Customer Reviews for Automotive Connection
(U-Haul Neighborhood Dealer)

750 reviews

4250 Holt Bl   Montclair, CA 91763
(We are between Mills and Ramona)

(909) 480-3469

Office Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat-Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(909) 480-3469

4250 Holt Bl
Montclair, CA 91763
(We are between Mills and Ramona)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat-Sun: 8 am - 12 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

This is my 2nd coming to this location and the lady is very helpful and always give us a good service.

JORGE V 
Rating:
5.0

Awesome Service.

NILESH B 
Rating:
5.0

Very easy rental process. Happy customer

MICHAEL M 
Rating:
5.0

nothing. I think your doing a good job. thank you.

Mary A 
Rating:
4.0

Customer did not leave a comment.

Daren B 
Rating:
4.0

Super friendly and helpful. Highly recommend.

Bryan P 
Rating:
2.0

I called Uhaul customer service ahead of time to reserve so that there is worry free pick up. I explicitly said no need for insurance because we have our own. I also asked someone else to pick the vehicle up for me so I planned ahead of time. However, when they got to this location, they did an upsell and gave the insurance (despite me insisting on no insurance) the move was from point A to point B and we didn't even last for 3 hours. There was a lot of "added" costs and although they took out the $15 they charged for insurance, we were told that the total bill is $37 and I was still charged $48. The vehicle is supposed to be $19.99 but like I said beware there are a lot of added costs. I am not sure I will be back to be honest.

MICHAEL S 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS M 
Rating:
5.0

Customer did not leave a comment.

LORENZO C 
Rating:
5.0

Amazing service

ERICA G 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H 
Rating:
1.0

Don’t false advertise pricing. Come clear to a total and don’t just brush it under the rug with a price .

CHRYSTOPHER G 
Rating:
5.0

everything was great.

MERCED S 
Rating:
4.0

En esta ubicación me atendieron con gusto pero tengo una queja para una chica que está en la sucursal de holt ontario 831 E holly boulevard nos trató bien racista y no nos quiso rentar una unidad tenía muchas estacionadas en la parte de afuera su cararctes y su modo de atención no fue la correcta no se si porque llegué 15 minutos antes que cerrara el negocio de verdad deben contratar apersonas capacitadas y que tengan mucha atención al cliente

JESUS R 
Rating:
5.0

Best family owned U-Haul company helped us all the way thru recommend this place 100 %

GURVIR P 
Rating:
5.0

Customer did not leave a comment.

Erica G 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W 
Rating:
5.0

We've rented from this location before, and although there are others closer to us, we keep coming back to this one because of employees

EDWIN M 
Rating:
5.0

Customer did not leave a comment.

RICHARD I 
Rating:
5.0

Customer did not leave a comment.

Evangelina S 
Rating:
4.0

Better price

GILBERT T 
Rating:
5.0

Customer did not leave a comment.

XIN S 
Rating:
5.0

Customer did not leave a comment.

James T 
Rating:
5.0

Customer did not leave a comment.

DAVID M 
Rating:
4.0

Very understanding and all the way around good customer service and i would refer to my friends and family and ty again

MISTY M 
Rating:
5.0

I think the service was good and affordable prices.

ERWIN H 
Rating:
5.0

Customer did not leave a comment.

ORYAM C 
Rating:
5.0

Excellent.

MANUEL L 
Rating:
5.0

Excellent customer service!

ALONSO L 
Rating:
5.0

Customer did not leave a comment.

AMANDA S 
Rating:
5.0

Customer did not leave a comment.

MERCED S 
Rating:
5.0

Customer did not leave a comment.

MARK P 
Rating:
5.0

Customer did not leave a comment.

Mark P 
Rating:
5.0

Customer did not leave a comment.

AUNG A 
Rating:
5.0

Great customer care, equipment was ready to go and assistance was great one on one.

FRANCISCO E 
Rating:
1.0

Better organization

MYLICA W 
Rating:
5.0

Customer did not leave a comment.

JONATHAN C 
Rating:
5.0

Customer did not leave a comment.

ROBERT P 
Rating:
5.0

Customer did not leave a comment.

Mark P 
Rating:
1.0

They attached a coverage that I did not approve of, costing me more money.

Gabriel M 
Rating:
5.0

Customer did not leave a comment.

JUAN S 
Rating:
5.0

Customer did not leave a comment.

Gregory I 
Rating:
1.0

I rented a pickup truck with a box and they charged me for the insurance even though I didn't want it, arguing that it was mandatory and I have rented this type of truck in other places and I have never had to pay for the insurance if I don't want it.

JORGE S 
Rating:
5.0

Outstanding quality of care

DAVID D 
Rating:
1.0

2 hours wasted because equipment wasn't in proper condition, strap that holds tire on transport was worn almost all the way through. The vehicle had issues and was not changing gears, causing us to barely crawl when going uphill. High pitch sound almost continually because it wasn't changing gears. Call me for more details...not enough room here. I'll never rent U-Haul again.

CATHERINE B 
Rating:
5.0

Customer did not leave a comment.

JAIRO A 
Rating:
3.0

Customer did not leave a comment.

Cameron L 
Rating:
5.0

Very friendly, well organized and very professional people at this location.

Trevor A 
Rating:
5.0

Customer did not leave a comment.

Carole M 
Rating:
3.0

The mom and dad are super sweet and nice. The son can try to be cordial, and nicer.

FELIPE D 
Rating:
5.0

Customer did not leave a comment.

