After driving 3 miles in the truck and entering interstate traffic, several warning lights came on regarding the brakes. I was asked to call roadside service instead of swapping the truck out (none of that type was available at that location). After calling roadside service I was directed to pull over and wait for a technician. After waiting and the truck being inspected I was told it was just sensors and that it would be fine. I drove 500 miles with warning lights and buzzers. During slow driving I could hear the brakes grinding and was never confident I was going to make it my destination. I was on a tight timeline with my company and suddenly U-Haul's truck issue became mine. I would recommend your locations inspect the vehicles better upon return so that new customers do not have to deal with the previous customers issues. This lack of service and inspection cost me and several of my employees 3 hours of our time. It is not appreciated. The issuing location was otherwise friendly and efficient as was the roadside service technician that came to inspect the vehicle.ROBERT T.
Authentic Diesel Services LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Pensacola, FL 32526
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- 4.0 Average Customer Rating
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Tell them to talk to someone because the App is not very user friendly. The App scheduled me to pick up my truck at a unmanned location. When I went to pick up the truck at that location I had to call and get a new location set up. Wasting my time and gas driving to the unmanned location.William C.
Thanks for good experienceCLIFFORD N.
Had a reservation but on day of pick up we had to wait at least 1.5 hours. There was a problem the car hauler. If we knew there was a problem, we would have gone to someone else. We have used U-haul on several occasions.David M.
The 2 young guy employees made it easy. Very nice. Then received a call and email. Thank you.Duane D.