Took me forever to find a drop box. No signs indicating anything for drop off just an empty lot with u haul trucks. No staff onsite.
Valery D
Customer Reviews for Auto Barn NC LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy to find and quick to complete
EDWARD WTheir website stated that they were open until 6:30 pm on Saturdays. I got there at 5:05 and the place was locked up tight. Not the most inviting place anyways. I used the mobile return app which took me awhile but was, for the most part, easy. I just wish they were more accurate about their open hours...hence the negative review.
KARL BWhen returning the owner would not answer the phone, it was brought back on time but he didn’t enter the return time until the afternoon causing U-Haul to charge me for an additional day. I called him 6 times between 9:30am and 11:30 and he never once answered the phone leaving a message on the first call. This caused me to have to call U-Haul 3 times and having to be put on hold 10-15 minutes each time and finally they corrected the bill. Too many other places to rent from for me to go back there.
William SExcellent Customer Service. We are very satisfied. Mr. Dale is quick to reply and friendly.
Stephen JHad great conversations with this dealer
Arleen MServe coffee and donuts 🤠
Matt MMake sure that there are working lights.
Timothy TThis Spring Hope Uhaul location/contact (Dale) came through for me! Thanks!
Michelle W