Customer Reviews for Automotive Professionals
(U-Haul Neighborhood Dealer)

267 reviews

196 Sunrise Creek Loop #59   Columbia Falls, MT 59912

(406) 892-2441

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    9 am–2 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(406) 892-2441

196 Sunrise Creek Loop #59
Columbia Falls, MT 59912

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    9 am–2 pm
  • Sunday
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ANNA K. 
Rating:
5.0

Customer did not leave a comment.

Teresa O. 
Rating:
5.0

Customer did not leave a comment.

ANNA K. 
Rating:
5.0

AL AND HIS CREW ARE ALWAYS SPOT ON WHEN PROVIDING A CLEAN, DEPENDABLE TRUCK TO SERVE MY NEEDS - 10 STAR WOULD BE MORE APPROPRIATE WHEN RATING HIS PROFESSALISM!!

Kevin A. 
Rating:
3.0

The gas tank was a little off full and instead of going back and reporting it I continued to the job site. When I filled up with gas it took 9.6 gallons and I had driven 45 miles. You need to make sure the tank is full before you rent the truck. Returned the truck ant 12 noon the same day I rented the truck and personally turned in the keys. Received a call on Monday asking if I was going to keep the truck for additional days. The rental company just does not pay attention to the details.

MICHAEL K. 
Rating:
5.0

The personnel at the pick up location were friendly and helpful

ELOISE K. 
Rating:
5.0

One of the best locations I have used over the years

Gary S. 
Rating:
5.0

Customer did not leave a comment.

VINCE B. 
Rating:
5.0

Customer did not leave a comment.

Ron B. 
Rating:
5.0

Customer did not leave a comment.

DON P. 
Rating:
4.0

Customer did not leave a comment.

Randy T. 
Rating:
5.0

The folks at this location were helpful but my original reservation was for a larger truck in evergreen. They alerted me as I was leaving to pick up my truck that my size was not available. They sent me to this location with a much smaller truck, that resulted in 3 trips instead of one which was time consuming and frustrating. So 5 stars for Columbia falls but 3 for u haul

Kasey S. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN L. 
Rating:
5.0

Friendly and efficient

Carl H. 
Rating:
5.0

I am using them again in 3 days. Great service , very friendly will recommend to friends and family

Robert W. 
Rating:
5.0

My reserved truck was given away 1 hour before I was due to pick it up for my move. I even went to this site the day before to confirm that the truck was available. Spent the rest of my morning driving around trying to get another 20 foot truck, none available. Luckily , another dealer had a 15 foot truck available to help me with my move. I would not recommend the Evergreen u haul location!

MICHAEL H. 
Rating:
4.0

Make sure you clean dog hair out of the cab and seats

Chad B. 
Rating:
5.0

Customer did not leave a comment.

Josh H. 
Rating:
5.0

We had to change rental locations at the last moment when our plans changed unexpectedly. The location we had planned to rent from didn't have the truck size we needed. I was happy with the change though. They were helpful and polite. Easy to pick up and return. Would rent there again.

Nicole B. 
Rating:
4.0

They gave me a ride back to my hotel; thanks!

van F. 
Rating:
5.0

Nothing John was more than exceptional- He even phoned back when a truck I was hoping to rent became available- he saved me 40 miles and an extra hour of travel time - Guys at Automotive Professionals are great!!

Kevin A. 
Rating:
4.0

The guy did a great job. Drop-off took no time at all.

STEPHEN L. 
Rating:
5.0

Customer did not leave a comment.

frank C. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Very disappointed in a policy that would not let me rent using my 2010 Sport Trac. I had to borrow a vehicle which is totally unacceptable. My Sport track has new tires, a V8 engine, strong transmission, and plenty of towing capacity. Because you seem to have a monopoly in this market, I was left with very few options.

Catherine P. 
Rating:
1.0

Customer did not leave a comment.

Ken N. 
Rating:
5.0

As a whole, the experience was great, except the communication. I was not I had to pick at two separate locations. Two days notice would have helped me to figure it out. One place was closing at 2 pm and I could not get the truck until 4pm. The person who helped figure things out was very helpful.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Clean/sanitize in-between customers

David D. 
Rating:
5.0

Customer did not leave a comment.

Margaret T. 
Rating:
4.0

Customer did not leave a comment.

Greg E. 
Rating:
4.0

Customer did not leave a comment.

Katie W. 
Rating:
5.0

Customer did not leave a comment.

