Customer Reviews for Automated Door Products Inc
(U-Haul Neighborhood Dealer)

364 reviews

195 Gap Creek Rd   Duncan, SC 29334

(864) 877-0218

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(864) 877-0218

195 Gap Creek Rd
Duncan, SC 29334

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

We have been to this location a few times and can never get a hold of owner and hardly seems to be at the location. Left unreturned messages. This last time our truck was not ready with the items we requested and being charged. Will never use this location again.

TODD M. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Great friendly service

Jeffery D. 
Rating:
5.0

We were charged for an extra day. Vehicle was returned on March 18, 2021 at approximately 4:20 pm not on March 19th. Sharon Barnett Cabinet Masters, Inc 867-877-9851

Jacob L. 
Rating:
3.0

We were unable to get the truck from the first place we went. So we had to make multiple phone calls to get it straightened out. Then we ended up having to go to a further location so it cost more. Most of the customer service we received was good. Just frustrating to be told the mobile pickup was available when it was really not.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

Customer did not leave a comment.

KEITH R. 
Rating:
5.0

Customer did not leave a comment.

GREGORYG A. 
Rating:
1.0

Customer did not leave a comment.

Kayla D. 
Rating:
5.0

Nice people good service

Roman M. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE T. 
Rating:
5.0

Again, everything was very good.

Ralph M. 
Rating:
5.0

Customer did not leave a comment.

Anthony E. 
Rating:
5.0

Customer did not leave a comment.

Victor L. 
Rating:
5.0

Customer did not leave a comment.

TYNETHA T. 
Rating:
3.0

Tire on auto-tow dolly was defective, flat when loaded with vehicle-load. Rental contract @ pickup reports half-tank. Startiing the truck, it's tank was 3/8's full.

James J. 
Rating:
5.0

Nice people good service

Roman M. 
Rating:
5.0

GREAT SERVICE,GREAT EQUIPMENT

JEROME P. 
Rating:
5.0

Everything was Great. Especially the Phone app for reserving and returning the unit. Thanks

LELAND C. 
Rating:
5.0

This is for uhaul specifically. Not the location I picked up and dropped of. Uhaul online reservations was made 2 weeks before I needed the truck. The email ubaul sent me saod a location to pick up. When I arrive. Its the wrong location. And uhal website never informed me

Melissa B. 
Rating:
5.0

Customer did not leave a comment.

Carlos A R. 
Rating:
5.0

Good service. Better in person than by using the i-phone I wish the truck had cruise control, but it handled well the fuel cap tether strap needs to have the screw tightened

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

DEARSON A. 
Rating:
5.0

Customer did not leave a comment.

Ashley D. 
Rating:
5.0

Customer did not leave a comment.

Sherry L. 
Rating:
5.0

None.

Sherry L. 
Rating:
5.0

Customer did not leave a comment.

Evalynn B. 
Rating:
5.0

Owner was very helpful, congenial, cooperative, professional and personalable

Barbara W. 
Rating:
5.0

Customer did not leave a comment.

Catherine S. 
Rating:
5.0

The process was easy and quick. The representative was kind and efficient.

Arelis M. 
Rating:
5.0

Great customer service.

CRYSTAL D. 
Rating:
4.0

Great U haul rental business`

Larry H. 
Rating:
5.0

Customer did not leave a comment.

Phillip Q. 
Rating:
5.0

Customer did not leave a comment.

Craig T. 
Rating:
4.0

A 6 x 12 trailer should have a jack!

Stacy R. 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM M. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

I think U-Haul has the best auto transport i have every seen anywhere in the world. Thanks for being the best.

Steven E. 
Rating:
5.0

Customer did not leave a comment.

amy L. 
Rating:
2.0

I reserved a 17' truck and my reservation was confirmed. When I went to pick up the truck, only a 15' truck was available. The smaller truck which required me to make 2 trips instead of 1 and I was billed for the additional millage due to the 2nd trip. Very disappointing!.

CARRIE P. 
Rating:
5.0

Customer did not leave a comment.

Graham B. 
Rating:
4.0

Customer did not leave a comment.

Maureen O. 
Rating:
5.0

The man who works there was super friendly and helpful. The location was clean and organized. Great place!

Brittany I. 
Rating:
5.0

This location was by far the best experience I have had. Friendly and helpful staff, great customer service. I will only rent from here moving forward.

DALE J. 
Rating:
5.0

Customer did not leave a comment.

Jedidiah H. 
Rating:
5.0

Excellent service

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Tynetha T. 
Rating:
5.0

Customer did not leave a comment.

geraldine F. 
Rating:
1.0

Turn truck in early and they were closed on Sunday. The self check in was log and took to much time.

