Customer Reviews for Automile Car Wash & Detailing
(U-Haul Neighborhood Dealer)

Rating:

5.0

Excellent service

Rating:

4.0

No need for improvement

Rating:

5.0

Good service and excellent customer care.

Rating:

5.0

Uhaul is a easy rental company since Canada has no competition. That's why Arizona plates??? I picked a uhaul up with no fuel. Had to fuel it to leave the rental 4 months ago and paid extra. This round dropped it off with an extra half a tank. Was told they don't give credit for extra fuel.... just rape you on less fuel I guess.

Rating:

3.0

Dropped off after hours but have picked up there previously and staff was good

Rating:

3.0

Gas legit on empty

Rating:

5.0

Very poor headlights need to be replaced.Hard to see at night.

Rating:

1.0

Actually have a worker that knows what he is doing. Total mess around

Rating:

4.0

I had ask the guy to come out and help me hook up

Rating:

3.0

Ensure customer receive all items ordered. I did not receive the furniture pads I paid for.

Rating:

5.0

The Asian gentleman in Wetaskiwin at the pick up point was great!! He was super friendly and smiley...awesome personality:)

Rating:

2.0

They should open on time, he was 20 minutes late

Rating:

4.0

Nothing

Rating:

5.0

All was great

Rating:

5.0

Everything was great! Was easy to book online and pick up/return and pay! Would y change a thing!

Rating:

3.0

The equipment i reserved was confirmed but not made available at time of pick up.

Rating:

4.0

Very efficient Very helpful We parked our car at the location and picked it up after the move with no issues

Rating:

5.0

Dealt with this dealer 3 times now and each time has been excellent

Rating:

5.0

Location owner went above and beyond to secure enough blankets for my rental several days before. Cannot express how much I appreciated that!

Rating:

2.0

The location at the drop off point is fairly clean it's just crowded and not very organized for the space and the product not a huge fan of the gentleman that owns that business. He shows in the actions and he's not about to hurry for anybody especially if you're moving and you're tired or your need to the location and don't know anyone he is not very friendly and I'm very helpful and he doesn't speak very good English

Rating:

3.0

This truck had zero suspension in the rear. It was extremely rough on the items I was carrying around.

Rating:

3.0

Only issue is I brought it back a day earlier and no refund or credit for bringing it back early

Rating:

5.0

Good service

Rating:

5.0

I only needed to rent the trailer for an hour to transport a vehicle locally. It would be nice if you had an hourly rental rate even if it was a third of the daily rate it would be worth it.

Rating:

4.0

The whole process from beginning to end was flawless. IMPRESSIVE

Rating:

4.0

Didn't have to much but did have the main moving van. Had to get car trailer and I closed trailer from other place

Rating:

3.0

Unfortunately, due to the location, there are a lot of drugged out addics around the entrance, and the woman in the U-Haul had to keep the door locked. And no fault of hers, if I was in there with passed out, and semi passed out Addie’s were in front of my shop, I would keep it locked as well. The drop off was very quick and efficient.

Rating:

3.0

Nothing the representative was very friendly and quick to deal with me.

Rating:

1.0

Fix your run down road illegal trailers.

Rating:

5.0

Have dealt with them many times. Always A1 service.

Rating:

2.0

Very poorly indicated drop area, almost no painted lines in parking area so really hard to tell how/where to leave equipment.

Rating:

5.0

Great seamless transaction. The trailer worked perfectly.

Rating:

5.0

When a customer makes a reservation that customer should be informed before arriving at the pickup location that the last family has not returned the truck I reserved is not back yet. However, after our initial shock, U-Haul customer service did an outstanding job to ensure our moving day worked out. Top marks for the U-Haul team that made our experience as good as it was.

Rating:

5.0

Staff were brilliant and so helpful. Not the location but Uhaul overall - sent a txt with a link to confirm vehicle registration and damages but I was in a town with little/no cell reception so couldn’t complete it. Maybe have it done on site before getting the keys or in paper.

Rating:

3.0

Location is great, the truck share app is horrible though

Rating:

5.0

All was good

Rating:

4.0

When dropping off we tried to mention that we had an extra dolly in the truck. As there was only 1 available (we reserved 2) at pickup location we had to scramble around for another one. I think it was put under a separate order. I asked if he wanted me to stick around and sort out any possible issues but he just took the keys and said no need. This didn’t leave me confident that it was ok.

Rating:

5.0

Quick and extremely courteous with check out......a nice change compared to the frustrating check in.

Rating:

5.0

I like the employees very friendly to talk to.

Rating:

1.0

I ordered a truck from Red Deer, AB but they phoned me the day before to say that they only had one in Wetaskiwin, AB. So I went there and collected it from there and left my vehicle. Once the job was done I phoned to find out whether I could return it to Wetaskiwin instead of Edmonton so that I could collect my car. So you charged me an extra $150. Why did they not tell me this before? I could have made a plan. I did not change the order

Rating:

5.0

The owners are fantastic to deal with, friendly, courteous and helpful.

Rating:

5.0

Nothing here.

Rating:

5.0

No improvement needed. The people at this location should be give credit for having excellent customer service. .

Rating:

5.0

They were great

Rating:

5.0

One of best customer service experiences super friendly and helpful I will be back for sure to this location Great job ......care and attention

Rating:

3.0

I would not recommend uhaul at all to anyone not because of the locations because of the service from uhaul itself and the moving help. It has been horrible from start to finish.

Rating:

2.0

Man at counter read his mail as I was standing in front of him. Box of truck was very dirty. Had to clean before using.

Rating:

5.0

I did not get the vehicle from the location that I wanted and when I returned the vehicle I had an additional charge of 67 km added to my bill. If I had gotten the vehicle from the Leduc location I would have never incurred this charge. I was not pleased with that part of the service