Customer Reviews for Automotive Connection
(U-Haul Neighborhood Dealer)

449 reviews

4250 Holt Bl   Montclair, CA 91763
(We are between Mills and Ramona)

(909) 480-3469

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat-Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(909) 480-3469

4250 Holt Bl
Montclair, CA 91763
(We are between Mills and Ramona)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat-Sun: 8 am - 12 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jaswinder S. 
Rating:
5.0

All the staff were really friendly. Had a great experience!

TERRY L. 
Rating:
4.0

parking is bad

SAMUEL S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
1.0

The office opened late, the truck was late 45 min after the promise time. Tried to say it's no big deal and most people are not on time. When I tried to bring in the truck 1hr early,they gave me a hard time and said I should understand people's time. Never again at this Uhaul location.

ANTHONY B. 
Rating:
5.0

I'm hearing impaired so to get ahold of anyone you have to call a number and then they will come up front there sign should say please call or text this number that would really be a lot of help

PROCULO D. 
Rating:
5.0

Reservation at the counter where fast and easy the sales rep was helpful and friendly he answer all my question. Pick up was fast and easy. Dropping it off was on a Monday morning from having it for 23 hours was quick. I am glad this service is available helps with the stress of moving. Helpful worker at this location and a wide verity of trucks to pick from.

Miztli D. 
Rating:
4.0

Have Carol there.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

JARED S. 
Rating:
5.0

It was very easy hassle free.

KARINNA E. 
Rating:
5.0

Great service

Shai L. 
Rating:
1.0

We reserved a Uhaul near our house and had to drive 2 hours round trip out of our way. We didn't make it to our storage before the closed. We had to stay in a hotel where we could park our 26 ft truck and the trailer.

Brian S. 
Rating:
5.0

Great customer service at this location

Ben B. 
Rating:
5.0

Super friendly customer service.

Carlos L. 
Rating:
5.0

GREAT PEOPLE!!!

Mervin R. 
Rating:
5.0

The staff was professional and helpful. Easy out and return. I was even able to pick up the van earlier than scheduled. I would recommend this location to anyone in the area.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

GARY L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Everything went well. Great place to rent. Thank you!

Leonardo F. 
Rating:
5.0

Customer did not leave a comment.

Missy P. 
Rating:
5.0

Very friendly good service

ANGELO L. 
Rating:
5.0

Customer did not leave a comment.

Melissa Z. 
Rating:
5.0

The attendants were very nice and helpful at this location. Very easy to reach and accommodated me.

OSCAR G. 
Rating:
1.0

I declined the protection plan for the rental of a cargo van. I was heavily scrutinized and told “we don't allow our cargo vans to leave without the protection plan”. I explained to the worker I was able to decline the protection online and I didn't see the issue. She reiterated the vans get stolen a lot. We discussed this for about 10 minutes. She finally allowed me to decline the protection plan. She then proceeded to take my photo with her personal cellphone stating she needed an updated photo of me besides my drivers license. I obliged her request but felt uncomfortable. I had rented many vehicles in my life and had never had anyone take an additional photo. I felt that she didn't feel comfortable with me renting the vehicle because I'm African American. She told me for the 5th time that these vans get stolen a lot. I finally told her I work for a Police Department so I'm aware they get stolen a lot, then she became more relaxed. I left highly offended. I will not rent from this company nor recommend any person of color be a patron here. I did my research and rented here because of the high reviews. I however, did not receive exceptional customer service. The representative was more friendly upon my return, but it did not erase my earlier treatment. If I were not on a time crunch I would've left this establishment and rented elsewhere. Besides my experience, the cargo van was extremely filthy. It should be the customer's choice to waive the protection plan if they wish to do so. To be put in a position where I was almost forced to purchase it, because the staff is uncomfortable is unacceptable. Uhaul makes you sign a waiver of liability, I'm sure.

CRYSTAL G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
1.0

Please refund my money I did not get the correct size trailer I did not order a car trailer I ordered a trailer to carry a truck long bed extended cab 4 x 4 2001 F-150 Please contact George Ong 727-458-6598 for any more explanation did not use car trailer truck does not fit on The lady was refunding my money then when I got there she changed her mind on me totally she said at all

GEORGE O. 
Rating:
3.0

Friendly atmosphere

Jesus R. 
Rating:
5.0

Customer did not leave a comment.

ANGELICA T. 
Rating:
5.0

Customer did not leave a comment.

MAXIMILLIAN V. 
Rating:
5.0

Customer did not leave a comment.

OSCAR M. 
Rating:
5.0

This place was great! The guy that helped me both get and return the van was very knowledgeable, quick, polite. The van was clean enough. It's a cargo/ moving van, so it's not going to be as clean as a rental vehicle. Cab was clean, back was clean enough. No complaints.

DAVID M. 
Rating:
5.0

Very clear and helpful and organized

MARTYN W. 
Rating:
5.0

Customer did not leave a comment.

EVENCIO P. 
Rating:
5.0

The man who worked here was very attentive and ensured we had all the proper information we needed to get going. He was also amazingly quick with it, and made sure to make other customers who arrived feel heard as well. Overall if I was going to need to rent a U-Haul in that area again I wouldn't rent from anywhere else

Brennen B. 
Rating:
5.0

Carol was awesome! Very helpful .

Christopher T. 
Rating:
5.0

Great service. Staff was willing to work with schedule.

OSCAR C. 
Rating:
5.0

Very nice peple, and the service is excellent .

JOSE P. 
Rating:
5.0

Customer did not leave a comment.

Maria C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW T. 
Rating:
5.0

Customer did not leave a comment.

ALFRED Z. 
Rating:
4.0

Have a better variety of trailers

DWAIN B. 
Rating:
3.0

Need more workers. Truck was like it was going to blow up when driving. No gas discount when over filled. Owner lady was nice.

