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Jeff S
Customer Reviews for Automotive Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The ramp was broken and wouldn’t work. Had to wait 2.5 hours for roadside assistance and was forced to extend my rental
justin LIt was horrible trying to pick up my uhaul. I called customer service twice and they couldn’t help me and was completely rude to me. I had to go through the app to get a code to open lock box for the key. Took me over an hour and had to rush moving my belongings. I paid for 8 hours and got 7 hours. I felt rushed and very disappointed.
Melanie BThe reason I gave average ranking is the u-haul app. I had a terrible time trying to pick up the truck. I had to switch to the web site on my phone to get my location to register. I also had to take a picture of my Drivers license and send it over my phone. why couldn't the web site ask for that when I reserved the truck. I have security on my computer. phones are to easy to hack. with this problem it took close to 30 minutes to pick up the truck.
Robert OThe truck was returned on a holiday, so we just dropped it!! Didn't deal with anyone!!
Darcy LThe initial process is not as clean cut as you would like it to be. A lot of verification is needed that takes up time.
Meletzy BThis was the drop off site, they were not helpful and claimed they couldn’t help me
dawn dTow dolly was covered in ice & snow. I had to park in my garage for several hours to unthaw the tire straps, and ramps.
James MWhere we parked, the gas guage showed us as being exactly where it needed to be. However, the truck was moved and then checked and as a result, showed being below where it needed to be. So we were not only charged for gas, but charged a service charge. Being disputed. We were also charged an after hours charge for not using mobile check in. We had no cell service. Also being disputed. We have been dedicated U-Haul customers over the past 15 years and we have never left a vehicle dirty or without the proper amount of gas. I believe given the amount of money we have spent at U-Haul through the years, we would be given the benefit of the doubt. Very disappointed.
Michael WThe U-Haul in Medina have to fix my order because the other location was horrible to deal with. The Medina location was great
Lauren KThe app did not work at all. Took me over an hour to find my reservation.
Emma MI ordered a trailer, and it was verified to be at the location that I selected. I was notified a few days before pick up that I had to go somewhere else. I was notified later that I had to go somewhere else. how convenient was that?
Joseph HThis was so easy and fast. But I would suggest adding a note in the video about the need for an alternative contact. We had to scramble while sitting at the location to find someone up and near their phone to use.
Benjamin BIntake person acted as if he didn't care that tires were badly worn and truck didn't operate normally.
MARK LNo wifi access couldn't take photos. Kept getting errors..
Amy ONothing great service.
Yvonne WGetting all the requirements using the email,text, and web site was a PITA.
Charles BNo issues to improve.
Jerry GThe app was horrible
Ron JKeep delivering that wonderful customer service, that itself makes this a great location for uhaul customers . Thank you for an excellent experience even with the slight door and ramp issue.
April CWas charged money for extra miles when we had to drive around to get extra equipment because the reservation was not complete and ready for us the way I reserved it. Will likely never use uhaul again.
nichole sA full tank of gas
Earl SGreat customer service
Earl SWhen renting another equipment and it's not there and one has Pick it up at another place they should have someone bring it we wasting our miles on going back and forth
Doris RI can tell they were trying hard to get me on my way with the truck, but the pickup transaction took half an hour and I was the only one there.
ALEXANDER S