Customer Reviews for Automotive Connection
(U-Haul Neighborhood Dealer)

683 reviews

4250 Holt Bl   Montclair, CA 91763
(We are between Mills and Ramona)

(909) 480-3469

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat-Sun: 8 am–12 pm

Services at this Location:

Contact Us

(909) 480-3469

4250 Holt Bl
Montclair, CA 91763
(We are between Mills and Ramona)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat-Sun: 8 am–12 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kevin C 
Rating:
5.0

Nothing thank you it was fast and easy convenience

Monique L 
Rating:
5.0

Great service and tuff product

James B 
Rating:
1.0

Complicated and unprofessional pick up: - arrived early for pick up and truck was not ready - truck was dirty with trash inside, worker admit they did not check it in yet from last rental - printer and computer problems when printing my contract out - visible parking on site but was directed to park on street which was far away Disappointing return process: - arrived to location 10 min after they close but I can see the worker at the store, yet told me to come back tomorrow. - asked to do mobile return (done it before at different location) but they rejected and lied about the truck will be towed if left on the street. (if so why tell me to park my personal car in the same street?) - location has two parking but both are gated and cannot drive inside till worker opens gate while I have to illegally stop and park on the street and wait. Will not come to this location anymore. U-Haul need to investigate this location and improvise new training and solutions.

Tien Y 
Rating:
5.0

Smooth transaction

NADINE B 
Rating:
3.0

Customer did not leave a comment.

Mary R 
Rating:
5.0

Customer did not leave a comment.

Eric M 
Rating:
5.0

Customer did not leave a comment.

Vanessa G 
Rating:
3.0

Pickup experience was good. Return was not. Uhaul agent contacted owner about returning Sunday which store is not open but apparently owner told agent okay to return, "just leave trailer by his truck". When I got there to return the entire property was lock... Why would you tell agent okay to return if facility is locked?

Jason C 
Rating:
1.0

Make you let customer know what they are being charged for vs charge fees that aren't explained to them. I was charged a 15.00 safe move few without any explanation. I have no idea what that is. I rented from a different location on Holt in Ontario. Exceptional customer service. Everything was full explained up from. I wish people with move with honesty vs trying to get over on someone just because I'm a female. First and the last time I will do business with this location. I would never recommend this location to anyone I know. Be blessed!

Khanica P 
Rating:
5.0

The employees I encountered were very polite and helpful. Definitely will come here again when I next need a van.

Karen M 
Rating:
5.0

Friendly, clean, always have what I need.

David L 
Rating:
5.0

Nice helpful people at this location. Equipment ready when promised and clean and ready to go.

John M 
Rating:
5.0

Customer did not leave a comment.

SAUL M 
Rating:
5.0

Always a pleasure to come to this location.

Brayen V 
Rating:
1.0

Raise my price added option I never want it refused to refund also an older worker there bang on my window almost brake my window and yelling U haul claimed / police report . Feel unsafe

Po H 
Rating:
5.0

Keep it the way it is

Paul S 
Rating:
4.0

The people wer kind and helpful.

DENESE C 
Rating:
5.0

associate was very helpful and polite. explained everything. there was a sign explaining what to do if the door was locked which was helpful

Katherine D 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
4.0

Get a bigger place

John A 
Rating:
5.0

Customer did not leave a comment.

Cesar G 
Rating:
5.0

Nothing great costumer service very friendly location will definitely rent from this location again

MARCO O 
Rating:
5.0

Wonderful! Will definitely be using them again in the future!

amber m 
Rating:
5.0

Customer did not leave a comment.

Rosa C 
Rating:
5.0

They're amazing and great people! Very friendly and helpful. They make you feel welcome!

Brayen V 
Rating:
5.0

Customer did not leave a comment.

EFREN A 
Rating:
5.0

Customer did not leave a comment.

Brayen V 
Rating:
5.0

Very personable and friendly service.

LaShaundra B 
Rating:
1.0

I tried to return the u-haul and I was yelled at by an elderly man. He came out repeatedly yelling that they were closed. I informed him I wasn’t asking for service, just trying to return the rental as scheduled.I also asked him to stop yelling at me. Another man chimed in and told me, “he’s not yelling, it’s just how he talks”. Given my overall experience I had with the company mishandling my reservation. I had to go to 3 separate locations and paid twice for a reservation I scheduled weeks ago. This was the last thing I needed from this company and/or representatives.

Earnest J 
Rating:
5.0

Top notch customer service!

James N 
Rating:
5.0

Customer did not leave a comment.

MIROS M 
Rating:
5.0

Customer did not leave a comment.

Tiago O 
Rating:
3.0

The place is definitely old and parking is small but service is fantastic.

Andrew C 
Rating:
5.0

You guys were phenomenal with helping me with my move. I cannot begin to tell you how much I appreciate what you guys did, but I will. THANK YOU IN SO MANY WAYS!

Shontel D 
Rating:
5.0

Quick, easy, and very friendly

Ja'Porria C 
Rating:
5.0

Customer did not leave a comment.

Fernando H 
Rating:
5.0

Customer did not leave a comment.

Leneon G 
Rating:
4.0

I opted out of collision waiver on the Uhaul site but it wasn't reflected upon pick up, so I ended up paying for it anyways.

CHRISTINE M 
Rating:
5.0

Poner una persona que hable español ya que mucho no podemos hablar el inglés

Eddi A 
Rating:
5.0

Great Customer service! Would definitely recommend this U-Haul rental location1

Kimberly D 
Rating:
5.0

Everything was great! Wonderful couple that helped us made it very easy.

