Customer Reviews for Augusta Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Augusta Self Storage

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Carlaine S. on

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Employee still in training, but was polite and assisted however she could.

James M. on

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Trucks should be accessible at more than one location.

Susan S. on

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The person there was very helpful. They did not have a good selection of boxes, but that did not seem to be their focus.

JOANNA D. on

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Employee was awesome! Very friendly and knowledgeable. Cared about our experience.

Lynn M. on

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This is the second time I have used this location. Both times the staff was minimal. The first time, I was 15 minutes late for pickup of a trailer and the help to lift the trailer had already left and this time, the person told me the mirrors could not be adjusted! I only went here the second time because UHaul called and changed my pickup site.

JACQUELINE H. on

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Sarah is an Amazing Lady. We were treated with the utmost professionalism in representing the company and so very personable. Her patience is impeccable. A disaster turned into a Victory 🙏🏽

Sydney L. on

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Customer did not leave a comment.

John W. on

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Mike R. on

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Storage facility was clean and staff was friendly, good location for us. I was a little disappointed that this facility did not acknowledge our free month for a one way uhaul rental.

Raymond A. on

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The office personal was very helpful and friendly. Thank you

ASHISH P. on

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Customer did not leave a comment.

MR. LAWRENCE D. M. on

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Lighting could be improved, possibly requiring only that the light bulbs on the exterior be changed

Scott A. on

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Customer did not leave a comment.

REINALDO B. on

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Great place would be better if it was accessible later hours though.

Narada O. on

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great location,the woman who assisted me was very kind.

Henry D. on

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Experience was great, the manager is beautiful inside and out I will recommend this location to all my friends and family

MEREDITH B. on

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clean equipment very lovely young lady assisted me her name was Nadia. This will now be my go to for trucks and storage.

Heather H. on

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Nadia was very helpful the day we came to pick up the trailer that we rented. Beaut

Bridgette J. on

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richard W. on

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james M. on

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I can not say enough about Nadia's professionalism. She is a very pleasant individual. She guided me exactly where i needed to back my vehicle and she attached the trailer for me with no issue. She made sure all the lights worked properly and that the trailer was secured. The office is very clean and neat. This is one of the best locations i have used.

darren E. on

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nice convenient location

Zach B. on

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I can't recommend anything to improve this location. The manager[Nadia] was friendly she made the whole process quick and easy, when you remember the name of the person who helped you the experience is either really good or bad,luckily for me it was a great experience

tajuana D. on

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Nadia was very friendly. She was very helpful, she explained the whole process and the value of the safemove insurance. She made sure that we understood exactly what we were paying for and how the uhaul charges worked. I cant say enough about how good my experience with this location has been. I would rate this location with 10 stars if i could. I've rented from other locations but this was by far the beat experience I've had.

Nadia S. on

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Attendant and I shared the same name and she was awesome

Don H. on

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When I arrived the equipment was ready, the trailer was secured to the truck. The representative was really easy going & understanding of my time constraints. I would say more uhaul signage is needed near road its easy to miss

Tiara G. on

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Nadia is awesome. This was my first time renting a truck from uhaul. She explained pricing, moving equipment and what I could expect my full charges to be. I had a few questions she answered them and gave me cost saving suggestions. I now know that via the movinghelp.com website I can schedule help that will definitely help me during my next move. if you're looking for great customer service and a good atmosphere I will recommend this location.

maya B. on

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I needed to rent a dolly to complete my move after going to 4 other uhaul locations with no luck I came here Nadia was very friendly and understood my frustrations the process was super easy

Bianca W. on

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The representative was friendly and explained the process of getting moving help for my next move

maura G. on

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Nothing needs to be changed my husband and I had a good experience

Takeila S. on

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I have used this location for storage and most recently to rent a 10ft truck. The facility is well organized and clean. The rental process was quick and the manager is always friendly which makes moving easier. The location is right off of Washington road very close to skinner mill road so location is prime. Will definitely recommend to others. Keep up the good work!

danita H. on

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I spoke to the manager Nadia upon getting my rental she discussed past experiences where customers would bring the truck back on E and she told me verbatim all it takes is 8-9 to put it at a 1/4 tank...when she gave me the truck it was almost on E .....she told me to put it how I got it and I put it to where the miles left to E wasn't even showing anymore....yet I get penalized for something I didn't do (returning the truck on E) ...she stated the gas was almost on E and I didn't return it that way by any means...I've never had an experience like this at any Uhaul location. They cheat you out of your money and they definitely don't explain things clearly at all. THEN try to make you feel incompetent by explaining what a quarter mark is when clearly I drove a car there so I know what it means. I will never recommend this location to anyone.

Faith B. on

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Customer did not leave a comment.

mike H. on

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This is my second time using this uhaul. Nadia is very nice and she makes sure any and all questions are answered before you take off. I even rented a storage unit here. The whole process was very easy. I will recommend this location to anyone looking to rent a truck or store items.

MATTHEW P. on

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Good location was close to my home

William A. on

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Good customer service

ASHLEY H. on

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Did not get free month