Customer Reviews for Automotive Connection

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Automotive Connection

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Roger R.
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Great and very helpful Rental Personnel. They took the time to explain everything very well, and were very courteous.

Nicolle W.
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It was great. John has the best customer service, made sure everything was in order. Would recommend to anyone.

Jose M.
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Customer did not leave a comment.

ADREANNE P.
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Customer did not leave a comment.

Marcia R.
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All the employees were super helpful and nice - enjoyable rental experience. Thank you!

Dailey M.
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The fuel gauge was off a bit on when I picked it up vs paperwork.

joseph G.
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Nice folks , I'd do business with them again.

Glen K.
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Customer did not leave a comment.

Jessie H.
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Customer did not leave a comment.

LINDA O.
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Customer did not leave a comment.

Luis F.
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Excellent person tks for help me I recommend the location

Percival D.
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Great customer service

August O.
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John and his father secured a car hauler and came through as promised, plus very accommodating on pick up and drop off times. Highly recommended. I have reserved for another date, coming back. Thanks guys!!

michael C.
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The location I picked up my trailer was great. But what I had to go through to get the trailer took over 3 days and dealing with BAD customer service. U-Haul needs to figure out a way to get trailers back in Southern California!! California has none the place in Texas I returned the trailer had 5.

Lorraine M.
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Outstanding customer service and very courteous Staff

Vanessa C.
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Customer did not leave a comment.

Victor R.
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My experience at Automotive Connection has been amazing every time.

Veronica A.
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Customer did not leave a comment.

Monique B.
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Customer did not leave a comment.

Yolanda N.
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I was treated in a very curtious manner.

Christopher M.
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Customer service was excellent they made me feel welcome and invited. they went above and beyond my expectation and made sure I had a good understanding of the contract and policies for renting a moving truck thank you. âž•

Wendell P.
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The people at Automotive Connection were first class from start to finish. Extremely helpful, going far above what one would expect. I would recommend them to any and all friends, and business associates. My first call for my next rental.

Engelbert V.
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Customer did not leave a comment.

Deanna G.
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I was a little apprehensive renting a UHaul for the first time, but Automotive Connection made the experience super pleasant. Check-in was quick informative and low contact (which is nice because of covid). All my questions were answered before I headed off to start my moved. Truck was clean and didn't have any issues driving. Return was quick and straightforward. Overall a really pleasant experience and helped take a lot of stress off of my move!

Adam C.
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Customer did not leave a comment.

Elizabeth M.
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Customer did not leave a comment.

JASMINE R.
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Customer did not leave a comment.

Vincent J.
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great customer service,, very nice and friendly couple very helpful and kind... made you feel like they known you for years right at home

Raymond S.
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Nothing your good

Waynisha G.
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Continue to smile and be hands on with your customers. By for your customer service, relax approach and expertise helped easy my mover's stress. This college grad is so ready to take on the world now. Automotive Connection has the best people ever. I gave all of their business cards to my friends & family during my move !!!

Oliver H.
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Customer did not leave a comment.

Jose G.
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Customer did not leave a comment.

Dustin L.
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Leslie at the call center was awesome. She found me a trailer and explained how the night drop process worked. I then made my way to the dealer where they didn't have any of the info I just filled out online for Leslie. They hooked up the trailer and told me I was good to go, I had to ask them to check the trailer lights. As I was pulling out I asked where I can night drop the trailer, the guy sounded caught off gaurd and said they don't offer that service, 8-6 only for drop off. I pulled out and immediately pulled over to check everything only to find a tire very low on air, I went to the gas station and found it only had 10psi. Filled it up and it held for my time of use. It was frustrating to have to wait until the next morning to return the trailer.

Daniel W.
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Nothing excellent service

Nuvia M.
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It's been a while since I've rented a uhaul and I'm happy I found this location! The owner she was so nice to us and we had no problems! Moving isn't my favorite but if I have to do it again I would definitely come to this place to rent a uhaul.

Samantha T.
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Love the family oriented atmosphere. I appreciated that a lot. Seems good old customer service was only imaginative now but here that is what is real!

Lisa R.
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Love How they are very friendly and continue to be professional.

Andrew R.
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Very quick and professional.

Angel V.
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The two girls did not know anything about the return and rudely said no. They couldn't give me a time or how to return the truck. So I was unconvinced to keep it for 1 more night... also tried to drop off through my phone and was in successful. Terrible experience with drop off, you should reimburse me for time wasted money and inconvenience!!!

Jacquelynn H.
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Nothing everything was perfect

Roxana S.
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I had excellent service and they were very friendly and helpful.

Karen E.
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Customer did not leave a comment.

Craig K.
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Customer did not leave a comment.

Mohammad A.
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Have the vehicles on a leveled ground for prior inspection. Gas mileage shows higher than it truly is when it's on a decline. I shouldn't have to pump 4 gallons of gas for a 8 mile round trip from the uhaul and back unless it's getting 2 mpg.

Ernesto A.
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No suggestions, very pleasant and efficient experience. Thank you

Roy T.
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Customer did not leave a comment.

Eugene T.
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Its difficult to rate a business fairly right now with this all this Covid 19 going on, but once they came to the door & the gate when I returned it was a great experience. Thank you

Bart B.
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Folks there were friendly and easy to work with, quickly completed the paperwork hooked the trailer up and had me back on the road.

John B.
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The owners are excellent people and it's a very good environment to be around if you're going to have to get equipment to rent the husband and wife are as I said excellent people

rahsaan E.
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He was in a hurry, helped me get my car on the tow dolly but didn't give me the finer details (straitening the wheel and securing with the seatbelt) didn't chain the dolly to my car but he helped me complete the basics of securing the vehicle with the tire straps.

