Customer Reviews for Auto Store Of NC
(U-Haul Neighborhood Dealer)

185 reviews

4964 Reidsville Rd   Walkertown, NC 27051

(336) 754-8136

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(336) 754-8136

4964 Reidsville Rd
Walkertown, NC 27051

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JOHN Z. 
Rating:
3.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Terrell T. 
Rating:
5.0

Perfect and the staff went out of their way to help!

Rowland A. 
Rating:
5.0

Customer did not leave a comment.

Alvin R. 
Rating:
5.0

Everything was great This location was very very good

MIGUEL G. 
Rating:
3.0

Customer did not leave a comment.

Alexander M. 
Rating:
5.0

Lower the cost per mile to a more reasonable amount.

BARBARA M. 
Rating:
1.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Keep doing what you are doing great customer

VERNELLE F. 
Rating:
5.0

Truck was right where they said it would be. The mobile pick up process was confusing - I did not know I would need to call two people to prove it was me (it was early so I struggled on who to find). That information would have been helpful before so I could have planned accordingly. But, that's not a fault of this location, the truck was where they said it was, and all was well.

Daniel K. 
Rating:
3.0

Customer did not leave a comment.

Robert D. 
Rating:
2.0

My question is this. When I scheduled a time and place for pick up, and drop off.. then paid, why did my place of pick up change to 12 miles away, and no more miles added to my allocation? Uhaul changed this on me with out speaking to me in advance. Why was I also charged an addition amount? I returned the truck earlier than scheduled. This isn't very customer friendly. And truly makes me want to never use this company again.

WILLIAM H. 
Rating:
5.0

Customer service at this location was excellent. Extremely friendly and accommodating.

Victor B. 
Rating:
5.0

It is great as is

RENA R. 
Rating:
4.0

Military discount, I am a Veteran and there is none. Please.

William F. 
Rating:
4.0

It's very hard to judge the exact gallons to put back especially if it's not on full when you start out. I was charged a fee for being short by 2 gallons.

SONYA R. 
Rating:
5.0

Customer did not leave a comment.

Kaylee L. 
Rating:
2.0

Check engine light was on, check fuel cap light on constantly, my belongings got wet in the truck, late and useless response from roadside service.

Kristina B. 
Rating:
3.0

There was no one at the drop location. The drop off on line was very helpful.

MILTON C. 
Rating:
4.0

Customer did not leave a comment.

Camelia T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
4.0

Customer did not leave a comment.

Gary R. 
Rating:
3.0

Customer did not leave a comment.

Cortilya F. 
Rating:
5.0

Customer did not leave a comment.

Francis M. 
Rating:
4.0

Customer did not leave a comment.

Darnysha N. 
Rating:
4.0

My initial reservation was a disaster. U haul did not get a truck to us on time making us 8 hours late for a deadline. I was suppose to get a phone call within a couple hours after making a reservation but never got a call from the scheduling office to inform us of what was going on. We had to initiate all calls. Customer service was pathetic and we are seriously considering never doing business with U-haul in the future. We were supposed to get a 50$ discount from the home office for the headache but this never got passed along to billing. We will not be using U-haul in the future.

STUART J. 
Rating:
5.0

Customer did not leave a comment.

PAMELA M. 
Rating:
5.0

Customer did not leave a comment.

Sharon B. 
Rating:
2.0

Who cares

ANDREW SCOTT F. 
Rating:
5.0

This location is excellent- friendly, easy to work with.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

LANDON B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN A. 
Rating:
5.0

Customer did not leave a comment.

Nelson L. 
Rating:
5.0

Customer did not leave a comment.

Don B. 
Rating:
1.0

Y'all gave away my reserved uhaul. I'll never use uhaul again.

Amber F. 
Rating:
5.0

Great service, had what I needed when I needed it.

ANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

Chloe B. 
Rating:
5.0

Awesome customer service! Brandon made the process super easy!

Danny O. 
Rating:
5.0

Customer did not leave a comment.

Randall W. 
Rating:
2.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Nothing. Excellent service.

DANIEL J. 
Rating:
4.0

They just need to open sooner.

Roger H. 
Rating:
1.0

Unsafe location. Online check in failed since wrong key was left in drop box.

William P. 
Rating:
3.0

Customer did not leave a comment.

VICTORIA M. 
Rating:
4.0

Just keep up the good work

Charles G. 
Rating:
5.0

Customer did not leave a comment.

Raphal P. 
Rating:
5.0

Customer did not leave a comment.

Alan H. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
5.0

We visited 3 locations in search of the size truck we needed. All locations were very helpful and it was cheaper than what we were quoted by Budget. Uhaul matched the price and it was less. The personnel were very nice and very helpful, especially the lady at Marshall St. Location in Winston Salem , NC.

Deborah M. 
Rating:
5.0

Brandon was great to deal with.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

WILLIE H. 
Rating:
3.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY S. 
Rating:
5.0

Customer did not leave a comment.

Shaun T. 
Rating:
3.0

Taxes were ridiculous. Idk if this is across the board for all uhauls but I would not recommend a uhaul unless absolutely necessary, the fees and taxes are ridiculous.

Melissa A. 
Rating:
5.0

When I picked up the UHAUL it had an 1/8 of a tank of gas. I had to fill the UHAUL before I arrived at my destination. Then, I had to return the UHAUL with 1/4 tank of gas. In my opinion, you should return the UHAUL the same way you found it!

