Do not ever go to this location. I had an absolutely terrible experience. The lady running the place is a horrible person. The truck was filthy and had no gas in it at all and the brakes were complete crap. I tried to drop the truck off BACK to the same location, I pulled in she told me her lot was full, she can’t take the truck. I’ve never not been able to drop a truck off where I picked it up at. She told me to go up the street to another U-Haul location who told me they can’t take it either!! They directed me to try another location who was finally able to take the truck. None of what I went through made sense and definitely left a bad taste in my mouth.
Ryan W
Customer Reviews for Automotive Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Rayve DThey need to hire people that know what they are doing. From check in to check out was a disaster. I was charged incorrectly and so haven't received my money back. Apparently no one knows how to do that either.
APRIL HThe customer service was phenomenal. Very professional, and a pleasure to work with. I look forward to my next rental.
ANTHONY H