Customer Reviews for Automotion LLC
(U-Haul Neighborhood Dealer)

161 reviews

139 N Arch St   Milton, PA 17847

(570) 246-4193

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(570) 246-4193

139 N Arch St
Milton, PA 17847

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

BRIAN K 
Rating:
3.0

In general I didn't like mobile pick up. We were standing out in the heat waiting for verification and when we tried chatting or calling it seemed to take forever. The app skipped the initial photos of the vehicle and mileage. Other than that, we were able to use the van and return it with no issues.

Jennifer C 
Rating:
3.0

The location was closed on my pick up day so everything had to be done through the app or on uhaul's website. Nothing negative to say about the location itself as they had very little to do with my transaction. The truck did smell like someone hauled livestock in it.

Sherri P 
Rating:
1.0

Equipment was in terrible condition! Ramp on left side pulled all the way out and badly bruised my foot and leg. Marker Lights were out and I was told it was "my" problem. My contract was messed up several times when it was a very simple one way haul from Pennsylvania to West Texas. Rate was 286.00...I then got charged over 1300.00 dollars. Your service sucks and I refuse to pay it. Also speaking to attorney for pain caused by faulty Equipment

Jerrod H 
Rating:
5.0

Customer did not leave a comment.

Darren B 
Rating:
5.0

Great drop off spot, very friendly!

Gregory B 
Rating:
5.0

Customer did not leave a comment.

Marlin P 
Rating:
5.0

The employees at Automotion in Milton, Pennsylvania were all extremely nice and very helpful. It was very much appreciated on a very stressful and hot day. Thank you!

Alicia D 
Rating:
5.0

Customer did not leave a comment.

Gregory B 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY A 
Rating:
5.0

Customer did not leave a comment.

Beth p 
Rating:
3.0

Thank you!

Barbara R 
Rating:
3.0

The hassle of modern technology made for numerous issues and the operator of the location was less than cordial with corporate demands. We (the customer) had to seek resolution through the main portal on several occasions, Hopefully, the next business experience with U-Haul will be gratifying in old school manners.

Richard Z 
Rating:
3.0

Thank you!

Barbara R 
Rating:
5.0

Thank you!

Barbara R 
Rating:
3.0

The truck had trouble lights on, the truck kept telling me the gas cap wasn't tightened and the stabilitrack needed serviced. Also I was charged gor safe move and don't remember clicking that button, an extra $15 charge

Peter B 
Rating:
2.0

issue was your software is clunky app is hard to use and online is barley better

Liam M 
Rating:
5.0

Customer did not leave a comment.

James R 
Rating:
3.0

The app is problematic at best, especially the scanner. Would not responded at all to take a pic of my license. I had to use the web site. Even that scanner only worked if the flash was on even though it wasn't utilized.

LEROY T 
Rating:
5.0

Customer did not leave a comment.

Nicholas B 
Rating:
5.0

My local shop where the uhaul's are is great and thankfully very helpful, because your app is very hard to use. Repeatedly I haven't been able to complete checkout with your app from login to trouble in the app etc. The shop always has to manually help me rent. Please improve your app.

Amy J 
Rating:
3.0

Customer did not leave a comment.

Melody R 
Rating:
5.0

Excellent in every way possible! Highly recommend this place for your next uhaul rental! Kevin was awesome 5 🌟 🌟 🌟 🌟 🌟

GLEN S 
Rating:
3.0

Customer did not leave a comment.

Bryan H 
Rating:
4.0

Super helpful assistance from the individual that detached my trailer. He took the time to teach me how to attach the links more safely even though the store was almost closed.

Marie S 
Rating:
4.0

They were not open on weekends

Loretta W 
Rating:
4.0

Customer did not leave a comment.

Mel L 
Rating:
1.0

the vehicle smelled of cigarette smoke....my wife could not go with me because of her asthma......also where we picked up the Uhaul the one employee was rude and not helpful. I do not recommend this location at arch street in milton, pa.

