The truck we rent wasn't cleaned as another truck was reserved for us. However ,the first truck tires were more used then the one we actually took. I'm not sure if that's why the truck wasn't cleaned on the inside.Kina B.
Customer Reviews for Aucomm Car Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They wrote the milage/km wrong on the contract to charge you more fraudulently. Secondly the fuel they marked more than three quarters(75%) on contract which in real was empty in the truck. Sent them pictures informed about km/miles reading, did not helped me instantly. Wasted my one hour when four moving guys were waiting at home. Sent them picture of $30 fuel receipt as i took the truck empty but parked back with $30 fuel, i should get that refund. Thank yougurpinder S.
Truck is dirty inside the cab. It shouldnt be on the road. It shakes if you go above 35 mph +. Its not road safe worthy. Back tires are worn out. Not even 10% thread on tires..yawar A.
They are looters. Fuel in contract was mentioned as 3/8 however there is totally different scale in the vehicle. I drove it for only 8 kms which should not consume more than 4 litres of fuel. I filled up 7 litres of fuel at Shell and still U-haul charged me $40 for fuel. Kind of stupid. The person told me that it's only 1/4 left now, haha, still there is no scale of this. It's totally different scale in the vehicle and hence one can tell whatever one wants and charge any random amount.Divij P.
Customer did not leave a comment.Amanjot K.
Great serviceVarden M.
Amazing customer service and clean vehicle.Fatima R.
Customer did not leave a comment.Tanaya R.
Customer did not leave a comment.LLOYD C.
Customer did not leave a comment.Catherine W.
Fantastic little truckDwayne B.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.hardeep G.
Very happy with the service. I will be usin them again in 4 weeks . Truck was the perfect size . Clean and reliable from start to Finnish. I will be recommending them to anyone that asks me how was it . 100percent satisfactionMark H.
Customer did not leave a comment.Volodymyr K.
Customer did not leave a comment.Debbie K.
All was good & cleaned.PARAMJEET S.
Customer did not leave a comment.chris B.
Terrible costumer service. I was charged $700 for their mistake and, although they said they would, I have yet to be refunded. I'm furiousFrancisco L.
Customer did not leave a comment.MuhammadImran M.
I was told I would definitely have a 15 foot truck. No trucks reserved for me and I had to pay extra. This doesn't just stem from this location. This is uhaul as a whole. Constantly being tossed around between locations. Why ask for preferences if you won't accommodate at all or even try. Won't use uhaul again!Christopher C.
The biggest complaint I have would be that we were sent to 3 locations on the day of puck up. I didn't appreciate that because we had deadlines that we had to meet throughout the day and we missed a few of them because of the bouncing around you sent me on that day. We had to pick up a truck at 11am in Drumheller just to get there and the place was closed... I called in and I was sent to Airdrie which is an hour away from Drumheller just to get to that location and they were closed. I called in again to complain and they sent me to Calgary which is a half hour away from Airdrie. I get into Calgary and had a he'll of a time finding the place. This is all in Alberta. Finally when we got the truck 4hrs later we were delayed for the rest of the day.i put in a complaint and I'm still waiting for someone to call me back. So needless to say my experience was not the best.franca C.
Someone smoked in the truck ash was all over Wipers was not working properlyVARINDERJIT S.
Truck interior wasn't cleaned (coffee stains, sunflower seeds, glass). Truck was past its CVI. Wipers were worn, broken, and dirty. had to fix on my own after the first bout of rain. Cracked windshield.CHRIS Z.
Customer did not leave a comment.Wasiq I.
Customer did not leave a comment.Arpinder L.
Customer did not leave a comment.Michael R.
Instructed to drop keys in the box and there was no box so I locked them in the cargo space and was texted by uhaul asking where they are then asking me where the dolly I never got was and when I told them I never got it and how bad the experience was they stopped replyingâ€¦ overall not a good experience at all.Suncica D.
Customer did not leave a comment.jANUSZ Z.
It was very confusing to me as I was told I could drop off the truck at any U-Haul location in Calgary - as it turns out that wasn't the case. I was given an address that wasn't a U-Haul location, and it was rather super confusing to return the truck. The lady at Aucomm was very kind. She made the return process easy.judy K.