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JEREMY C
Customer Reviews for Auto Ranch Limited East
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Front left tire was low when i got it home to load. It held air for the round trip. Check for slow leak for next rental
RANDY MI understand that its difficult to do but the truck had lots of snow on the roof. This was very hazardous for those driving behind us as we departed the location
Carol SAll was good
ROBERT Git was a last minute moving job and they got me the perfect vehicle for the day....
DANIEL WThe U-Haul app is impossible to use. Thankfully the location was open and the staff extremely helpful or I would not have received my rental.
BYRON KFriendly & fast service
MARINO FI don’t know their names but the gentleman and the young lady were completely professional very easy to deal with and super helpful
MICHAEL COn line ordering easy as well when we picked up truck the process went smoothly and the team at the pick up location were very helpful and polite !
Stephanie Severything went well just was missng the moving blackets
DANIEL Battendant very rude
ROBERT VThomas is awesome!
JASON PPicking up and dropping off was an ease. It was a pleasure for sure
Thomas GDifficult to park when returning the truck. Parking seemed to be overcrowded somewhat. Overall was fairly seamless pickup and return Thank you Uhaul!
Kate DHave used this location twice. The facility is easy to find, accessible and clean. Staff is polite, helpful and knowledgeable. I would highly recommend this location. I have used another location in Barrie, in the past, that I was not happy with.
MARLA SVery clean and reliable service would recommend
Yvonne RVery helpful and knowledgeable. 5 star service.
SOLOMAN WNo comments, I was pleased and already recommend your location to a neighbour
EDWARD MReally helpful staff and accommodating.
DUKE AAmazing experience. Fast, friendly and helpful service.
TERRY NLocation was great and customer service was even better!
MICHAEL FCustomer service is very excellent would recommend anytime
YVONNE RAt drop off the driveway was blocked off
Jamie DMore staff for customer service
SANDRA BWasent informed it was a mobile check in location, the customer service agent was disconnected and made no attempt to call back. The discount i was supposed to receive was never applied. As a Google top reviewer I plan to review bomb for screwing me.
Chris VNothing we got the job done and was very happy with the truck great day
Maggie HI have a complaint about a U-Haul rental. I recently had to pick up a part from Montreal and take it to Innisfil. I checked to see what the rental costs would be. I saw that it was a three-day trip, not a one-day rental. I went to my nearest U-Haul store and rented the trailer. I picked it up May 1st at 2:30 pm and dropped it off May 2nd at 5:20 pm. When I got charged for two days, I was surprised because I thought it was a three-day rental.
TAMER AThe service was friendly and laid-back. The location had an ample number of trucks of various sizes available. They even moved vehicles around so we could leave our own vehicle there for the length of our rental (between 3 and 4 hours). We would definitely rent from them again.
KRISTIAN SStaff member was friendly and approached immediately as I arrived - ensuring I did not need to wait.
Charles GGreat customer service and top of the line service too they safe is very much understanding with ur time too highly recommend them
Rebecca BThomas was very professional & accommodating in assessing our rental needs ensuring unit was prepared and ready for p/u on time.
MICHAEL NI'm sorry, but the car was dirty inside, there was almost no gas.
Vitalii TDrop location was closed because of power outage no power in the town and I couldn’t not fill up the truck they charged me $30 for service and 37 litres $68 for 90 miles 148 kilometres I am truck driver I know white 37 litres you can drive 300 kilometres n
CHIA CI did not opt for the insurance but was charged for it when my brother picked the truck up. Unacceptable.
Zainab QGreat to deal with
BRIAN JNothing to improve!!
Donald BEasy peasy
MATTHEW GNice gentlemen onsite. Quick and easy
Geremy MNo one assisted me at this location- I went after hours. And dropped off the truck. There was a clean and open spot for us to part the truck. And the key drop off was easily found.
Andria BThere was nothing wrong with this location. Unfortunately, it was not my original location for pickup. Not sure why I book a truck at a location and it is not there when I go to pick it up. I believe I was guaranteed a truck as well. And this did not happen. I believe I should be getting some kind of refund.
STEVEN DGreat uhaul place… super friendly Never had to wait.. Equipment reserved is always there and ready to go. I try to book from this spot everytime..
MATTHEW GNot a thing. Thomas has customer service down to an art. Thank you.
Nancy TEasy pick up and drop off - friendly service
Kieran MThis location has no signage and no lighting. Although on a main street, it was difficult to locate the entrance in the evening when it was dark and there was no clear area to park the truck. Some lighting at the entrance and in the yard would help.
FRANCO SThis location saved my move. I cannot thank them enough. The first location that I rented from on Bayfield Street rented me a truck that broke down 5 minutes down the road to an issue with the shifter. When the tow trucker drivers arrived, they laughed because they worked on this truck the day before and knew exactly what the issue was. I ended up dropping the original truck off at the nearest U-Haul location which was on Essa Road. I then was redirected to a rental available at Auto Ranch. There was a ton of confusion on the back end but they got it done for us. Their customer service was 10/10, super friendly and worked hard to get everything sorted out for us. I will say however that I’m super disappointed in my experience with the first location on Bayfield street and would greatly appreciate a call from someone above this location to further explain. My contact number is 705-790-6362
PHILIP TNeed a sign by road..
NICOLINO DThere were multiple snails in the truck, showcasing it was not clean.
Sasha GLocation needs lighting for after hours drop off and an 8 AM pick up option every day. 10 AM pick up time is too late for larger or longer distance moves.
DONLD MI was extremely disappointed with the false advertising in relation to the length of the truck I rented. I was expecting the overall box floor of the truck to be 15 ft. This is not the case. It was 12ft 10in. I needed 15 feet as the material I was moving was 14ft long. I was not able to move the material and returned the truck. 200 dollars wasted.
Bryan HEverything was smooth and perfect
BILAS AVery friendly and knowledgeable.
Mia HThomas was awesome to deal with. Would highly recommend the Auto Ranch for all your U-Haul needs.
VINCENZO VWhen someone books a truck, it would be nice to pick it up at the location requested or closer to the location requested and not hours away.
William WVery helpful. Check out process was efficient. They helped me book my original rental and recommended the best option for me.
DOUGLAS MGreat location, actually open and took no time at all to get and return my truck. If only all Uhaul locations were like this!
KAREN CExpensive fees from uhaul. 1 star to U-Haul 5 stars to the pickup location
Randy IAmazing customer service from this location. Would deal with them again.
JENNIFER CNew cell phone check in system works well if you have data on phone. Attendant was at pick up location, I don't have data. Would not have been able to get truck if he wasn't there.
MICHAEL R