for a trailer. Lower the price so I can rent another one.

david j 
Rating:
1.0

Personnel not helpful. Expected me to back up trailer, downhill, and slip into a space. For trailer novice, myself, not easy. Staff seemed too busy with other things.

Colin I 
Rating:
3.0

They need a drop box for keys though.

Bryan C 
Rating:
5.0

Customer did not leave a comment.

Sacha G 
Rating:
5.0

Customer did not leave a comment.

Brett J 
Rating:
4.0

Customer did not leave a comment.

Isaac J 
Rating:
3.0

They did not provide the contracted furniture blankets resulting in some scraped furniture.

Donald B 
Rating:
5.0

Fun thank you

ZACH H 
Rating:
5.0

Customer did not leave a comment.

Gerald M 
Rating:
5.0

Customer did not leave a comment.

Haley W 
Rating:
5.0

Super easy. Truck was ready and they were prepared for my arrival

Michael D 
Rating:
5.0

Customer did not leave a comment.

JOSHUA K 
Rating:
5.0

Customer did not leave a comment.

Donovan S 
Rating:
1.0

Abs light kept coming on, electronic throttle body light kept coming on which can lead to the engine shutting down. The truck clearly had been in mud and not cleaned it had mud all over the cab, inside cargo area and outside.

simon w 
Rating:
5.0

Customer did not leave a comment.

Donnie H 
Rating:
2.0

No number address at the drop off location. Since we returned the vehicle before business hours, we had to drop the keys into the marked slot, in which they fell onto a large pile of garbage and tools on the filthy floor. The uhaul/share app was not working, even with uhaul telephone assistance, we could not get the computer to accept the truck return online. Very frustrating. We called the drop off location business when they opened, to make sure they found the keys, and they were very nice on the phone.

PEGGY A 
Rating:
3.0

Customer did not leave a comment.

James M 
Rating:
4.0

Customer did not leave a comment.

Jay C 
Rating:
2.0

Customer did not leave a comment.

Tina S 
Rating:
5.0

Customer did not leave a comment.

WAYNE C 
Rating:
5.0

Customer did not leave a comment.

Rosezell W 
Rating:
2.0

Customer did not leave a comment.

Ross J 
Rating:
5.0

They are super helpful, can always get a good truck when needed fast

Gabriel H 
Rating:
3.0

the car trailer is a great design., worked well

ANTHONY N 
Rating:
5.0

Customer did not leave a comment.

KEVIN B 
Rating:
4.0

Easy to work with

DAVID P 
No reviews have been submitted for this location.

Additional Services at this Location

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