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REGINALD C
Customer Reviews for Auto Medics of McDonough LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The online pickup was not smooth and took forever before the truck could be picked up once arrived at the location. Waited over an hour to pickup because verification was needed and directions for pickup were not clear.
Kevin WThe site is not well kept. Did not assist in hooking up the trailer. Signal bad for uploading driver license.
VONLEY CBelow average
Robert SGreat customer service
Sharieka HNo I would not recommend this to anyone I know, in fact I will let every I know to not use this service, after being, told wrong information and being over charged no thank you.
Shonique BIt took me 2 hours to register foe self check out, since mo one was there. Then the dolly I ordered was not there. It was hot and difficult and I spent 1 1/2 hours on the phone.
Nancy BThis location by far was one of the best experiences I’ve had at U-Haul. The young men there were awesome.
Cimone EThis spot was convenient, but easily to miss. Too many vehicles cluttered the area. In/out can be blocked at times. A little congested. Convenient but Small location. Customer service was great.
Belinda TMaintenance your trucks
Sonia BThe dude with dreads who helped me was the absolute best.
JOHN HRepresentative did not offer more mileage when my trip was already 40 miles, they only gave me 35 miles. I had to pay for the additional miles.
Tamela GThis location vehicles are not in operational condition due to multiple lights on the dash was illuminated and when I reach out to company they would not accommodate me as far some type of discount based on vehicle.. Door closure sensor was faulty which kept saying close door and tire pressure was faulty with front tire with about 75psi and rear about 55psi .. I will not be renting another U-Haul.
Darius SExcellent customer service.
William MBetter return app
Harold SPromised credit due to mileage issues was rescinded by owner of the pickup location. I was cheated out of my money and as a customer of over 25 years , I feel very betrayed. My Facebook page will tell my story.
Michelle AThe low tire pressure light kept coming on. I asked before I left but the guy said it was seatbelts. I knew it was tire pressure but the words didn’t show up until after I was driving. They weren’t rude. But they weren’t friendly. They WERE efficient
Penny KThe van was pretty dirty when I got it, and I was just hoping U-Haul wouldn't charge ME for it. When I returned the van, half an hour ahead of closing on Friday, the clerk said he'd check it in "soon," and assured me I could leave. But apparently that was not done til Monday morning. So I was kind of in a state of uncertainty as to whether I'd be getting charged extra for returning it late. But a U-Haul rep called me on Saturday to ensure that I'd returned it and assured me that everything was fine.
John BGreet and walk the customer thru the whole process to build a level of trust instead of rushing thru the process. Then I get overcharged for my transaction making pissed poor excuse on how the overcharge happened after fact.
Chris JGreat 👍
Charles wQuick and easy rental. Friendly personnel.
Alton DEASY SIMMPLE PROCESS
Sean GStop charging .99 cents per mile and the rental rate. This truck was nasty and only had a quarter tank of gas. .
Kathy MI was charged $95 for the rental of the 10” truck but the truck is advertising for $19.95.
Jede NIn-out picking and dropping off.
john pOne tire sensor needs to be replaced.
Laurie WOH MY GOD! WHAT A NIGHTMARE! I have NEVER had a bad experience with U-haul until I ran into these characters! MY FAULT I did NOT take pics, had I done that I would have received a refund but my advise is DO NOT RENT FROM THIS LOCATION! Our vehicle had feces on one of the walls, and was filled with maggots and flies and the floor was dirty as if thrown into the back! Why didn't we take pics? First just outright surprised 2nd it was super hot and no matter what we still had to move and this location was closed for the rest of weekend so we couldn't get another truck 3rd the priority was get it cleaned and GET OUT PIcs didn't come to mind until AFTER we were done (DUMB on my part) So renter BEWARE if you want to take a chance on renting from them .... #1 INSPECT vehicle thoroughly #2 if you're in a rush and don't then u might end up cleaning someone else's mess but under NO CIRCUMSTANCES make my mistake and DO TAKE PICS!
GAYLE HMy experience at this location was superb. The front desk attendant was very friendly and personable; she made me feel like I was someone special. In addition, she was quickly attentive to my needs upon receipt and return of the vehicle. What a pleasure!
Sandra M1st time going to this location. Friendly, prompt, & professional
Joshua WGas was not at 3/4 tank and I was charged for putting it right back where it was I have photos to prove. Unacceptable.
Denise HThe lady that helped me was very friendly and thorough in her explanation of the rental contract and procedures.
Steve PThe truck I rented was old the front end shook so bad when on a bumpy road also the tail gate or door would not hardly open and close and the cab had left over items from the previous move
James CYour truck was low on oil, I asked the person on duty for a quart of oil and he said they didn’t supply oil and that the oil capacity was sufficient to accommodate the shortage.
Kendall LThe entire experience was great! From the booking through the return. I was able to get a reservation very quickly and got great assistance with the setup. I had a bad experience with another local U Haul dealer but this one more than made up for it.
Frederick STurn truck in a day early could not tell me if I got a refund
Kenneth BThis is by far the best location ever!! Both Jessica and her husband J was awesome and provide unbelievable great service. They was on point and helpful. Couldn't have it any better! They both are just awesome!.
Androuge ANothing. Everything was great
Eric SThis is an awesome UHaul place. Lots of trucks, van and trailers to choose from and great customer service. This place also service cars. It would be nice to widen the parking lot to accommodate customer getting their car service and customer picking up their UHaul.
ricardo GNo lights worked on trailer
Patrick WI returned the Uhaul to this location while it was closed however, it was not well maintained or professional looking whatsoever.
Saharah TRented equipment for one day and was charged for two. I'm guessing he didn't see the trailer setting in the place he told me to put it. It was an before business drop off. I'll not believe or trust him next time to check the trailer in on time.
Robert SNot rip off customers on the gas!!! We only drove 40 miles added 2 gallons of gas and then were charged for 5.3 gallons!!!! NO WAY THIS WAS CORRECT. My bad for not taking a picture but you won't get me again!!!!
wanda hI was told that I would receive a credit for gas but my charges do not reflect that. I picked it up on 1/4 tank and dropped it off with almost 1/2 tank. Also, the truck had a oil leak that spilled onto my new driveway.
Deborah SThe location switched the trucks and charged me for an extra 300 miles. They did not turn the truck in until the next day.
GARY F