Customer did not leave a comment.
Richard N
Customer Reviews for Auto Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There is nothing wrong with this location, but the entire process after the initial online booking was frustrating. U-Haul only guarantees the availability of the truck; they did not send the dollies and blankets I ordered, which I found out only the day before we needed the truck. We had a mad scramble to scrounge moving equipment on very short notice. I had to pick up the truck using the app, since it was before business hours, and was prepared with my drivers license and a fully charged phone, as required. I expected the checkout process to be five minutes; it ended up taking nearly half an hour with all the steps required, including an identify verification. Many of these steps could have been done beforehand. The truck had 90000 miles on it, and was on its last legs; fortunately the AC worked. Dropping off the truck was extremely frustrating. I stopped by the office during business hours, and was told to the use the app by someone who obviously had no idea how to handle U-Haul rentasl. The app is terrible. It says there are five steps to the drop off process. The first step is taking a picture of the odometer and fuel gauge. I ended up doing this three or four times, because the app jumped back and forth from step 1 to 2 to 1 to 3 to 1 to 5. I have no idea what step 4 is. In the end, the app said the truck rental was still active. I ended up turning in the keys to the office; fortunately someone else turned up who seemed have a clue, and said he would take care of it. I have absolutely no desire to ever use U-Haul again, and will go out of my way to avoid doing so.
Theo HNo instructions before taking the rental about the top-up the fuel before returning. Actual kms were less than estimated, Yet paid 6$ extra.
Vimal NGreat place to rent a U-Haul! Super friendly and professional!
Odette LAftrr booking online and declining the insurance the forced me to take and refused to let me take the t4ailer with out it, will n3ver deal with 5hem again, dont know if i will deal with your company again
John SVery competent, helpful, and friendly staff.
Andreas BReserved a truck and a dolly. After picking up the truck and driving it home to start loading my furnitures, i discovered that the dolly is missing. Customer support was abysmal. In the end i had to drive an additional 18 KM to get the dolly somewhere else, wasting gas money and my time. No compensation was offered.
daniel yStaff went above and beyond, providing service even though they were technically closed.
Walter OWhen we got to the location to pick up our truck, it turned out that someone else had already taken it 30 min ago, even though we were right on time for our booking. It took another 30 min to sort this out, and luckily, they were able to provide us with a replacement. When we dropped off the truck, I tried using the app to return it, and the amount to pay in the app was 96 CAD. However, we had already prepaid at the counter in the morning, so we went in to return it there. After the worker filled out our details, it turned out we had to pay 138 CAD! When I told him that the app was showing 96, he told us to contact U-Haul to sort it out. Would not recommend!
IULIIA EThe location is primarily an automotive center, so U-Haul seems to be a side gig. At the time of drop-off, there was only one truck at this location. There was no problem dropping off the trailer. There was plenty of room to park the trailer.
GARTH CNothing
BRIAN P