MIKE M. 
Rating:
5.0

Customer did not leave a comment.

Wendy Q. 
Rating:
5.0

Customer did not leave a comment.

Stacey P. 
Rating:
5.0

Customer did not leave a comment.

Priscilla G. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Drop off location was great

Brianna C. 
Rating:
5.0

The online processing was difficult. The need for additional info such as an "alternate contact" should be clearly stated upfront and not when you're trying to pick up the truck.

Charles S. 
Rating:
5.0

Outstanding experience!

William J. 
Rating:
5.0

Customer did not leave a comment.

Iljas B. 
Rating:
5.0

Customer did not leave a comment.

MIKKEL B. 
Rating:
5.0

easy peasy

Adam G. 
Rating:
5.0

Keep up the Great work

Eddie H. 
Rating:
5.0

The owner was awesome to work with.

David G. 
Rating:
5.0

Great staff, friendly and very efficient service. The trailer was ready and waiting for us on time, clean and in great shape. Would highly recommend this location for anyone needing Uhaul trucks or trailers.

Allison P. 
Rating:
5.0

Customer did not leave a comment.

Steven E. 
Rating:
5.0

The truck was ready and waiting with excellent and quick service to get us on the road. Full of fuel and clean with no delays and no waiting. The drop off was just as easy as the pick up and I cannot say enough about the friendliness of the staff. Thanks so much.

Allison P. 
Rating:
5.0

Keith the owner was extremely friendly, flexible and helpful with the hookup to my vehicle. I have used this location several times and will use it again in the future if I need a trailer.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Outstanding customer service

Quay F. 
Rating:
5.0

Customer did not leave a comment.

LEE T. 
Rating:
5.0

Customer did not leave a comment.

DON K. 
Rating:
5.0

the gentleman who went through paperwork with me was friendly and helpful. there is nothing i would change about the service as it was a great customer experience from my end.

justin G. 
Rating:
5.0

Customer did not leave a comment.

Carl K. 
Rating:
5.0

Customer did not leave a comment.

Gary T. 
Rating:
3.0

The hold downs in this trailer were junk. They couldnt hold anything of substance so I had to continually check my cargo. On a 10 hour trip stopping every 50 to 75 miles added about an hour or more to the trip. Happy with Uhaul very disappointed with the trailer!!

Rich C. 
Rating:
5.0

Could not have been a better experience

Kim S. 
Rating:
5.0

Mr Rumsey was awesome

Audrey V. 
Rating:
4.0

I specified online one making the reservation that I did not want insurance. Insurance was forced placed onto my credit card payment. I have confirmed with USAA that I was completely covered with the trailer at the time of rental. While I would recommend location I would not recommend U-haul.

Jeff P. 
Rating:
3.0

Do not add insurance to the bill when it was not requested. Sneaky

Matt W. 
Rating:
2.0

We called the location twice and got voicemail both times. We drove there anyway to return the trailer and there was no Uhaul personnel there. The person working at the store that shared the space was nice and said the trailer would be checked in later by the Uhaul employee. We had her sign a receipt to insure we got credit for returning the trailer. Never saw your employee.

Eljean B. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Jackie Wayne J. 
Rating:
5.0

Customer did not leave a comment.

Theresa M. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

Nothing! Great service

Joe E. 
Rating:
5.0

Customer did not leave a comment.

thomas E. 
Rating:
5.0

Customer did not leave a comment.

Amy G. 
Rating:
1.0

Customer did not leave a comment.

Brandi R. 
Rating:
5.0

Customer did not leave a comment.

Coty F. 
Rating:
5.0

Customer did not leave a comment.

Jasmin J. 
Rating:
3.0

Charged me for cleaning after I cleaned the truck.

Abbas A. 
Rating:
5.0

your corporate telephone Customer service is the worst I have ever experienced. All combined I spend 1 hour 45 minutes on hold and NEVER had my call answered. Whoever is in charge of that department should be relieved of duty. A horrible experience!

Scott C. 
Rating:
5.0

Really nice guy

harrison B. 
Rating:
5.0

Great experience.

Johnny C. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

junearious M. 
Rating:
5.0

You need to hire more people on a corporate level, it took over two hours to speak with someone regarding roadside assistance.

dashun T. 
Rating:
5.0

Customer did not leave a comment.

Kathy T. 
Rating:
5.0

Customer did not leave a comment.

LEE T. 
Rating:
5.0

Customer did not leave a comment.

Bill H. 
Rating:
5.0

Customer did not leave a comment.

Morgan L. 
Rating:
2.0

No representative was available when I went to pick-up the truck, but U-Haul made it right by refunding $50 for the availability guarantee.

Clayton C. 
No reviews have been submitted for this location.

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