Customer Reviews for Automotive Connection
(U-Haul Neighborhood Dealer)

495 reviews

4250 Holt Bl   Montclair, CA 91763
(We are between Mills and Ramona)

(909) 480-3469

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat-Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(909) 480-3469

4250 Holt Bl
Montclair, CA 91763
(We are between Mills and Ramona)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat-Sun: 8 am - 12 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Edith T. 
Rating:
2.0

You have to call and the guy comes out to open the gate so that is an invinvience, the guy isn't very personable its awkward

WENDY A. 
Rating:
5.0

Customer did not leave a comment.

Oscar F. 
Rating:
5.0

very nice guy

Glenda R. 
Rating:
5.0

Customer did not leave a comment.

Joey C. 
Rating:
5.0

Customer did not leave a comment.

Beatriz L. 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Rose M. 
Rating:
5.0

Awesome

Brian R. 
Rating:
5.0

They accommodated our schedule - we were about 10-minutes late, but we phoned ahead and they waited!! THANK YOU!

Michelle K. 
Rating:
2.0

The team forced me to pay extra for insurance and doesn't allowed me to use my own car insurance instead and every other store will a accept that .

Laith F. 
Rating:
1.0

Over charged

EVA C. 
Rating:
5.0

Personal was very personable informative well informed and made us feel welcome and comfortable

LILIA H. 
Rating:
5.0

This store is always nice and friendly

SUSIE F. 
Rating:
3.0

Customer did not leave a comment.

KEITH G. 
Rating:
4.0

Customer did not leave a comment.

Glen S. 
Rating:
5.0

Customer did not leave a comment.

Maria Digna M. 
Rating:
5.0

Everything is fine at this location

SUSIE F. 
Rating:
5.0

Customer did not leave a comment.

Nancy B. 
Rating:
1.0

I would close this location and move it some were else. 1 The door was close when I got there to pickup my rental, we had to call them to open the door. 2 The rental I reserved, was not there. 3 The rental smell like SMOKE, and when I told them, they did nothing about it. 4 I was told that they close at 4PM on Saturday, they told me they close at 12 noon, so I had to cut my rental short.

John T. 
Rating:
5.0

Awesome customer service and support at this location. I was very impressed with their service and they went above and beyond to ensure my move was stress-free.

Sergio L. 
Rating:
5.0

Jon is so helpful and gave us a better rate too. Appreciate how nice he is. Thank you!

Haldane A. 
Rating:
1.0

We ordered the moving truck for pick up in pomona. The conformation i received was for puck up in pomona then the day before pick up i received an email that i would be picking up the truck in Montclair. My reservation was for pomona at 7am It was changed the day before to pick up in Montclair at 8:30am. That put everything behind 1.5 hours needless to say we had no choice the move was made but put our day off. I belive in the future we will find another company.

Marcus H. 
Rating:
5.0

Great service and fast!

Martin O. 
Rating:
3.0

Customer did not leave a comment.

DIANA M. 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M. 
Rating:
5.0

Good servie

ALEJANDRO R. 
Rating:
5.0

Customer did not leave a comment.

BRECK M. 
Rating:
5.0

John and crew have always taken care of my towing needs, highly recommended over and over! Thank you from a repeat customer.

AUGUST O. 
Rating:
5.0

Customer did not leave a comment.

MARIO R. 
Rating:
5.0

Customer did not leave a comment.

KAILYN I. 
Rating:
5.0

Both Jon and Judy were sweet and helpful. Super glad I used your location

NEDA S. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL E. 
Rating:
5.0

Very nice service. People cool

CESAR B. 
Rating:
5.0

Everything was smooth for me

JACOB A. 
Rating:
5.0

Customer did not leave a comment.

Graziosa R. 
Rating:
5.0

No suggestions! Only praise coming from us. We honestly loved dealing an establishment , well run business , such as we all loved growing up with. Thank you from our family to yours 💛.

JANICE H. 
Rating:
5.0

Customer did not leave a comment.

