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KEVIN C
Customer Reviews for Automotive Connection
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is my 2nd coming to this location and the lady is very helpful and always give us a good service.
JORGE VAwesome Service.
NILESH BVery easy rental process. Happy customer
MICHAEL Mnothing. I think your doing a good job. thank you.
Mary ASuper friendly and helpful. Highly recommend.
Bryan PI called Uhaul customer service ahead of time to reserve so that there is worry free pick up. I explicitly said no need for insurance because we have our own. I also asked someone else to pick the vehicle up for me so I planned ahead of time. However, when they got to this location, they did an upsell and gave the insurance (despite me insisting on no insurance) the move was from point A to point B and we didn't even last for 3 hours. There was a lot of "added" costs and although they took out the $15 they charged for insurance, we were told that the total bill is $37 and I was still charged $48. The vehicle is supposed to be $19.99 but like I said beware there are a lot of added costs. I am not sure I will be back to be honest.
MICHAEL SAmazing service
ERICA GDon’t false advertise pricing. Come clear to a total and don’t just brush it under the rug with a price .
CHRYSTOPHER Geverything was great.
MERCED SEn esta ubicación me atendieron con gusto pero tengo una queja para una chica que está en la sucursal de holt ontario 831 E holly boulevard nos trató bien racista y no nos quiso rentar una unidad tenía muchas estacionadas en la parte de afuera su cararctes y su modo de atención no fue la correcta no se si porque llegué 15 minutos antes que cerrara el negocio de verdad deben contratar apersonas capacitadas y que tengan mucha atención al cliente
JESUS RBest family owned U-Haul company helped us all the way thru recommend this place 100 %
GURVIR PWe've rented from this location before, and although there are others closer to us, we keep coming back to this one because of employees
EDWIN MBetter price
GILBERT TVery understanding and all the way around good customer service and i would refer to my friends and family and ty again
MISTY MI think the service was good and affordable prices.
ERWIN HExcellent.
MANUEL LExcellent customer service!
ALONSO LGreat customer care, equipment was ready to go and assistance was great one on one.
FRANCISCO EBetter organization
MYLICA WThey attached a coverage that I did not approve of, costing me more money.
Gabriel MI rented a pickup truck with a box and they charged me for the insurance even though I didn't want it, arguing that it was mandatory and I have rented this type of truck in other places and I have never had to pay for the insurance if I don't want it.
JORGE SOutstanding quality of care
DAVID D2 hours wasted because equipment wasn't in proper condition, strap that holds tire on transport was worn almost all the way through. The vehicle had issues and was not changing gears, causing us to barely crawl when going uphill. High pitch sound almost continually because it wasn't changing gears. Call me for more details...not enough room here. I'll never rent U-Haul again.
CATHERINE BVery friendly, well organized and very professional people at this location.
Trevor AThe mom and dad are super sweet and nice. The son can try to be cordial, and nicer.
FELIPE DExcelente service!
LINDA PStaff was extremely helpful and welcoming. We had a good experience using this location.
Jhennis MGreat customer service!
Maria CThe customer service I received was excellent and welcoming!
Maria CExcellent costumer service A++++
MARCO OTotally bad experience with Uhaul overall wouldn't use it ever again.
Victor BNothing thank you it was fast and easy convenience
Monique LGreat service and tuff product
James BComplicated and unprofessional pick up: - arrived early for pick up and truck was not ready - truck was dirty with trash inside, worker admit they did not check it in yet from last rental - printer and computer problems when printing my contract out - visible parking on site but was directed to park on street which was far away Disappointing return process: - arrived to location 10 min after they close but I can see the worker at the store, yet told me to come back tomorrow. - asked to do mobile return (done it before at different location) but they rejected and lied about the truck will be towed if left on the street. (if so why tell me to park my personal car in the same street?) - location has two parking but both are gated and cannot drive inside till worker opens gate while I have to illegally stop and park on the street and wait. Will not come to this location anymore. U-Haul need to investigate this location and improvise new training and solutions.
Tien YSmooth transaction
NADINE BPickup experience was good. Return was not. Uhaul agent contacted owner about returning Sunday which store is not open but apparently owner told agent okay to return, "just leave trailer by his truck". When I got there to return the entire property was lock... Why would you tell agent okay to return if facility is locked?
Jason CMake you let customer know what they are being charged for vs charge fees that aren't explained to them. I was charged a 15.00 safe move few without any explanation. I have no idea what that is. I rented from a different location on Holt in Ontario. Exceptional customer service. Everything was full explained up from. I wish people with move with honesty vs trying to get over on someone just because I'm a female. First and the last time I will do business with this location. I would never recommend this location to anyone I know. Be blessed!
Khanica PThe employees I encountered were very polite and helpful. Definitely will come here again when I next need a van.
Karen MFriendly, clean, always have what I need.
David LNice helpful people at this location. Equipment ready when promised and clean and ready to go.
John MAlways a pleasure to come to this location.
Brayen VRaise my price added option I never want it refused to refund also an older worker there bang on my window almost brake my window and yelling U haul claimed / police report . Feel unsafe
Po HKeep it the way it is
Paul SThe people wer kind and helpful.
DENESE Cassociate was very helpful and polite. explained everything. there was a sign explaining what to do if the door was locked which was helpful
Katherine DGet a bigger place
John ANothing great costumer service very friendly location will definitely rent from this location again
MARCO OWonderful! Will definitely be using them again in the future!
amber mThey're amazing and great people! Very friendly and helpful. They make you feel welcome!
Brayen VVery personable and friendly service.
LaShaundra BI tried to return the u-haul and I was yelled at by an elderly man. He came out repeatedly yelling that they were closed. I informed him I wasn’t asking for service, just trying to return the rental as scheduled.I also asked him to stop yelling at me. Another man chimed in and told me, “he’s not yelling, it’s just how he talks”. Given my overall experience I had with the company mishandling my reservation. I had to go to 3 separate locations and paid twice for a reservation I scheduled weeks ago. This was the last thing I needed from this company and/or representatives.
Earnest JTop notch customer service!
James N