Customer Reviews for Authentic Diesel Services LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

They lied in the confirmation when they said they had everything ready for me and did not offer any solutions to the problem. They locked me outside the building and told me to call customer support to figure it out. I was stuck calling and waiting outside in the sun for 2 hours and nearly everyone I spoke with was very rude. They didn't have the equipment or keys ready and didn't help me at all.

Rating:

3.0

Showed up dropped the keys off and that was it

Rating:

5.0

Great experience at this location!

Rating:

5.0

Convenient drop off location. Staff were friendly and accommodating!

Rating:

4.0

The U-Haul representative connected the trailer and made sure everything worked correctly. Very friendly and helpful.

Rating:

2.0

I did not have any of the moving items I requested in the truck. They are closed on the weekend, so I could not talk with anyone. It took me over an hour to get my key with the mobile service. Needless to say, we were behind schedule the rest of the day.

Rating:

5.0

Excellent service and i will recommend this location to any of my friends or relatives. The manager Moe was outstanding and very professional.

Rating:

5.0

Good.

Rating:

5.0

Moe was amazing great customer services. Highly recommended.

Rating:

5.0

very wonderful experience, kind, courteous, i rent all the time this was my second time at this location and look forward to doing future business

Rating:

5.0

Trailer wasn't swept out, had a few sticks and what looked like what would have been a zero-turn lawnmower had been in there before. The trailer performed great, first time I rented the smaller one. Will definitely rent that size again for smaller loads. Thanks.

Rating:

5.0

The team over at Authentic Diesel are top notch. They took the time to go over the car hauler with me and assisted in test the equipment and helped load it. Would highly recommend for any U-haul services.

Rating:

5.0

Ken Helped me out greatly he went above and beyond what he needed to do. I really appreciate his help.

Rating:

1.0

The vehicle was dirty and had bugs, the check tire pressure and maintenance light kept blinking as if something was malfunctioning, it felt like transmission is slipping had trouble shifting gears.

Rating:

5.0

The return application didn't want to work, maybe you can work out the bugs. As well as informing the customer to download the needed app for return would save time. Other than that all things went well. Thank you Peggy

Rating:

3.0

Original pick up location scheduled was 2 miles from my house. Rescheduled pickup location was 11 miles from my house. When driving over 500 miles the extra mileage wound up causing me to pay more then I needed too. Also picked truck up with 1/8th of a tank of gas however the system stated it was a quarter tank. I spent an extra $42 for no fault of my own. Pretty disappointing. Both moving groups did well, were easy to work with and communicated professionally.

Rating:

1.0

I was charged for Dollie’s and furniture pads. Nine of these items were in the truck. Also, the website was down when trying to rent the truck. Should have known this was going to be not good.

Rating:

1.0

I ordered a hand truck and was provided no hand truck. I paid for a hand truck and was given no hand truck. I hate U-Haul!!! I will do everything possible to never rent ANYTHING from U-Haul again. I know none of you care so I’m not sure why I’m wasting my time even filing this stupid form out.

Rating:

3.0

After driving 3 miles in the truck and entering interstate traffic, several warning lights came on regarding the brakes. I was asked to call roadside service instead of swapping the truck out (none of that type was available at that location). After calling roadside service I was directed to pull over and wait for a technician. After waiting and the truck being inspected I was told it was just sensors and that it would be fine. I drove 500 miles with warning lights and buzzers. During slow driving I could hear the brakes grinding and was never confident I was going to make it my destination. I was on a tight timeline with my company and suddenly U-Haul's truck issue became mine. I would recommend your locations inspect the vehicles better upon return so that new customers do not have to deal with the previous customers issues. This lack of service and inspection cost me and several of my employees 3 hours of our time. It is not appreciated. The issuing location was otherwise friendly and efficient as was the roadside service technician that came to inspect the vehicle.

Rating:

5.0

Tell them to talk to someone because the App is not very user friendly. The App scheduled me to pick up my truck at a unmanned location. When I went to pick up the truck at that location I had to call and get a new location set up. Wasting my time and gas driving to the unmanned location.