VIVIAN A. 
Rating:
5.0

Our experience was great. My son left his hydroflask in the truck and they were very helpful in getting back to us. We were both very appreciative for their help.

SUZANNE B. 
Rating:
5.0

I made a reservation at a different uhaul location than the one listed here 4 days before the rental, solely based on the website saying that the trailer I needed would be guaranteed to be there. Well guess what, I showed up and it wasn't there. Then it took 30 minutes on hold with uhaul customer service for them to change the reservation to the location on Holt. So overall I was over an hour late because of uhaul screw up.

STEVEN K. 
Rating:
5.0

The staff were outstanding. Friendly and helpful. I feel like going back just to visit with them.

LUCAS C. 
Rating:
5.0

Berry good service

JORGE C. 
Rating:
5.0

I've used this facility 3 times now I believe and I won't go anywhere else. Their always polite and very knowledgeable. They always have what I need and convenient hours. Thank you keep up the great work?

STACY Q. 
Rating:
5.0

Customer did not leave a comment.

Beatrice C. 
Rating:
5.0

Customer did not leave a comment.

Jaswinder S. 
Rating:
5.0

All the staff were really friendly. Had a great experience!

TERRY L. 
Rating:
4.0

parking is bad

SAMUEL S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
1.0

The office opened late, the truck was late 45 min after the promise time. Tried to say it's no big deal and most people are not on time. When I tried to bring in the truck 1hr early,they gave me a hard time and said I should understand people's time. Never again at this Uhaul location.

ANTHONY B. 
Rating:
5.0

I'm hearing impaired so to get ahold of anyone you have to call a number and then they will come up front there sign should say please call or text this number that would really be a lot of help

PROCULO D. 
Rating:
5.0

Reservation at the counter where fast and easy the sales rep was helpful and friendly he answer all my question. Pick up was fast and easy. Dropping it off was on a Monday morning from having it for 23 hours was quick. I am glad this service is available helps with the stress of moving. Helpful worker at this location and a wide verity of trucks to pick from.

Miztli D. 
Rating:
4.0

Have Carol there.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

JARED S. 
Rating:
5.0

It was very easy hassle free.

KARINNA E. 
Rating:
5.0

Great service

Shai L. 
Rating:
1.0

We reserved a Uhaul near our house and had to drive 2 hours round trip out of our way. We didn't make it to our storage before the closed. We had to stay in a hotel where we could park our 26 ft truck and the trailer.

Brian S. 
Rating:
5.0

Great customer service at this location

Ben B. 
Rating:
5.0

Super friendly customer service.

Carlos L. 
Rating:
5.0

GREAT PEOPLE!!!

Mervin R. 
Rating:
5.0

The staff was professional and helpful. Easy out and return. I was even able to pick up the van earlier than scheduled. I would recommend this location to anyone in the area.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

GARY L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Everything went well. Great place to rent. Thank you!

Leonardo F. 
Rating:
5.0

Customer did not leave a comment.

Missy P. 
Rating:
5.0

Very friendly good service

ANGELO L. 
Rating:
5.0

Customer did not leave a comment.

Melissa Z. 
Rating:
5.0

The attendants were very nice and helpful at this location. Very easy to reach and accommodated me.

OSCAR G. 
Rating:
1.0

I declined the protection plan for the rental of a cargo van. I was heavily scrutinized and told “we don't allow our cargo vans to leave without the protection plan”. I explained to the worker I was able to decline the protection online and I didn't see the issue. She reiterated the vans get stolen a lot. We discussed this for about 10 minutes. She finally allowed me to decline the protection plan. She then proceeded to take my photo with her personal cellphone stating she needed an updated photo of me besides my drivers license. I obliged her request but felt uncomfortable. I had rented many vehicles in my life and had never had anyone take an additional photo. I felt that she didn't feel comfortable with me renting the vehicle because I'm African American. She told me for the 5th time that these vans get stolen a lot. I finally told her I work for a Police Department so I'm aware they get stolen a lot, then she became more relaxed. I left highly offended. I will not rent from this company nor recommend any person of color be a patron here. I did my research and rented here because of the high reviews. I however, did not receive exceptional customer service. The representative was more friendly upon my return, but it did not erase my earlier treatment. If I were not on a time crunch I would've left this establishment and rented elsewhere. Besides my experience, the cargo van was extremely filthy. It should be the customer's choice to waive the protection plan if they wish to do so. To be put in a position where I was almost forced to purchase it, because the staff is uncomfortable is unacceptable. Uhaul makes you sign a waiver of liability, I'm sure.

