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David M
Customer Reviews for Auto Ranch Limited East
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thomas was great, very helpful and made the entire rental process very easy. Highly recommend.
ALEXANDRA HExcellent
MANZAR WMy reservation was not held, and my truck was assigned to someone else, I was overcharged for the gas and mileage.
ARTURO MVery quick easy service
Richard HA chauffeur lol My experience with the Innisfil location Nothing all went well Thanks again 👍
RAPHAEL EI dropped the trailer off at 15:00 on Sunday. I picked up the trailer at 16:30 on Friday. Yet I was charged 3 days. In fact I was 2 days and only used it 2 days.
Rich MNothing
DOUG PThe process was quick and straight forward. No complaints.
Eric CNo one was there. Barely anywhere to park.
Jennifer NEverything was excellent and Thomas was excellent to deal with.
VINCENZO VThe gentleman that rented me the trailer was professional and courteous, he even came out and hooked the trailer up to my pickup truck for me. Excellent service !!!
Thomas Mcharged me an 3 days when i only had for 2
Tristan LThomas was fantastic. He is a licensed mechanic with great customer service skills. I have rented from Uhaul before I rate this location and staff 10 out of 10. Thank you Anthony
Anthony MWe got the truck right away. Everyone was very friendly. I forgot to check the mileage and Thomas assisted me when I called.
KAREN DReally great customer service.
Rohit SNothing to improve here. The manager had the truck I had reserved ready when I arrived and it was clean and operated flawlessly. Having used the online reservation tool made the pick up and drop off seamless and quick. I will definitely use U-Haul and especially this location for any future vehicle rentals and recommend them to friends and acquaintances.
Douglas ENo improvement needed. Thomas was excellent he went out of his way to accommodate me, he is the best U-Haul dealership I have ever used. I cannot thank him enough for all the help he did for me. Everyone should know what a wonderful human Thomas is. Thank you from the bottom of my heart.
jordyn gOvercharged me
Manoj GWe dropped off at night and confirmed via telephone the next day. Gentlemen very friendly and helpful
Ruby MThis Uhaul location is very professional, everything went very good, fast, no complains at all. I recommend it to everybody who needs help with transportation and moving. Chuck.
Chuck LNeeded a bigger truck had to make 10 trips to storage with a little truck was not impressed at all cost me way more money that I don't have being on a pension plan .next time I'll go somewhere else. On top of that had to switch trucks 5 times valuable time lost.
Roger Namazing customer service.
James BThe drop off system wasn’t loading properly. Each time I had to retake the photos of the truck. Perhaps allowing the images to be saved or used from the camera roll would help with this issue.
Ryan CThomas was very helpful and friendly. Thank you
CECILIA MExcellent customer service ! Thank you
RUSS KThomas , was helpful and friendly . I appreciated his help .
Dennis AGreat customer service and very helpful. Thanks
PARMINDER STrailer came with a four pin for lights. My truck has 7 pin. Was told to go to Canadian tire to by an adapter. Let me drive away with no running lights. Cost me $40 for the adapter. Not very happy.
Craig BThe gentleman at this location dealt with our issues of not having the 26 foot truck we requested very well. When the trailer lights did not work on the truck, he managed to get another truck within 15 minutes of discovering the problem. For a stressful move of a house with not having the proper size truck we requested from Uhaul, this gentleman had great costumer service.
Phil wHard to find as the main road is under construction and Nav sent me on a wild goose chase
Robin HNothing. Customer service was top notch and the truck was exactly as you would expect. Clean and no issues!
Candice WNo signage. Drove by it 4x. No one available. Returned the truck using the app which was actually quite easy to use. Hopefully I completed the return properly.
Norm LVan had dirt inside, but it didn't matter for my use. I think if I was moving house hold items, it may have been an issue. The person who signed me in, was very pleasant and helpful. However, the hours said open until 2:00. I rushed back to get the van returned before 2:00, but the office had closed early. Also, I had a $25 coupon to use, which I had entered at the time of on-line reservation. It did not show up at the time of check out and I had to pay the whole amount. I will sent a note to customer service with regrads to the payment.
Janice MNo comment 😊
CAROL RThe first location I went to ( the place I origionally booked) was not set up for me to pick up the van. I had scheduled to pick it tp at 6:30 but then the place closed at 5 and was not set up for mobile pick up. So i had to call and get the location changed. An error in the booking process but me in a position that I was very uncomfortable with. It was dark by the time I had to pick up the can alone in a very dark parking lot.
JAMIEELIZABETH MAll good. Loved the online reservation and check-in. The people were friendly. Took 2 minutes to get the truck and go.
Teodor MExceptional vehicle options and customer service.
GABRIEL-EDUARD CGreat service Would recommend to everyone I know. Thank you for your service
craig mI did not get a receipt via email for this rental
David FSuper nice peoplw, very helpful
Dorothea SThe roof leaked! Plus, The steering wheel had to be turned to the right for the truck to go straight—likely needed a major alignment
Peter DAddress is incorrect! ..It is not Auto Ranch.. There is an Auto Ranch on Innisfil Bch Rd.. They used to be a UHaul dealer and there is still a sign up.. Very confusing..
George SNo improvements were needed
Daniel CThe dealer was more than helpful. Would suggest this location to anyone!
Scott sThe best Uhaul experience I have had. The Uhaul representative was, knowledgeable, professional, kind. The truck was cleared of snow and warmed up excellent service to me as a customer.
Kaye KParking is tight and limited at this location. Hard to park large vehicles. However, there is an overflow lot across the road, which I was able to use.
Venkatraman SYour staff made a change to our reservation -this was to a location over 100km away, and there was only an attempt to inform us less than 24-hours before our move. We lost an additional $150 because we were 4-hours behind on our move, lost entry to our accommodation and had to spend an additional $170 on our hotel because we were late for check-in and lost a whole additional half-day because of this. We also lost money on gas. The staff would not accommodate our suggestions for allowing us to use a local vehicle instead of us having to drive 1.5-hours to a different city and 1.5-hours back. We also spent hours on hold with customer service trying to find a solution. The staff would not even assist my husband with hooking up the auto-transport when he asked. It was an absolute nightmare.
Leah JBook 2 months in advance to the stouffville location. I had to pick up truck in Innisfil 71k away . Was give 100k to help but was not enough the drive was far to go to storage and then 230 k away with truck.
Stephanie BThe location was fine. Overall not happy with uhaul as I was suppose to pick up at a different location. I got a call the day before pick up saying they didn’t have a truck for me … even though I booked almost 3 months prior. The closest truck was 115 KM away from my originally pick up spot. The manager Amanda was the least empathetic and least helpful person I’ve ever had to talk to with customer service of any business. Her solution of giving me a $150 credit for my $9000 truck rental is laughable, especially now having to drive an extra 345 km just to get the truck and get back home.
Jon SPoor pick up experience!!! Location did answer phone or open at all (hours were supposed to be 9 to 1) no one there! Complete disaster they shouldn't even have uhaul at that location if you can't get in touch with them!
Michael hThe air conditioning did not work but not a big deal !
IRVING L