Customer Reviews for Auto Ranch Limited East
(U-Haul Neighborhood Dealer)

158 reviews

2015 Innisfil Beach Rd   Innisfil, ON L9S4B4

(705) 417-1549

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 10 am–2 pm

Services at this Location:

Contact Us

(705) 417-1549

2015 Innisfil Beach Rd
Innisfil, ON L9S4B4

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 10 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Chiffon H 
Rating:
1.0

The poor rating is for the app not working, not this location but for our original booking at the other location in Stroud. Thankfully this location was open and could help us. We had to get a bigger truck than we needed and experienced major delays. The tech support line didn't answer. We were completely stuck. Very stressful.

Sarah K 
Rating:
5.0

Great Service, easy process.

Daniel C 
Rating:
5.0

Agent was very friendly and efficient

MARIO P 
Rating:
5.0

Customer did not leave a comment.

Darcy H 
Rating:
5.0

Very understanding and caring, patience would recommend to friends and family 👪

Yvonne R 
Rating:
5.0

Everything was excellent. Love U-Haul!!

Kai W 
Rating:
5.0

Customer did not leave a comment.

ELEN J 
Rating:
3.0

Truck needs a deep clean, air freshener due to smelling like cigarettes and new breaks.

Keira F 
Rating:
4.0

Customer did not leave a comment.

Robert G 
Rating:
5.0

Thomas was the best 👌

ELEN J 
Rating:
5.0

Great service from Thomas, friendly and helpful made rental process easy. Ellen

ELEN J 
Rating:
5.0

While I had many complaints about the rental process itself (finding out less than 24hrs before my booking that the truck I wanted didn't exist, etc.) , this location was great and the customer service was great. I was trying to do after hours drop-off and my locations services weren't working. Staff came outside and did everything for me without being asked, and took a lot of the stress off the process.

Hannah P 
Rating:
3.0

Customer did not leave a comment.

David M 
Rating:
5.0

Thomas was great, very helpful and made the entire rental process very easy. Highly recommend.

ALEXANDRA H 
Rating:
5.0

Customer did not leave a comment.

PHOEBE F 
Rating:
5.0

Customer did not leave a comment.

Jack C 
Rating:
3.0

Customer did not leave a comment.

Colleen S 
Rating:
4.0

Customer did not leave a comment.

Dave F 
Rating:
5.0

Excellent

MANZAR W 
Rating:
3.0

My reservation was not held, and my truck was assigned to someone else, I was overcharged for the gas and mileage.

ARTURO M 
Rating:
5.0

Very quick easy service

Richard H 
Rating:
5.0

A chauffeur lol My experience with the Innisfil location Nothing all went well Thanks again 👍

RAPHAEL E 
Rating:
5.0

Customer did not leave a comment.

ANTONIO F 
Rating:
4.0

Customer did not leave a comment.

KELLY O 
Rating:
2.0

I dropped the trailer off at 15:00 on Sunday. I picked up the trailer at 16:30 on Friday. Yet I was charged 3 days. In fact I was 2 days and only used it 2 days.

Rich M 
Rating:
5.0

Nothing

DOUG P 
Rating:
4.0

The process was quick and straight forward. No complaints.

Eric C 
Rating:
5.0

Customer did not leave a comment.

Shawn A 
Rating:
5.0

Customer did not leave a comment.

Dan W 
Rating:
5.0

Customer did not leave a comment.

guile s 
Rating:
5.0

Customer did not leave a comment.

erin a 
Rating:
5.0

Customer did not leave a comment.

Nicole M 
Rating:
5.0

Customer did not leave a comment.

Ariel D 
Rating:
2.0

No one was there. Barely anywhere to park.

Jennifer N 
Rating:
5.0

Everything was excellent and Thomas was excellent to deal with.

VINCENZO V 
Rating:
5.0

Customer did not leave a comment.

IAN R 
Rating:
5.0

The gentleman that rented me the trailer was professional and courteous, he even came out and hooked the trailer up to my pickup truck for me. Excellent service !!!

Thomas M 
Rating:
1.0

charged me an 3 days when i only had for 2

Tristan L 
Rating:
5.0

Customer did not leave a comment.

Dan Z 
Rating:
5.0

Customer did not leave a comment.

Barbara A 
Rating:
5.0

Customer did not leave a comment.

Pither T 
Rating:
5.0

Thomas was fantastic. He is a licensed mechanic with great customer service skills. I have rented from Uhaul before I rate this location and staff 10 out of 10. Thank you Anthony

Anthony M 
Rating:
5.0

Customer did not leave a comment.

Yvonne R 
Rating:
5.0

Customer did not leave a comment.

Gilbert Q 
Rating:
5.0

Customer did not leave a comment.

John W 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER T 
Rating:
5.0

Customer did not leave a comment.

Yvonne R 
Rating:
4.0

Customer did not leave a comment.

IRVING L 
Rating:
5.0

We got the truck right away. Everyone was very friendly. I forgot to check the mileage and Thomas assisted me when I called.

KAREN D 
Rating:
2.0

Customer did not leave a comment.

FRED B 
Rating:
5.0

Really great customer service.

Rohit S 
Rating:
5.0

Nothing to improve here. The manager had the truck I had reserved ready when I arrived and it was clean and operated flawlessly. Having used the online reservation tool made the pick up and drop off seamless and quick. I will definitely use U-Haul and especially this location for any future vehicle rentals and recommend them to friends and acquaintances.

Douglas E 
Rating:
4.0

Customer did not leave a comment.