Dawn E. 
Rating:
5.0

everything was fast and great.

GARY K. 
Rating:
3.0

There was not a lot of parking available to return our auto transport and truck. And where we were able to park the truck it was very muddy.

SHAYLA T. 
Rating:
5.0

I do not know but I may find out soon

Trib W. 
Rating:
5.0

Very easy to work with this location.

Boyce S. 
Rating:
4.0

Renting from The Auto Store was a relatively smooth and easy experience. The people working there were friendly and professional.

Timothy P. 
Rating:
3.0

Miles price is a little high

robert J. 
Rating:
3.0

Customer did not leave a comment.

GLENN H. 
Rating:
1.0

I made a reservation at one location and get there and they had no trucks so they sent me to this location which delayed me from moving when i needed to. After getting the truck everything went well until the next morning when we called to verify where to turn it in. The rep had to find another drop off location because that one was full. She gave us a 20 mile credit which was nice. When i took it to the drop off location a very nice gentleman helped me named Mr. Moe. When he entered the information it showed i had the truck for 6 days and had 6000 miles which wasnt correct. I only had my truck for a day and i was aware that i would go over in mileage about 85 miles in addition to the 50 that went with the truck. Mr. Moe wouldn't charge me until he figured it out. He called to confirm that everything was taken care of with a 33.00 charge for the overage in mileage. When i checked my banking info they had charged me 84 additonal dollars. I had to call the 1800 number and the rep waived the charge after verification. I have never had an experience like this ever. It was a total inconvenience. I wont be using uhaul again.

Daphne S. 
Rating:
5.0

This location was unable to amend the contract from a 2 day rental to a 1 day rental. The rate out of this location to Ocean Isle Beach NC was double the rate out of Ocean Isle Beach, NC to Walkertown, NC back in May 2019. Disappointing.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Martha M. 
Rating:
5.0

Great Service Kind and friendly I was Very pleased

Aldine I. 
Rating:
5.0

Customer did not leave a comment.

CHIRISTAN M. 
Rating:
5.0

Customer did not leave a comment.

thlmasina F. 
Rating:
3.0

They did not have brochures for the insurance and the dolly was in poor shape, I didn't even get the furniture pads, because everything looked very used. My original location didn't have what I needed and U-Haul waited until 830p the night before to tell me I had to go to a different location. Poor communication.

Heather A. 
Rating:
5.0

This location is excellent! The personnel are outstanding, and went above and beyond expectations. I will definitely recommend these folks.

david C. 
Rating:
5.0

Customer did not leave a comment.

justin C. 
Rating:
4.0

Customer did not leave a comment.

Tony V. 
Rating:
3.0

Customer did not leave a comment.

robert O. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
3.0

Pick up/Drop off is easy and convenient. However the truck had not been swept out. There was some sand in the back. It also leaked in the back when it rained and my things got wet.

Jennifer B. 
Rating:
3.0

Kind of sketchy location. But drop off was easy. Working with the actual uhaul rental was the worst part and why I wont be working with uhaul in the future. We got the run around on where we could actually pick up a truck. We had to drive 30 extra minutes than we planned. I ordered the uhaul a week ahead of time and wasn't notified of any issues until the day before the rental was needed. Customer service was good and somewhat helpful. But uhauls system is terrible. The issues should have never happened.

Maegan M. 
Rating:
1.0

It took the location 3 days to check in my vehicle even though i parked ot right in front (bug truck u cldnt miss it) and put the keys in the correct location!! Which left me responsible until they felt like they wanted to check it in.

Bianca P. 
Rating:
5.0

Customer did not leave a comment.

Dianna B. 
Rating:
5.0

Customer did not leave a comment.

Alina H. 
Rating:
5.0

Customer did not leave a comment.

Ophelia M. 
Rating:
3.0

The paper work at pickup time should go much faster, since all information is filled out on-line when reserving.

Paul M. 
Rating:
5.0

Staff was very professional and helpful, it is a pleasure doing business with people that truly care about giving good service. THANK YOU! Beverly & Barry Glass, Kernersville, NC

BARRY G. 
Rating:
5.0

Customer did not leave a comment.

LATORYA C. 
Rating:
5.0

The staff was awesome.

Alysha C. 
Rating:
5.0

Customer did not leave a comment.

Haley L. 
Rating:
5.0

Customer did not leave a comment.

Wendell H. 
Rating:
5.0

everything was great...

Bryan B. 
Rating:
1.0

The people who run the lot are extremely rude heartless people who treated me and my family like we were less then them

jonathan M. 
Rating:
3.0

Was sent to the wrong pickup address twice by 1 800 gouhaul number. One location was in another town and was closed. I drove 64 miles per their instructions while paid people waited for the truck to show.

andrea R. 
Rating:
2.0

They couldn't find the trailer after we checked it back in. Called us and said it was missing after my husband physically talked to them upon return. Bad communication between employees, and apparently no security.

patricia R. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Melinda B. 
Rating:
5.0

Customer did not leave a comment.

shadonna T. 
Rating:
3.0

The tire was ripped. we were afraid of having a flat tired during the trip. Besides that, everything was good

Thaise S. 
Rating:
5.0

Great experience! Friendly staff.

Pat B. 
Rating:
5.0

Customer did not leave a comment.

Roger H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top