Jesus H 
Rating:
5.0

Excelente service!

LINDA P 
Rating:
5.0

Customer did not leave a comment.

Wayne C 
Rating:
5.0

Customer did not leave a comment.

Carlomiguel O 
Rating:
4.0

Customer did not leave a comment.

Richard R 
Rating:
5.0

Customer did not leave a comment.

David N 
Rating:
5.0

Staff was extremely helpful and welcoming. We had a good experience using this location.

Jhennis M 
Rating:
5.0

Customer did not leave a comment.

Enrique F 
Rating:
5.0

Customer did not leave a comment.

Marco M 
Rating:
2.0

Customer did not leave a comment.

Celeste N 
Rating:
5.0

Great customer service!

Maria C 
Rating:
5.0

The customer service I received was excellent and welcoming!

Maria C 
Rating:
5.0

Customer did not leave a comment.

Alejandro D 
Rating:
4.0

Customer did not leave a comment.

Claudia L 
Rating:
5.0

Excellent costumer service A++++

MARCO O 
Rating:
2.0

Totally bad experience with Uhaul overall wouldn't use it ever again.

Victor B 
Rating:
5.0

Customer did not leave a comment.

ISAIAS A 
Rating:
5.0

Customer did not leave a comment.

Kevin C 
Rating:
5.0

Nothing thank you it was fast and easy convenience

Monique L 
Rating:
5.0

Great service and tuff product

James B 
Rating:
1.0

Complicated and unprofessional pick up: - arrived early for pick up and truck was not ready - truck was dirty with trash inside, worker admit they did not check it in yet from last rental - printer and computer problems when printing my contract out - visible parking on site but was directed to park on street which was far away Disappointing return process: - arrived to location 10 min after they close but I can see the worker at the store, yet told me to come back tomorrow. - asked to do mobile return (done it before at different location) but they rejected and lied about the truck will be towed if left on the street. (if so why tell me to park my personal car in the same street?) - location has two parking but both are gated and cannot drive inside till worker opens gate while I have to illegally stop and park on the street and wait. Will not come to this location anymore. U-Haul need to investigate this location and improvise new training and solutions.

Tien Y 
Rating:
5.0

Smooth transaction

NADINE B 
Rating:
3.0

Customer did not leave a comment.

Mary R 
Rating:
5.0

Customer did not leave a comment.

Eric M 
Rating:
5.0

Customer did not leave a comment.

Vanessa G 
Rating:
3.0

Pickup experience was good. Return was not. Uhaul agent contacted owner about returning Sunday which store is not open but apparently owner told agent okay to return, "just leave trailer by his truck". When I got there to return the entire property was lock... Why would you tell agent okay to return if facility is locked?

Jason C 
Rating:
1.0

Make you let customer know what they are being charged for vs charge fees that aren't explained to them. I was charged a 15.00 safe move few without any explanation. I have no idea what that is. I rented from a different location on Holt in Ontario. Exceptional customer service. Everything was full explained up from. I wish people with move with honesty vs trying to get over on someone just because I'm a female. First and the last time I will do business with this location. I would never recommend this location to anyone I know. Be blessed!

Khanica P 
Rating:
5.0

The employees I encountered were very polite and helpful. Definitely will come here again when I next need a van.

Karen M 
Rating:
5.0

Friendly, clean, always have what I need.

David L 
Rating:
5.0

Nice helpful people at this location. Equipment ready when promised and clean and ready to go.

John M 
Rating:
5.0

Customer did not leave a comment.

SAUL M 
Rating:
5.0

Always a pleasure to come to this location.

Brayen V 
Rating:
1.0

Raise my price added option I never want it refused to refund also an older worker there bang on my window almost brake my window and yelling U haul claimed / police report . Feel unsafe

Po H 
Rating:
5.0

Keep it the way it is

Paul S 
Rating:
4.0

The people wer kind and helpful.

DENESE C 
Rating:
5.0

associate was very helpful and polite. explained everything. there was a sign explaining what to do if the door was locked which was helpful

Katherine D 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
4.0

Get a bigger place

John A 
Rating:
5.0

Customer did not leave a comment.

Cesar G 
Rating:
5.0

Nothing great costumer service very friendly location will definitely rent from this location again

MARCO O 
Rating:
5.0

Wonderful! Will definitely be using them again in the future!

amber m 
Rating:
5.0

Customer did not leave a comment.

Rosa C 
Rating:
5.0

They're amazing and great people! Very friendly and helpful. They make you feel welcome!

Brayen V 
Rating:
5.0

Customer did not leave a comment.

EFREN A 
Rating:
5.0

Customer did not leave a comment.

Brayen V 
Rating:
5.0

Very personable and friendly service.

LaShaundra B 
Rating:
1.0

I tried to return the u-haul and I was yelled at by an elderly man. He came out repeatedly yelling that they were closed. I informed him I wasn’t asking for service, just trying to return the rental as scheduled.I also asked him to stop yelling at me. Another man chimed in and told me, “he’s not yelling, it’s just how he talks”. Given my overall experience I had with the company mishandling my reservation. I had to go to 3 separate locations and paid twice for a reservation I scheduled weeks ago. This was the last thing I needed from this company and/or representatives.

Earnest J 
Rating:
5.0

Top notch customer service!

James N 
Rating:
5.0

Customer did not leave a comment.

MIROS M 
Rating:
5.0

Customer did not leave a comment.

Tiago O 
No reviews have been submitted for this location.
  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top