Customer Reviews for Aurora Point S
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great service

Rating:

5.0

Chris was super friendly and helpful. He answered all my questions and accommodated my requests.

Rating:

5.0

The gentleman who helped me was very easy to talk to. He made the process of picking up the truck quick and informative.

Rating:

5.0

Parking lot not very friendly for the 27’ box plus a car hauler.

Rating:

5.0

Inform Customers of the return process before taking the van because keys can be dropped in the drop box before taking pictures without knowing

Rating:

5.0

It would be cool if there was brooms on the truck so each customer could clean them out when they are done but other than that it went well and it was excellent service.

Rating:

1.0

I would never use or recommend to anyone. I was cheated by an employee and charged an extra 30 miles than what was traveled. A 19.99 truck turned out to have a charge of $115. Luckily my bank disputed the bogus charge. Use another rental service!.

Rating:

3.0

We were assigned this location for a remote pickup. The office was closed. I arrived 1hr late due to working overnight shifts. When I arrived my reservation had been cancelled and it was incredibly stressful having to find numbers to call to troubleshoot the pickup without help on site.

Rating:

5.0

Service was outstanding.

Rating:

5.0

Short, sweet and professional.

Rating:

5.0

Chris was wonderful!

Rating:

3.0

Me cobraron 63 dólares más, dé forma abusiva ya que el camión se entregó tal cual se recibió, no se recorrieron más de 4 millas y en tiempo fueron 4 horas , y en total me cobraron $136 dólares, inicialmente 73 y dos días después 63 los cuales descontaron directamente de mi cuenta y sin motivo, más 15 dólares de gas que se le pusieron al camión. Lo que pueden hacer para mejorar es ser honestos con los clientes, gracias.

Rating:

3.0

The location was closed so indroooed it off after hours. The area this location is at is in a pretty sketchy neighborhood.

Rating:

5.0

Everything was good, No complaints.👍🏽

Rating:

5.0

Experience was great. No wait, very friendly and courteous, patient with questions, very helpful and professional.

Rating:

5.0

Easiest pick up ever! Highly recommend this location.

Rating:

1.0

One person working. Trying to run a tire store and the Uhaul. When the trailer wouldn’t release from our truck, the employee refused to come help remove it. Meanwhile, the parking lot was so small, that it took a 90 point turn to squeeze the trailer into their crowed lot. So we had the lot completely blocked off, car were backing up in the lot because they couldn’t get through. Employee was frazzled and then rude to everyone who spoke to him. They shouldn’t be running a Uhaul out of this tiny location.

Rating:

5.0

Courteous and professional technicians. Quick and easy transaction. Great experience.

Rating:

2.0

stop corporate wide wifi connection problems, had a online reservation, the branch was reporting a computer connection outage when I reported for my reservation, I was bumped off of my reservation, no one notified me of this, I had to re-reserve from another branch on the next day, next time I will check with H.D. for a rental!

Rating:

5.0

I WAS RENT BEFORE NEVER CHARGES FOR MILLES

Rating:

1.0

First of all I stood in the lobby for almost 10 minutes before I had to go into the back to find someone. When I was doing the paperwork the guy was rude! We can discuss further if you want to talk! Then when the paperwork was done he couldn't print out the completed contract and let me review. He blamed U Haul for not being able to print out. He did hand me a copy of the how to hook up instructions and said, make sure the license plates # matches the text I got. He sent me on my way. The trailer was litterly 2" away from a U Haul truck on one side and pinned against the curb on the other. It was responsibility to get it out and hook it up. Horrible U Haul Experience!!

Rating:

1.0

This location requires you to download the app. I had done that and upon arriving to pick up the truck at my schedule time at 8 it showed I didn't have a reservation. I had to call customer service which took over any hr and half for them to resolve it. I finally was able to get the truck but it didn't have a dolly which I had paid for. So now they got free money from me. I'm grateful that I was able move some of my things but 4hrs really isn't enough time to be able to move an entire apartment.

Rating:

3.0

The fuel was only at 1/2 tank. The truck was dirty and the virtual pickup was difficult. It took an hour to pickup because the app would not process to the next step. The key lock took forever to unlock and at the fuel and mileage portion of the app it kicked me out and wouldn’t let me go back.

Rating:

3.0

The location and truck were fine, but the check-in process through the app was abysmal. I had to go into chat, get transferred to another department in chat, call the toll-free number, and get transferred to someone else on that as well. Took me about 45 minutes to pick up the truck when it should have been 15 at most. Among other things, the app makes it hard to toggle back and forth without threatening to re-send and force a startover.

Rating:

1.0

I had a 9:00 reservation and when I got there I was told they changed the location and the new time was an hour later. After waiting and hour and driving to the new location, the door was locked and nobody was there. I was not told it would be a lockbox pickup. After finally getting the code to get in the lockbox, the lock wouldn’t open. Customer service said they could give us a new location and pickup time but that was already hours after my original pickup time and much further away than the location I originally booked at.

Rating:

5.0

Make it clear when my deposit will return

Rating:

3.0

Worst experience I’ve had. Specifically booked a pickup at a location where I could Utilize a human as I’m AuDHD. Instead was changed to a location with mobile pickup, which was an hour later than my initial pickup, and took talking to 8 different customer service agents to get the mobile pickup to work on my phone. Making my move start two hours late.

Rating:

3.0

There was trash in the trailer when I picked the truck up

Rating:

5.0

The experience was better and easier than I expected. The gentleman that helped me at the pick up location was nice and professional. I also called customer service and that gentleman was great also. I would rent again for sure!

Rating:

5.0

Everything went well, customer service is excellent!!!