JAMES F 
Rating:
2.0

The truck was good but the business was dirty and smelled like old clothes that needed washed. I was under the impression that he would take the rest of my information and hand me the keys. He said it was up to me to do it all on line and get a code for the key. After I said that I don’t even know where to start he was kind enough to help me. I also called them at 9am and said I can’t pick up the truck till 4pm instead of 1pm. They said no problem but then at 2pm I got an email saying that my uhaul was canceled. I called the 800 number right away and it was ok but she said that the person I called that morning should have let them know. I just feel that things could have been better. And perhaps it was something I didn’t do but when I got the confirmation weeks ago I thought things were all taken care of and that I would have the option of online or in person finishing the transaction when I got there. I usually don’t complain because I knows that things aren’t perfect but there were too many annoying things that happened so I just had to say something.

Marsha B 
Rating:
5.0

Customer did not leave a comment.

Kaleb B 
Rating:
3.0

Thank you!

Barbara R 
Rating:
3.0

The location stated they charged my card with a pending hold of one amount -$41.69- but as soon as my card was ran, I was charged $116.69. He had no clue why. Didn’t know how it happened. And then NO ONE -Not even 3 U-Haul representatives- could begin to explain why. It happened a second time when I was told that this dealer would correct the issue, I was shoved off to U-Haul 1-800 representatives who then charged my card A SECOND TIME -$78.42- without rectifying anything with the first amount AND stated that they only ran an amount of $45.11. Now my bank has closed my account to save further opportunities for more money to be withdrawn. HOW, in a world of every detail and transaction being controlled for auditing purposes, can a company OVERCHARGE customers and have ZERO knowledge or paper trail of how it happened? Like…. As a business owner, I know if I treated my customers this way with their money, LET ALONE handled my financials in such a horrid manor, my accountant & IRS would be up my ass so far I could taste the ink in their pens. Absolutely horrible experience.

Donald M 
Rating:
4.0

Checking in on my phone was a pain because of no service at the location. They were very helpful with checking me in because I couldn't on my phone.

ROBERT R 
Rating:
4.0

Customer did not leave a comment.

Barbara R 
Rating:
5.0

Customer did not leave a comment.

Terry K 
Rating:
2.0

They charged me waaay too much money and ill never use uhaul again

John C 
Rating:
5.0

The gentleman who checked us in was very friendly and helpful - both on the day we picked the truck up and the day before when I called to get some questions answered.

Lorinda K 
Rating:
1.0

I submitted license etc online and booked the van. Showed up and the guy at the counter asked me to do the 24/7 pickup. Well, att doesn’t have service at the location so I was unable to. I showed up at 1240 and reservation was for 12:45. The guy made me wait until he finished an online auction he was involved in before checking out the van to me. Left there with a van at 1:22. No one, especially a person moving has that much time to waste.

Dennis C 
Rating:
4.0

Signing out the equipment using the uhaul app needs work times out keeps an asking you to resubmit pictures and information I submitted in pre check in while the time out ticker is running, I eventually had to call in and get someone to walk me through the process took me over 40 minutes. Checking back was an easier process didn’t need any assistance just too many pictures. Mis the days working with an actual person in person.

Robert F 
Rating:
4.0

Customer did not leave a comment.

Preston H 
Rating:
3.0

Documentation needs to be provided for rental at pickup.

Courtney H 
Rating:
5.0

My rental went smoothly, thank you!

Barbara R 
Rating:
3.0

Cell Service in Milton is not great so the self check in and the return took a much longer time. Maybe add guest Wi-Fi to help improve that.

Baillie V 
Rating:
5.0

The after hours pickup was a fiasco. I would not recommend it. The previous night I totally filled out all required info including drivers license, secondary contact etc., in belief as was told to expedite the pick up process. Then at pick up I had to do ALL OF THIS all over again including an additional contact that both had to be contacted before the process could continue. The location had a separate U-Haul "help"phone number I was told to call if any issues arose at pick up--when I called the person I spoke to, said she could do nothing to help me except send a copy of the process on video. The location was great, and I would recommend it but also would only pick up and drop off during business hours and not after hours using a cell phone as it is getting dark.