Jeffrey R.
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Very easy and professional. Even hooked up the trailer for me. No complaints.

Carol R.
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Customer did not leave a comment.

Curly O.
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Stuart O.
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Steven W.
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John, his father and mother were ver accommodating and friendly. It was almost like meeting with a life long friend or family. I would recommend them to anyone.

oscer M.
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Keep treating customers as I got treated today. Pleasure to do business with. John and his father took real good care of me. Thank you!!

jose M.
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Customer did not leave a comment.

Louie R.
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I can see no better way. These people practically flew around with wings and a hallo. They are very nice and very professional. I appreciate there service.

Andrew N.
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Very nice family who rented out pickup truck ! Pleasure

Sonia L.
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Door stopper did not work properly.

Rocio M.
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Cargo van was very dirty passenger seat had weed (maríguana debris) on it. The smell of mariguana was strong.

Liam P.
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I reserved an appliance dolly and it was not available. It took two hours out of my time to get an appliance dolly from a different place. I ended up having to go to Penske who had many appliance dolly's available. Next time I will rent from them. This experience made my move much more difficult as my helper had limited time and I had to rush around. I reserved my truck and appliance dolly over a week in advance. It would of been nice to receive an email or call to let me know I needed to get an appliance dolly from somewhere else. Will not be using uhaul again.

Arnold C.
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Excellent service. Will definitely use again when needed.

AMANDA D.
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I did not like my experience with uhaul! I was originally advised by customer service to make a reservation for the auto trailer I needed to ensure it was available. I did so. Then while I was already there In the parking lot of the original Uhaul location for pick up,I received a call from the scheduling department that my reserved trailer was not available anymore! They sent me to a further location with a later pickup time which caused many compilations for me. And was unapologetic for the error on their part! And also refused to offer any kind of customer service discount for the HUGE inconvenience this was for me!

Petra S.
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Good service.

Divine T.
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Customer service was great! Smooth process. The truck was clean and ready when I got there.

Isaac A.
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Very helpful and friendly. Great customer service

Sergio A.
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Customer did not leave a comment.

Rudolph V.
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Customer did not leave a comment.

Dennis C.
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Nice people fast efficient

Leann B.
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Everything was great!

Rosa C.
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GREAT service , friendly, and very helpful .

Susan H.
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Customer did not leave a comment.

Donald M.
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Customer did not leave a comment.

Matthew W.
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Customer did not leave a comment.

CHRISTINA C.
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Customer did not leave a comment.

Cristina C.
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Customer did not leave a comment.

David M.
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Customer did not leave a comment.

Christina S.
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I had called other Uhaul companies on Saturday morning and didn't have the “15 truck I needed. When I called this one in Montclair, I felt good and relieved that they had the truck I needed, (considering it was all last minute) good customer service for a private owned company. I was able to get the truck with in that half hour. Thank you for your services and I would definitely consider your location for the near future and would recommend you guys. Thank you!

William W.
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The windshield was so dirty I could barely see out of it. Of course I only realized this when to sun went down and I was faced with headlights of oncoming traffic. In the mountains mind you. So please start cleaning the INSIDE of the windshields! Otherwise great experience.

Constance R.
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Employee kept calling me asking when and what time I was returning truck when I was told that info of return when I rented the truck and verbally when I picked up the truck and she told me I wold be able to rent it again and when I returned to facility was told by another employee that It was already reserved so I had to go with another uhaul company

JAVIER V.
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Great service & staff

Larry J.
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Friendly and courteous staff. I would rent here again.

Steven S.
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Customer did not leave a comment.

Fernando P.
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High rates Scammers Shitty customer service never coming here again

Gilberto W.
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Customer did not leave a comment.

david B.
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They tried to steal from me & create their own prices, Told me that they could not refund the difference between .69 cents a mile & .39 cents a mile when i brought it to their attention prior to them doing the final invoice, Also stated when picking up the van that i needed to have my cell phone present when doing so, The lady at the counter was very disgruntled & rude..she talked to me as if she was doing me a favor by renting me a van...I will never ever use their location ever again nor refer anyone to do so...I am still owed the difference of .69 cents to .39 cents a mile per Reservation #27962290...And she initially had put the price of the van at $79.95 for 1 day...These people should not be representing anyone in my opinion...can someone please contact me at 909-670-6337 or 909-670-5961 to get the price difference of what i was suppose to be charged

Adrian S.
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Customer did not leave a comment.

Ronald R.
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Customer did not leave a comment.

emad D.
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thank you

Michael O.
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When we rented the van we were under the impression we could drop it off anytime. When we got to the pickup center we were told we had to be there first thing 8am to deliver the keys in person. This sounded wrong so I asked again and he once again clarified we could not drop the keys in the door. We had to be there physically at 8am. We moved our entire schedule around and when we arrived in the morning were told we could have just dropped off the key. I give 3 stars because the equipment itself was nice but the confusion and service was not very pleasant. The guy who helped was nice but made things difficult for us. Wouldn't recommend this facility as it is advertised as a 24 hour self pickup zone which it isn't. Open from 8-6 only.

gloria J.
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People that work here are very nice

Evangelina S.
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Customer did not leave a comment.

Victor N.
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We had a bad experience with the call center, they told us our trailer will be ready in one location. We drove 30 miles to get there to find out there was nothing there ready for us. Then we schedule something for the next day that our trailer would be ready by 1 PM. To find out the later that same day they cancel on us and have nothing for us the day.

leann G.
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Nothing. The owners of this U-Haul were so nice and helpful. The truck was spotless. Easy to pick-up and drop off. Would use them again if needed.

Iris H.
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Customer did not leave a comment.

Reginnia K.
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Customer did not leave a comment.

Felix S.
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Continue to provide good customer service.

Michael S.
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Customer did not leave a comment.

William G.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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