RATANAK S. 
Rating:
5.0

Customer did not leave a comment.

JEAN S. 
Rating:
5.0

Customer did not leave a comment.

DESIREE A. 
Rating:
5.0

Nothing the customer service was outstanding overall a great experience 💙

Misael G. 
Rating:
1.0

Was not informed about the 0.89 cent cost per mileage. There were no free miles and i strongly believe this is crucial information for your customers to be aware of. Will not be coming back due to lack of information. It was a hassle getting this rental in the first place and we were transferred to 3 different locations to start off with .

JUAN N. 
Rating:
5.0

Customer did not leave a comment.

LINDA B. 
Rating:
5.0

Nothing you guys where great keep up the great work. Just change your Pamphlet it say open at 7AM when you open at 8AM

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

ISAAC O. 
Rating:
2.0

Associate was unfriendly during check in. Attempted to tack on Insurance even after declining it. I had to show proof of my auto insurance AND he took a photo of it using his personal device, and a photo of me. This was unacceptable practice and I'll not be using Uhaul moving forward.

BEDAN K. 
Rating:
5.0

Great customer service and super timely! Thank you!

ELIZABETH S. 
Rating:
5.0

I was running late and they said they would stay open until I got there. I made it in the nick of time but was very happy they offered to stay late. That kind of service doesn't happen often enough nowadays.

James C. 
Rating:
5.0

Very good service and very helpful

JUAN L. 
Rating:
5.0

Customer service was great! Thank you.

ERIC P. 
Rating:
5.0

Customer did not leave a comment.

AMANDA C. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO C. 
Rating:
5.0

Customer did not leave a comment.

MARIA M. 
Rating:
5.0

Jon and company again came through with car transporter ready to go, and smooth paperwork to finish off. I've rented this several times and no problems whatsoever. The equipment has also been maintained and updated. Scheduling has always worked out. Thanks again! Will be back for future rentals

August O. 
Rating:
5.0

Thank you for your customer service 👍

Monica P. 
Rating:
5.0

Keep up the good work. Thank you

Fernando V. 
Rating:
5.0

Customer did not leave a comment.

CHONGHYUN L. 
Rating:
5.0

Very smiling !!

Ian D. 
Rating:
5.0

Customer did not leave a comment.

ERICK K. 
Rating:
5.0

Customer did not leave a comment.

Sheila C. 
Rating:
5.0

Customer did not leave a comment.

PEDRO D. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

My vehicle was ready when promised

Beatrice O. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Dang T. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

It was a pleasure dealing with Caroline. She was very professional and helpful. Thanks again.

Van L. 
Rating:
5.0

Great and very helpful Rental Personnel. They took the time to explain everything very well, and were very courteous.

Roger R. 
Rating:
5.0

It was great. John has the best customer service, made sure everything was in order. Would recommend to anyone.

Nicolle W. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
3.0

Customer did not leave a comment.

ADREANNE P. 
Rating:
5.0

All the employees were super helpful and nice - enjoyable rental experience. Thank you!

Marcia R. 
Rating:
5.0

The fuel gauge was off a bit on when I picked it up vs paperwork.

Dailey M. 
Rating:
5.0

Nice folks , I'd do business with them again.

joseph G. 
Rating:
5.0

Customer did not leave a comment.

Glen K. 
Rating:
5.0

Customer did not leave a comment.

Jessie H. 
Rating:
5.0

Customer did not leave a comment.

LINDA O. 
Rating:
5.0

Excellent person tks for help me I recommend the location

Luis F. 
Rating:
5.0

Great customer service

Percival D. 
Rating:
5.0

John and his father secured a car hauler and came through as promised, plus very accommodating on pick up and drop off times. Highly recommended. I have reserved for another date, coming back. Thanks guys!!

August O. 
Rating:
5.0

The location I picked up my trailer was great. But what I had to go through to get the trailer took over 3 days and dealing with BAD customer service. U-Haul needs to figure out a way to get trailers back in Southern California!! California has none the place in Texas I returned the trailer had 5.

michael C. 
Rating:
5.0

Outstanding customer service and very courteous Staff

Lorraine M. 
Rating:
5.0

Customer did not leave a comment.

Vanessa C. 
Rating:
5.0

My experience at Automotive Connection has been amazing every time.

Victor R. 
Rating:
5.0

Customer did not leave a comment.

Veronica A. 
Rating:
5.0

Customer did not leave a comment.

Monique B. 
Rating:
5.0

I was treated in a very curtious manner.

Yolanda N. 
Rating:
5.0

Customer service was excellent they made me feel welcome and invited. they went above and beyond my expectation and made sure I had a good understanding of the contract and policies for renting a moving truck thank you. âž•

Christopher M. 
Rating:
5.0

The people at Automotive Connection were first class from start to finish. Extremely helpful, going far above what one would expect. I would recommend them to any and all friends, and business associates. My first call for my next rental.

Wendell P. 
Rating:
5.0

Customer did not leave a comment.

Engelbert V. 
Rating:
5.0

I was a little apprehensive renting a UHaul for the first time, but Automotive Connection made the experience super pleasant. Check-in was quick informative and low contact (which is nice because of covid). All my questions were answered before I headed off to start my moved. Truck was clean and didn't have any issues driving. Return was quick and straightforward. Overall a really pleasant experience and helped take a lot of stress off of my move!

Deanna G. 
Rating:
5.0

Customer did not leave a comment.

Adam C. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

JASMINE R. 
Rating:
5.0

great customer service,, very nice and friendly couple very helpful and kind... made you feel like they known you for years right at home

Vincent J. 
Rating:
4.0

Nothing your good

Raymond S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top