EISWERTH T 
Rating:
1.0

This place was/is horrible. Worst experience I've had with uhaul & I have used uhaul trucks, vans & storage many times. The service sucked, the man was rude, crude & most unhelpful. The reservation information was not available & I was forced to use a secondary payment method which caused further problems for me. I am 70 year old, disabled female & received no help or consderation at this location. Will never recommend this place!!

Ann M 
Rating:
1.0

When I was picking up in Milton PA I was traveling 3.5 hours from my new home and I was an 1hr late getting there for pickup and the guy yelled at me and my brother saying that I should have called and said I was going to be late and that I may not be allowed to pick my truck up because it may have been rented to someone else because I was late . Very rude and unprofessional.

Stacie G 
Rating:
3.0

Customer did not leave a comment.

Nigel G 
Rating:
1.0

When a person signs up for a vehicle, they should be clearly informed -- either by making a choice or information that comes up at the end of the reservation process -- as to whether the vehicle they are reserving is a one-way rental or round trip. I rented a truck under the assumption that it was one-way (I would not have chosen a round-trip rental) and then was told when I went to drop it off that it was round trip. I had no means of returning the vehicle to the place from which I had picked it up. I have been charged round trip fee and I WILL NEVER RENT FROM UHAUL AGAIN ... EVER.

Brett C 
Rating:
5.0

Easy no contact return of the rental truck.

Francis B 
Rating:
3.0

Your app and online pickup and drop sucks. We spent 1.5 hours doing an after hours pickup and finally had to call the 800 number. We had no appliance dolly in the truck as ordered so wasted a day unable to move large items as we had to pickup the dolly the next day. The online return also did not work so we had to just drop the key. If you want everything done on line then you need to make your site more user friendly

Ron M 
Rating:
5.0

Customer did not leave a comment.

Garia B 
Rating:
4.0

Customer did not leave a comment.

James s 
Rating:
1.0

I called prior to picking up truck and uhaul agent at location was extremely rude. Told me to get online and everything i need will be on there. When I picked up truck he asked if I followed all instructions sent to me and I replied that I completed all registration steps and registration said complete and his response was "we will see if you really did" he told me to go outside and finish registering and scan license. I had already done this at home. Then I completed again and he kept telling me it wasn't done. He made me leave and do a 24/7 check in and come back. The next day at 506PM I called 1-833-399-0504 and let them know we were not going to have the truck back till 12/25/22 @ 130PM and today I am being charged almost 270.00 more. I have used Uhaul many times and had to move because of an emergency with my child. Very sad of how someone treats a woman and single mom that is trying to make a life better for her child.

Abigail B 
Rating:
5.0

I could not get a picture of the inside of the back because it was frozen shut.

Mary J 
Rating:
5.0

The clerk was very helpful and friendly.

Charlene R 
Rating:
3.0

Customer did not leave a comment.

Tammy H 
Rating:
4.0

Keep up the good work, thank you very much!

Barbara R 
Rating:
5.0

Attentive and friendly service. A pleasant experience all around

Terry K 
Rating:
5.0

Make emailed receipts larger

Brandi A 
Rating:
4.0

Pick up was simple and easy.

David R 
Rating:
5.0

Customer did not leave a comment.

Cesar E 
Rating:
1.0

The man who took care of us was one of the most rude people I ever met!!!!!!!!!!!! I will never pick up a uhaul vehicle there again and I will tell my friends and family NEVER to pick up at that location.

Carla L 
Rating:
5.0

Very Professional, Courteous! Thank you!

Frank K 
Rating:
5.0

I've rented here a few times now, and each one has been painless. No hidden costs and friendly staff gives it the 5 stars

Stephen G 
Rating:
4.0

Customer did not leave a comment.

