It was horrible trying to pick up my uhaul. I called customer service twice and they couldn't help me and was completely rude to me. I had to go through the app to get a code to open lock box for the key. Took me over an hour and had to rush moving my belongings. I paid for 8 hours and got 7 hours. I felt rushed and very disappointed.Melanie B.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Medina, NY 14103
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The reason I gave average ranking is the u-haul app. I had a terrible time trying to pick up the truck. I had to switch to the web site on my phone to get my location to register. I also had to take a picture of my Drivers license and send it over my phone. why couldn't the web site ask for that when I reserved the truck. I have security on my computer. phones are to easy to hack. with this problem it took close to 30 minutes to pick up the truck.Robert O.
The truck was returned on a holiday, so we just dropped it!! Didn't deal with anyone!!Darcy L.
The initial process is not as clean cut as you would like it to be. A lot of verification is needed that takes up time.Meletzy B.
This was the drop off site, they were not helpful and claimed they couldn't help medawn D.