Jerry D 
Rating:
5.0

No improvement needed. Thomas was excellent he went out of his way to accommodate me, he is the best U-Haul dealership I have ever used. I cannot thank him enough for all the help he did for me. Everyone should know what a wonderful human Thomas is. Thank you from the bottom of my heart.

jordyn g 
Rating:
5.0

Customer did not leave a comment.

Olena F 
Rating:
1.0

Overcharged me

Manoj G 
Rating:
4.0

We dropped off at night and confirmed via telephone the next day. Gentlemen very friendly and helpful

Ruby M 
Rating:
5.0

Customer did not leave a comment.

DON L 
Rating:
5.0

This Uhaul location is very professional, everything went very good, fast, no complains at all. I recommend it to everybody who needs help with transportation and moving. Chuck.

Chuck L 
Rating:
1.0

Needed a bigger truck had to make 10 trips to storage with a little truck was not impressed at all cost me way more money that I don't have being on a pension plan .next time I'll go somewhere else. On top of that had to switch trucks 5 times valuable time lost.

Roger N 
Rating:
5.0

amazing customer service.

James B 
Rating:
2.0

The drop off system wasn’t loading properly. Each time I had to retake the photos of the truck. Perhaps allowing the images to be saved or used from the camera roll would help with this issue.

Ryan C 
Rating:
5.0

Thomas was very helpful and friendly. Thank you

CECILIA M 
Rating:
5.0

Excellent customer service ! Thank you

RUSS K 
Rating:
5.0

Thomas , was helpful and friendly . I appreciated his help .

Dennis A 
Rating:
5.0

Great customer service and very helpful. Thanks

PARMINDER S 
Rating:
1.0

Trailer came with a four pin for lights. My truck has 7 pin. Was told to go to Canadian tire to by an adapter. Let me drive away with no running lights. Cost me $40 for the adapter. Not very happy.

Craig B 
Rating:
4.0

The gentleman at this location dealt with our issues of not having the 26 foot truck we requested very well. When the trailer lights did not work on the truck, he managed to get another truck within 15 minutes of discovering the problem. For a stressful move of a house with not having the proper size truck we requested from Uhaul, this gentleman had great costumer service.

Phil w 
Rating:
5.0

Customer did not leave a comment.

Mellisa L 
Rating:
5.0

Customer did not leave a comment.

KEITH H 
Rating:
5.0

Customer did not leave a comment.

Artem Z 
Rating:
3.0

Hard to find as the main road is under construction and Nav sent me on a wild goose chase

Robin H 
Rating:
4.0

Customer did not leave a comment.

Nancy V 
Rating:
5.0

Customer did not leave a comment.

Terri C 
Rating:
5.0

Nothing. Customer service was top notch and the truck was exactly as you would expect. Clean and no issues!

Candice W 
Rating:
3.0

No signage. Drove by it 4x. No one available. Returned the truck using the app which was actually quite easy to use. Hopefully I completed the return properly.

Norm L 
Rating:
3.0

Van had dirt inside, but it didn't matter for my use. I think if I was moving house hold items, it may have been an issue. The person who signed me in, was very pleasant and helpful. However, the hours said open until 2:00. I rushed back to get the van returned before 2:00, but the office had closed early. Also, I had a $25 coupon to use, which I had entered at the time of on-line reservation. It did not show up at the time of check out and I had to pay the whole amount. I will sent a note to customer service with regrads to the payment.

Janice M 
Rating:
5.0

Customer did not leave a comment.

CHRIS S 
Rating:
5.0

Customer did not leave a comment.

CARLOS C 
Rating:
5.0

No comment 😊

CAROL R 
Rating:
5.0

The first location I went to ( the place I origionally booked) was not set up for me to pick up the van. I had scheduled to pick it tp at 6:30 but then the place closed at 5 and was not set up for mobile pick up. So i had to call and get the location changed. An error in the booking process but me in a position that I was very uncomfortable with. It was dark by the time I had to pick up the can alone in a very dark parking lot.

JAMIEELIZABETH M 
Rating:
5.0

All good. Loved the online reservation and check-in. The people were friendly. Took 2 minutes to get the truck and go.

Teodor M 
Rating:
5.0

Customer did not leave a comment.

MICHELE K 
Rating:
5.0

Customer did not leave a comment.

Angela K 
Rating:
5.0

Customer did not leave a comment.

GABRIEL-EDUARD C 
Rating:
5.0

Exceptional vehicle options and customer service.

GABRIEL-EDUARD C 
Rating:
5.0

Great service Would recommend to everyone I know. Thank you for your service

craig m 
Rating:
5.0

Customer did not leave a comment.

Wendy K 
Rating:
5.0

I did not get a receipt via email for this rental

David F 
Rating:
5.0

Super nice peoplw, very helpful

Dorothea S 
Rating:
5.0

The roof leaked! Plus, The steering wheel had to be turned to the right for the truck to go straight—likely needed a major alignment

Peter D 
Rating:
4.0

Address is incorrect! ..It is not Auto Ranch.. There is an Auto Ranch on Innisfil Bch Rd.. They used to be a UHaul dealer and there is still a sign up.. Very confusing..

George S 
Rating:
5.0

No improvements were needed

Daniel C 
Rating:
5.0

The dealer was more than helpful. Would suggest this location to anyone!

Scott s 
Rating:
5.0

The best Uhaul experience I have had. The Uhaul representative was, knowledgeable, professional, kind. The truck was cleared of snow and warmed up excellent service to me as a customer.

Kaye K 
Rating:
4.0

Customer did not leave a comment.

samantha m 
Rating:
5.0

Customer did not leave a comment.

Yemlih Y 
Rating:
5.0

Customer did not leave a comment.

Amanda F 
Rating:
5.0

Customer did not leave a comment.

Wilson A 
No reviews have been submitted for this location.

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