Rating:

4.0

Thanks for good experience

Rating:

2.0

Had a reservation but on day of pick up we had to wait at least 1.5 hours. There was a problem the car hauler. If we knew there was a problem, we would have gone to someone else. We have used U-haul on several occasions.

Rating:

5.0

The 2 young guy employees made it easy. Very nice. Then received a call and email. Thank you.

Rating:

5.0

Each time I called for help on how to get and return the vehicle because it was after hours, each person that helped me was very helpful and patient with my questions

Rating:

2.0

Have someone there in case something goes wrong, like what happened to me.

Rating:

4.0

It was confusing on where to drop off. I dont know if i parked the truck in the right spot. Location was closed on sunday but over all very pleased w service.

Rating:

2.0

Vehicle was clean, although it was out of balance. Vehicle shook extensively as you drove it. Otherwise no issues.

Rating:

4.0

They were very pleasant and helpful

Rating:

5.0

Got truck at 1/4 tank of fuel. Had to put fuel in to make drive. Other than that pleasant experience

Rating:

1.0

I would not know. This place is closed on weekends. During this whole process I never seen a live person. This was the worst experience I have ever had.

Rating:

5.0

No buckles for passenger seat belts other than that truck was great

Rating:

3.0

Double check trailers for damage when they are turned in.

Rating:

5.0

Everything was perfect! Thank you!!

Rating:

3.0

Nothing to add at this time

Rating:

5.0

Ken was so nice & helpful. I will rent from him again if needed.

Rating:

1.0

Tried to charge a low fuel penalty when the truck was returned with more fuel than required.

Rating:

5.0

Thank you

Rating:

5.0

They were closed when we arrived.

Rating:

3.0

Very busy with diesel customers. I had to go around back and hook up trailer without help from staff. The back lot was muddy and a challenge with a 26’ truck without a spotter. The staff was courteous. Need to be patient when picking up at this location.

Rating:

5.0

Once again, and for the last time, your app blew it. You will lose customers if you don't pull it. Regional director had to fix what your app screwed up, but only after another uhaul bp Adkinson office went out of their way to call my situation to regional's attention. I will never recommend uhaul again

Rating:

3.0

Had two 26' U-Hauls and one was clearly nicer and better maintained. They refused to let me take the nicer one. I had to take the worst truck I have ever rented from U-haul across 7 states. Worst experience.

Rating:

1.0

Ken the agent was very busy and said we rented in the wrong place but we called their store specifically because it was near our storage shed We had trouble getting the trailer on the truck and had to walk back and get the keys. It took 45 minutes to get the truck and trailer and we were almost late to meet the movers. Later when the trailer was full it popped off the ball and sparks were flying on the interstate. The uhaul roadside assistance never got anyone to help us. We set on the narrow side of interstate for five hours. We would like a refund and a manager to call us at 8083673514. We have rented four trucks in the past two months and this time was the worst

Rating:

5.0

Very helpful and friendly.

Rating:

1.0

my U-Haul was not clean, there was like 15 blankets that were dirty and unfolded and I had to fold them when I returned the U-Haul. they weren’t even mine. secondly, my U-Haul had a mess I’ve leak in the back left corner and I have some property damage. there was also an issue with the right hand mirror as it doesn’t stay in place and makes it nearly impossible to see the right side of the truck…

Rating:

3.0

The UHaul truck rented to us was badly damaged in several places when we picked it up. Immediately took photos of the damages and uploaded them to UHaul so we would not be accused/charged for the damage when we returned the truck.

Rating:

5.0

Nothing everything was great

Rating:

5.0

Grateful and appreciate the customer service at this location! wonderful!

Rating:

4.0

Didn’t tell us we were being charged extra for mileage and we just found it out online. When we called they said call the one eight hundred number and that agent was rude and said call back tomorrow because she was about to get off work. It is hard moving and this was not a good experience

Rating:

5.0

Also great service!

Rating:

4.0

Put a sign up to indicate where to turn off to drop trailers. It may remove some of the confusion. However, very highly recommended location.

Rating:

4.0

Multiple QR code stickers for drop off, a large one plus one on the key box!.