Michael K 
Rating:
5.0

Everything went smoothly

Lorettta E 
Rating:
5.0

Customer did not leave a comment.

elber R 
Rating:
5.0

Customer did not leave a comment.

JOSE B 
Rating:
4.0

Customer did not leave a comment.

Salvador S 
Rating:
2.0

Location said insurance was mandatory, I have rented from 4 different locations and never heard of this. I know it’s only 8 dollars but sounds like they were trying to make a buck

Michael R 
Rating:
5.0

Friendly staff

Ken M 
Rating:
5.0

Friendly. I am a return customer because of their convenience of time and location in Claremont near areas. Make sure they have van and truck available before arrival even with the reservation. It is limited supply.

Monica L 
Rating:
5.0

Customer did not leave a comment.

Juan P 
Rating:
5.0

Nothing stay the same. Friendly and kind.

April O 
Rating:
4.0

Customer did not leave a comment.

Sonia G 
Rating:
4.0

Customer did not leave a comment.

Kristine H 
Rating:
5.0

I would definitely return to this location, Very friendly and helpful

Gerogina A 
Rating:
5.0

John and company always came thru on my car hauler reservation. He’s always available and equipment is ready when I pick up. Drop offs are also very convenient. Highly recommend working with him for rentals.

August O 
Rating:
5.0

Customer did not leave a comment.

Gilbert A 
Rating:
5.0

Great customer service no need for improvement.

Jorge A 
Rating:
5.0

Customer did not leave a comment.

Jonathan C 
Rating:
3.0

Good customer service overall.

Grace C 
Rating:
5.0

Caroline’s service was IMPECCABLE! She was educated on the products, her attention to detail when hooking up the trailer was amazing and she called back when I had a question. THANK YOU CAROLINE

Mike D 
Rating:
4.0

Customer did not leave a comment.

Michelle S 
Rating:
5.0

They are so helpful and I love going to this location.

Nora M 
Rating:
5.0

Customer did not leave a comment.

Adrian T 
Rating:
4.0

Customer did not leave a comment.

Gilbert R 
Rating:
5.0

Customer did not leave a comment.

EDUARDO M 
Rating:
5.0

Customer did not leave a comment.

Joel C 
Rating:
5.0

Great service thank you made my movin easy

Maddie E 
Rating:
5.0

Everything went well at the drop off, thank you.

Erica R 
Rating:
5.0

Customer did not leave a comment.

Mona V 
Rating:
4.0

Customer did not leave a comment.

Ruben A 
Rating:
1.0

My appointment was at 11. My ETA to this location was at 10:55. I got a call at 10:53 if I was going to make it or not and I answered yes I was going to be there at 10:55. Man started yelling that if I didn’t make it in time he was going to close and I even repeated that I was only a few mins away. Mind you he mentioned to me that he closed at 12 pm. I even asked him again how am I goin to loose it in Im only a few mins away. He yelled “because thats how it works. I angry repeated that I was going to be there at 10:58 now because I had to stop on the side of the rode trying to understand why he was giving that attitude.

Cythia H 
Rating:
5.0

Staff were accommodating, friendly, helpful. I was literally greeted at the door! The process was easy and flowed. I plan on using them for all my future U-Haul needs.

Justin W 
Rating:
5.0

The sweet lady who manages the location madey stressful day a little less stressful and put a smile on my face! Worked with my moving hiccups and accommodated reservation changes to make my day less stressful. Will never get a UHaul from anywhere else if I can help it..

Amy C 
Rating:
5.0

Customer did not leave a comment.

ABIGAIL M 
Rating:
5.0

Customer did not leave a comment.

Walter S 
Rating:
5.0

Customer did not leave a comment.

MARLA C 
Rating:
5.0

Na

Gina P 
Rating:
5.0

Customer did not leave a comment.

Jaiminkumar B 
Rating:
5.0

Customer did not leave a comment.

Debra H 
Rating:
1.0

The owners son is rude and pushy.

Armando B 
Rating:
5.0

Customer did not leave a comment.

Luis H 
Rating:
5.0

Customer did not leave a comment.

Karen N 
Rating:
5.0

Couple who owns the shop is highly recommended

Joseph S 
Rating:
5.0

Friendly people. I will do business with them again. Thanks.

Jose A 
Rating:
2.0

Don't charge 6 for gas.

Raymundo T 
Rating:
5.0

Everyone was really nice and friendly for my first uhaul experience

Nicole F 
Rating:
5.0

Customer did not leave a comment.

LAURA C 
Rating:
5.0

Everything was great for me at this location. I only rent from here.

Pamela F 
Rating:
5.0

Nothing everything was on point.

Elizabeth N 
Rating:
4.0

Location was great! Easy transaction once Uhaul was taken home. My only reason for not giving rating of excellent was day prior to pick up my pick up location was changed. I was able to change locations because my destination was actually closer to a different city. This was my 1st time using Uhaul. I will use them again in the future. Thank you.

John N 
Rating:
5.0

Great service, very knowledgeable

FRANCISCO S 
Rating:
5.0

Love the owners! So kind and genuine

Oliver T 
Rating:
5.0

Customer did not leave a comment.

Nick G 
Rating:
5.0

Customer did not leave a comment.

Francisco M 
Rating:
5.0

Customer did not leave a comment.

William W 
Rating:
5.0

Customer did not leave a comment.

JEANNETTE M 
Rating:
5.0

Change nothing.

Holly K 
Rating:
5.0

Very friendly and helpful. Will come back again.

David Y 
Rating:
4.0

Customer did not leave a comment.

Patricia G 
Rating:
5.0

Amazing service

Holly K 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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