Alvin P 
Rating:
5.0

Customer did not leave a comment.

Terry K 
Rating:
3.0

Customer did not leave a comment.

Kurt L 
Rating:
5.0

Customer did not leave a comment.

eugene b 
Rating:
4.0

Customer did not leave a comment.

Terry K 
Rating:
5.0

Customer did not leave a comment.

Karen B 
Rating:
5.0

Customer did not leave a comment.

Jonathan R 
Rating:
5.0

Customer did not leave a comment.

Patricia D 
Rating:
1.0

There was extremely limited cell phone receptuon at the location so mobile checkin was a nightmare we were there over 45 minutes trying to get things to submit. We had to drive to the local McDonald’s for Wi-Fi to submit things and then drive back to the truck. It was an extreme hassle. Also, there was no appliance dolly and the place was closed so there was no way to get one for our move. There

Ryan A 
Rating:
3.0

Train the staff & make sure they get the equipment correct. They forgot our dolly.

Valerie H 
Rating:
1.0

Poorly maintained office, lack of equipment, dirty vehicle with a cracked windshield! I've had many other haul experiences and they've all otherwise been great. This particular place was plain awful

ALICIA R 
Rating:
3.0

I never got a dolly and was charged for it

Robert p 
Rating:
5.0

Nothing just keep up the good work

JOHN H 
Rating:
5.0

Van could have been cleaner in the cabin/drivers area

Amy M 
Rating:
3.0

Not enough space available to easily know where to park a 26' truck. No signage indicating where to park returns.

Thomas H 
Rating:
5.0

Thank you for your kindness and help

NICOLE E 
Rating:
4.0

Difficult parking

Wendy V 
Rating:
3.0

Customer did not leave a comment.

Barbara R 
Rating:
1.0

The process was long. In the day and age where identity theft is easy, I didn't like putting that much personal information online. I could have handled all of it at the counter when I went in to reserve the truck. I will be moving soon and I will not use uhual. Not because of the trucks but because I can't just stand at a counter look the person in the eyes and only have one or two people that can steal my identity. You can offer easy online reservation to those who don't mind taking a chance, but that much personal I'd with my picture. No thanks.

Darlene S 
Rating:
5.0

Customer did not leave a comment.

Rachel H 
Rating:
5.0

Customer did not leave a comment.

Ryan S 
Rating:
4.0

More friendly staff

Luis A 
Rating:
5.0

They were very helpful especially due to their help with the ice on the trailer.

Tris W 
Rating:
2.0

Didnt have what i needed

ANGELA S 
Rating:
5.0

Customer did not leave a comment.

Jacob O 
Rating:
5.0

The Customer Service call, I was on hold too long.

Catherine M 
Rating:
5.0

The only issue was that my cell signal was weak at this location. Using your phone to pick up and return is great, but it took me a very long time to get through everything on my phone. I have AT&T.

Julie G 
Rating:
3.0

the cellular had no reception in this precise location we had to move to the street to have reception , the only good thing about itit was close to our house

Yves R 
Rating:
4.0

Second time renting from them. Always a great experience

Stephen G 
Rating:
3.0

Personnel was not friendly and very standoffish.

Frances L 
Rating:
4.0

Customer did not leave a comment.

Tim D 
Rating:
5.0

Customer did not leave a comment.

Owenn H 
Rating:
5.0

Customer did not leave a comment.

DENNIS B 
Rating:
4.0

Customer did not leave a comment.

Tiffany K 
Rating:
5.0

Fix or trash your on-line app thingy. Clumsy, awkward and no ability to check out on-line unless I’m right on site. Impractical, people. And, why was the place required to get 4 phone numbers (three not including me): marketing ploy or complete insecurity. Totally annoying.

John H 
Rating:
5.0

Customer did not leave a comment.

Dane S 
No reviews have been submitted for this location.

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