CRYSTAL G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
1.0

Please refund my money I did not get the correct size trailer I did not order a car trailer I ordered a trailer to carry a truck long bed extended cab 4 x 4 2001 F-150 Please contact George Ong 727-458-6598 for any more explanation did not use car trailer truck does not fit on The lady was refunding my money then when I got there she changed her mind on me totally she said at all

GEORGE O. 
Rating:
3.0

Friendly atmosphere

Jesus R. 
Rating:
5.0

Customer did not leave a comment.

ANGELICA T. 
Rating:
5.0

Customer did not leave a comment.

MAXIMILLIAN V. 
Rating:
5.0

Customer did not leave a comment.

OSCAR M. 
Rating:
5.0

This place was great! The guy that helped me both get and return the van was very knowledgeable, quick, polite. The van was clean enough. It's a cargo/ moving van, so it's not going to be as clean as a rental vehicle. Cab was clean, back was clean enough. No complaints.

DAVID M. 
Rating:
5.0

Very clear and helpful and organized

MARTYN W. 
Rating:
5.0

Customer did not leave a comment.

EVENCIO P. 
Rating:
5.0

The man who worked here was very attentive and ensured we had all the proper information we needed to get going. He was also amazingly quick with it, and made sure to make other customers who arrived feel heard as well. Overall if I was going to need to rent a U-Haul in that area again I wouldn't rent from anywhere else

Brennen B. 
Rating:
5.0

Carol was awesome! Very helpful .

Christopher T. 
Rating:
5.0

Great service. Staff was willing to work with schedule.

OSCAR C. 
Rating:
5.0

Very nice peple, and the service is excellent .

JOSE P. 
Rating:
5.0

Customer did not leave a comment.

Maria C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW T. 
Rating:
5.0

Customer did not leave a comment.

ALFRED Z. 
Rating:
4.0

Have a better variety of trailers

DWAIN B. 
Rating:
3.0

Need more workers. Truck was like it was going to blow up when driving. No gas discount when over filled. Owner lady was nice.

RATANAK S. 
Rating:
5.0

Customer did not leave a comment.

JEAN S. 
Rating:
5.0

Customer did not leave a comment.

DESIREE A. 
Rating:
5.0

Nothing the customer service was outstanding overall a great experience 💙

Misael G. 
Rating:
1.0

Was not informed about the 0.89 cent cost per mileage. There were no free miles and i strongly believe this is crucial information for your customers to be aware of. Will not be coming back due to lack of information. It was a hassle getting this rental in the first place and we were transferred to 3 different locations to start off with .

JUAN N. 
Rating:
5.0

Customer did not leave a comment.

LINDA B. 
Rating:
5.0

Nothing you guys where great keep up the great work. Just change your Pamphlet it say open at 7AM when you open at 8AM

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

ISAAC O. 
Rating:
2.0

Associate was unfriendly during check in. Attempted to tack on Insurance even after declining it. I had to show proof of my auto insurance AND he took a photo of it using his personal device, and a photo of me. This was unacceptable practice and I'll not be using Uhaul moving forward.

BEDAN K. 
Rating:
5.0

Great customer service and super timely! Thank you!

ELIZABETH S. 
Rating:
5.0

I was running late and they said they would stay open until I got there. I made it in the nick of time but was very happy they offered to stay late. That kind of service doesn't happen often enough nowadays.

James C. 
Rating:
5.0

Very good service and very helpful

JUAN L. 
Rating:
5.0

Customer service was great! Thank you.

ERIC P. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top