BROOKE P. 
Rating:
5.0

Customer did not leave a comment.

BROOKE P. 
Rating:
1.0

I was unable to get truck when I was told- had to pay for a day I couldn't even use truck because websites wasn't working- location refused discount for for admitted gross negligence- absolutely the worst rental experience of my life- on top of that - I had to pay in full for something I only received partially. Complete utter joke

jason S. 
Rating:
5.0

This location couldn't have been more accommodating. Responsive, problem solving we're all excellent. I would recommend this location and the service man with high regards. Totally the best place to go!!!

REBECCA S. 
Rating:
5.0

local dealers have good service and are friendly. Too bad they have to work for the main office/corporation which is terrible and extremely poor service and won't honor their reservation policy at least for me the past three years.

Ellery S. 
Rating:
5.0

Gas tank was at 1/3. It seems it would be a better program to rent the truck full of fuel and have it returned in the same manner. It is not easy to guesstimate how much fuel will be needed and it was not convenient to make the first stop a gas station. In addition, I had requested two dozen blankets upon making my reservation several days in advance. Upon arrival to pick up the truck, I was informed they had zero blankets on hand and I had to spend the time and use of the truck to obtain the blankets. I had expected everything to be ready to go for me when I picked up the truck. Didn't turn out to be all that big of a deal but I would prefer to focus on moving, not gathering up blankets and getting fuel so I could begin my move. Thanks for your time.

DONALD N. 
Rating:
5.0

Great people with excellent customer service. Highly recommend this place. Seems to run a good automotive mechanic shop as well. Definitely would hit them up for both a uhaul as well as to fix my car.

Colby C. 
Rating:
5.0

It would be nice if this location had a few pick up trucks/cargo vans as well.

Cathy B. 
Rating:
5.0

very personable and accommodating.

Walt B. 
Rating:
3.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Thank you to Al for driving 60 miles one way to pick up this trailer for us!!

Heide K. 
Rating:
5.0

Customer did not leave a comment.

ROCKY M. 
Rating:
5.0

Customer did not leave a comment.

ALBERT B. 
Rating:
5.0

Joe Harris who helped me was great!

curt L. 
Rating:
5.0

Customer did not leave a comment.

brian L. 
Rating:
4.0

Albeit we had a VERY good experience with the truck and the personnel renting it. We had a horrible experience with the Moving Help. It was tough communicating prior to the move and then they did not show up!! Later they claimed there was a typo and instead of 10/16 at 8, they said it was 8/16 at 10, but still couldn't make it til 11. I canceled and used friends. Judith Taylor-McAfee

Judith T. 
Rating:
3.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

Very nice guy and very professional and helpful

Paul O. 
Rating:
5.0

Customer did not leave a comment.

Charlie C. 
Rating:
3.0

I got the truck and the power Steering pump was going out . The guy that helped us was great except he put the rental in the wrong name . It should be in my name but he put it in the driver's name

Elise T. 
Rating:
3.0

Customer did not leave a comment.

Zachary M. 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
2.0

I made my UHaul reservation for a 10' 19.99 in-town move with “equipment guaranteed.” However, the truck size and price I reserved was not available when I arrived at the UHaul facility. The kind man helping me said he would give me the larger truck, but still only charge me the original price from my reservation agreement. Upon receiving my receipt this morning, I found that he did in fact charge me the higher price and did not hold to our agreement. Outside of this particular establishment there is a sign that reads “Reservation Guaranteed As Agreed or Get $50” and I would like to follow up on that offer.

CHRISTINE H. 
Rating:
3.0

The service is fine. The location isn't super easy to find, although Google maps will get you there.

STEPHEN L. 
Rating:
5.0

Customer did not leave a comment.

william O. 
Rating:
5.0

Better Signage to make location easier to identify

ERIC Y. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
1.0

U-Haul services are offered here and Due to the wildfires, I needed a tow a vehicle off my property, and take it one way across the country. I preordered the dolly.. specifically denied the insurance. When I went to check out I should have payed more attention but I was worried about the fire and getting vehicles to safety. He added the insurance with out talking to me or asking me about it. When we went to the dolly, it was literally the worst of the three dollys available, I requested another dolly but he said he couldn't change the paperwork at this time. The dollys fenders were broken and literally falling off, I had to secure them with rope so they wouldn't fly off on the hwy. The straps that secures the vehicles wheels to the dolly were frayed and very questionable. The wiring was frayed for the lights and when I finally did get to my destination I was told that this dolly should have never been in service, and he would not place it in service until all of the issues were addressed by Uhaul. The gentleman who gave me the dolly in Montana is an older gentleman who appears to run a mechanical repair shop called the Auto Pro's . If he was willing to place me and my property danger and lie blatantly about getting another dolly tells you a lot about a person who runs a business and their business practices. His dishonesty makes me question his shops diagnosis and truthfulness when repairing vehicles. I would not recommend him for Uhaul rentals or mechanical repairs..!!! He placed my safety and those on the road with me at risk. This is UNACCEPTABLE in any situation and thank god I made it.

Juan D. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

Great customer service

Patti S. 
Rating:
5.0

super friendly and helpful staff - fantastic experience - will definitely use again! Thank you!

Brandy W. 
Rating:
4.0

Customer did not leave a comment.

Byrd O. 
Rating:
5.0

Customer did not leave a comment.

Aaron J. 
Rating:
5.0

Customer did not leave a comment.

MARK N. 
Rating:
5.0

Best customer service great experience and fast

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

We had a positive experience from the beginning the end.

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP T. 
Rating:
5.0

A UHaul sign by the road - was confusing to find, awesome location though as lots of room so I didn't need to back up and exceptional personnel

Jillian O. 
Rating:
5.0

Great guys working, honest, trustworthy. Definitely recommend

Colby C. 
Rating:
5.0

Given my reservation was transferred from a Kalispell location to this location due to lack of equipment they went above and beyond to assure I got a truck for my move. The truck I was supposed to have was to be dropped on Monday, Memorial Day, while they were closed and by mid afternoon on Tuesday they still didn't have a truck for me. At 3:30 they called and said they had just gotten a truck in and would need about 30 minutes to get it ready for me. They were just finishing washing it when I arrived and they got me equipment and signed out in a very timely manner. Great folks!

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey E. 
Rating:
5.0

Customer did not leave a comment.

Wanda S. 
Rating:
5.0

Customer did not leave a comment.

Aaron O. 
Rating:
5.0

Couldn't have been nicer. Five stars!

kevin K. 
Rating:
5.0

The ratchet strap was so badly rusted I had to lubricate it to get it to operate properly.

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

mike Y. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

You have my email address Rrudig@gmail.com attached to a Randy Adcock . That is not me. Please remove my email address from his record. Thank you Rebecca Fraas

Randy A. 
Rating:
5.0

We called Mike after closing and he kindly offered to come in when we got to town and set us up with a trailer so we could continue our trip. Much appreciated

doug W. 
Rating:
5.0

Customer did not leave a comment.

Denise A. 
Rating:
5.0

Customer did not leave a comment.

Henry L. 
Rating:
5.0

Customer did not leave a comment.

Justin T. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
2.0

I filled this out already. The truck was dusty on the inside (I cleaned it), the office was far away from the truck (5-10 min walk), and the cost was exceptionally high. I wouldn't repeat that rental experience.

JOE B. 
Rating:
2.0

I was able to pick up the truck, but it was dusty on the inside (I wiped it down). The guy I picked up the truck from was difficult to find and on the opposite side of the giant building (a 5-10 min walk from where the truck was parked), so I had to walk over there get the key, then walk back. Also the cost was quite a lot. I was surprised that the mileage rate was so much. $.89 per mile is a lot for a round trip to Great Falls in two days. If I have to do that again I will not use Uhaul.

JOE B. 
Rating:
5.0

Customer did not leave a comment.

Leslie R. 
Rating:
5.0

very helpful during an extremely stressful time

MICHAEL M. 
Rating:
5.0

Did not go in building

ALBERTA L. 
Rating:
4.0

Customer did not leave a comment.

Kevin B. 
Rating:
4.0

Hard to find.

phyllis G. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND K. 
Rating:
5.0

Everything was perfect

Al C. 
Rating:
5.0

Were excellent thanks

Mike L. 
Rating:
5.0

Customer did not leave a comment.

Brent S. 
Rating:
5.0

Customer did not leave a comment.

Christopher N. 
Rating:
5.0

The insurance charge was not shown on the estimate. Furthermore, I have coverage on my auto insurance so it was redundant and could not be removed.

Stephen N. 
Rating:
5.0

All the staff there were awesome! Very clean place with great guys!

Mitch B. 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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